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AL Dept of Finance DOC phone contract pre-bid conference transcript

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PROCEEDINGS

September 21, 2006

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STATE OF ALABAMA
DEPARTMENT OF FINANCE
MONTGOMERY, ALABAMA

PRE-BID CONFERENCE IN RE:
TELEPHONE SERVICES - PAY AND INMATE

* * * * * * * * * * *

PROCEEDINGS taken in the above-styled
cause held in the Purchasing Division, Alabama
Department of Finance, RSA Union Building Suite
192, 100 North Union Street, Montgomery, Alabama,
on Thursday, September 21, 2006, commencing at
approximately 1:59 p.m., and reported by Heather
Barnett, Court Reporter and Commissioner for the
State of Alabama at Large.
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PROCEEDINGS

September 21, 2006

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APPEARANCES
2 FOR THE INFORMATION SERVICES DIVISION:
3 Ms. Julie Robertson, Assistant Director
Applications Development & Support
4 64 North Union Street
Folsom Administrative Building
5 Suite 758
Montgomery, Alabama 36130

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ALSO PRESENT:

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Ms. Rachel Lee, Department of Corrections
8 Mr. Randy Yarbrough, Department of Corrections
Mr. Art Bess, ISD
9 Ms. Priscilla Coker, ISD
Ms. Jennifer Sigler, Purchasing Division
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MS. ROBERTSON: My name is Julie
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Robertson, and I'm assistant director for
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Finance lSD, which is our Information
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Services Division in the Finance Department.
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And I want to thank you all for corning and
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let you know, if you don't already, that this
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is a mandatory pre-bidders conference for the
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inmate and public coin pay phones. It's
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mandatory; so, you know, anyone who's not
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here can't bid. It's important that you sign
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in on the sheet.
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First a few housekeeping items before

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we get started. Make sure that your pagers
and cell phones are off or on vibrate,
please. And we won't be taking any breaks
this afternoon. So if you need to leave, get
an emergency call, you can step outside,
don't take any papers with you, and then you
can come back in; but I hope that we'll be
through within an hour to an hour and a half
depending on how many questions you have at
the end. And as I said, make sure you signed
in on the form.
I want to encourage you to ask
questions today, any of the questions that
you need answered. This will be your last
opportunity do so. Verbal responses that we
give you today are preliminary, tentative.
To the best of our ability, we will answer
them; however, they do not become official
until we send out the addendum next week.
As I mentioned, the companies in
attendance today will be the only companies
from which the State will accept bid
responses. Before I talk about the written

questions that you-all submitted, let me go
over a few general statements about this bid
and the bid process.
This bid, including the writing of the
bid and the evaluation of the bid, has been
coordiriated by lSD. However, other state
agencies and divisions, such as the
Department of Corrections and Finance
Purchasing Division, will be involved in the
evaluation of your bid responses.
Please note -- if you don't have a copy
of the bid with you, write this down. Please
note that in section 5.1, it says that you
must submit with your bid response one
original -- one original and three copies.
That's a total of four. Your bid will not be
accepted if you don't submit a total of four
bid responses.
The addendum that we're going to submit
next week in addition to the questions and
answers from today may also include
clarifications or modifications to some of
your -- to some ofthe specs that were in the

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original bid. So make sure you read through
those thoroughly.
And the last thing I'd like to mention
is please do not call me or e-mail me with
the discrepancies that you have found in
other vendors' ITBs. If! need a
clarification concerning your company's bid
response, I will call you. Before we get
~..
started on the written questions, I'd like to
introduce you to some of the other members of
this committee: Rachel Lee with the
Department of Corrections; Randy Yarbrough
with the Department of Corrections; Art Bess
with Finance ISD; Priscilla Coker, Finance
ISD; and Jennifer Sigler with Finance
Purchasing Division.
So what I'm going to do now is read the
written questions that you-all submitted and
provide our initial responses. We received
many, many questions. And in some cases,
multiple vendors asked the same questions; so
what I have done is summarize and combined
those. If, however, I do not answer the

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PROCEEDINGS

September 21, 2006
3 (Pages 6 to 9)
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question you submitted, please bring it up
when we get to the portion of this conference
where you can ask questions in the open
floor.
Okay. Question 1: Who is the current
contract vendor, what is the awarded amount,
and what is the contract expiration date and
the duration of contract, including
renewals? Answer: The current contract was
awarded to T-Netix, now Securus, effective
October 15th, 2001. The awarded amount was
an annual 56 percent commission amount based
on an estimated annual revenue amount of
$9 million. The total revenue amount for the
entire contract duration is estimated to be
$45 million. The contract was for five
years.
Question 2: How many workstations are
required for the inmate telephone system?
Answer: Currently, there is one
administrative workstation at each
correctional facility and one at the
Department ofCorrections in Montgomery.

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This minimum requirement will remain.
Question 3: How many of each type of
telephone enclosures are required? Answer:
This infonnation will be provided in the
addendum.
Question 4: How many portable phones
are required? Answer: None. The State is
not aware of any portable pay phones deployed
at this time.
Question 5: What are the current
calling rates? Answer: This infonnation
will be provided in the addendum.
Question 6: Are specific rates desired
or can we charge the caps? Answer: You may
charge up to the cap.
Question 7: What is the current
commission percentage? Answer: 56 percent
for inmate and public coin telephones.
Question 8: How many, if any, on-site
systems administrators and/or on-site
technicians are currently being provided by
the incumbent vendor? Answer: None
dedicated.
'//w/w"

Question 9: What kind of coin phones
are currently deployed and who is the vendor?
Answer: This is infonnation will be provided
in the addendum.
Question 10: Inmate -- specification
11.3.3.1. states, In these limited instances,
the vendor will be required to provide local
coin calling in addition to collect-only
calling. Is the State requiring the vendors
to provide coin phones for inmate use? If
so, please answer the following questions.
A, Will these coin phones be required
upon installation or in limited instances by
request at a later date? These phones are
not for inmate use. Any phones that are
located at correctional facilities for other
use will be required to be installed at the
time.
Question B, Please provide quantity and
location for coin inmate phones by site.
Answer, See Attachment A.
C, Will these coin phones be used by
both the public and inmates or inmates only?

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Answer, Public.
Question 11: Concerning specification
11.3.7.6, Requires a toll-free communications
line/link to each institution. Would the
State provide a more specific description of
what is required? Answer: This line/link is
for access to each facility's database and
infonnation from the central office in
Montgomery and/or central database,
communications link.
Question 12: Can the State provide a
complete breakdown of traffic by facility?
Answer: This will be provided in the
addendum.
Question 13: Concerning specification
10.7, Unprofitable phones can be removed with
the State's approval. Can the phones that
are currently unprofitable be removed before
the installation ofphones by the new
provider, or does the new provider have to
provide a one-to-one phone swap? Answer:
Ohe-to-one in most cases; however, the State
is open to discussion on a case-by-case

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September 21, 2006

PROCEEDINGS
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(Pages 10 to 13)
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basis.
Question 14: Concerning specification
11.1, Phones are to be accessible for the
hard of hearing. Can the bidder install
Internet kiosks that will satisfy the TDD
requirement and also allow access to the
Internet and make regular coin and non-coin
phone calls? Answer: The State would need
to better understand how these would work in
regards to placing and receiving calls.
However, we are open to deploying alternate
phones that provide the same features.
Question 15: Concerning specification
11.2.14.2, According to the RFP, the new pay
phone provider can purchase the existing
phones and enclosures. Has there been a set
price for each phone or enclosure?
Answer: No. That negotiation will be
between the current vendor and the new
vendor.
Question 16: Specification 10.8.5,
regarding a coin collection schedule -- what
kind of schedule is being requested?

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Question 21: Concerning specification
11.2.14.3, Has existing vendor ever provided
a mobile/temporary trailer, such as for
Katrina? Answer: Not that the State is
aware of.
Question 22: Concerning specification
11.2.14.2, The State has a number of pay
phones in office buildings where the
enclosures seem to be a part of the building
structure. Removal of the existing
enclosures may cause damage to the walls.
How will situations like this be handled?
Answer: The awarded vendor will be required
to repair damage.
Question 23: Can the existing vendor be
required by the State to cooperate with the
new vendor by the transfer of lines instead
of the new vendor putting in new lines? This
process is faster and easier on the
transition. Answer: The State will request
this of the current vendor; however, the
previous contract does not require this
cooperation.

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Answer: A description of the timing of
collections and what it will be based on; for
example, routine stops, almost full coin box
alert, coin history, activity history, et
cetera.
Question 17: Concerning specification
11.1.7, Are there any universal pay phones in
service? Answer: This will be provided in
the addendum.
Question 18: Are there any non-inmate
coinless pay phones in service? Answer:
This will be provided in the addendum.
Question 19: Concerning specifications
11.2.2 and 11.2.3, Does the State give any
extra consideration for charging rates below
LEC, IntraLATA and InterLATA tariffed rates?
Answer: No. Award is based on the estimated
projected commission entered in the vendor's
bid response on the pricing sheet.
Question 20: Concerning specification
11.2.7.1, Are there any TDDs in service at
present? Answer: Yes. A listing of these
will be provided in the addendum.
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'W'''·''''P

Question 24: Does the State require any
of the work release or work centers to have
the inmate calls monitored and/or recorded?
Answer: Yes. All facilities must be
recorded.
Question 25: Are the state work release
and work centers to be networked with the
other prison facilities? Answer: Yes.
Question 26: How many minutes per
inmate are contained on the approved call
list? Who approves the numbers? Who will be
required to maintain these numbers? The
facility? Vendor? Who is the DOC's -- what
is the DOC's approved number policy?
Answer: Currently, the list can hold ten
numbers. The facility approves and maintains
the numbers.
Question 27: What are the specific
requirements for archiving the recordings
beyond the 90 days of online capacity?
Answer: There are no requirements for
archiving beyond 90 days.
Question 28: How many vendor-provided

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PROCEEDINGS

September 21, 2006
5 (Pages 14 to 17)
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workstations will the State require to be
provided? How many investigators and/or
other users will need to access the inmate
phone system via state-owned workstations or
remotely off-site via the Internet?
Answer: A minimum of one workstation for
administrative purposes at each correctional
facility.
Question 29: What are the specific IT
requirements regarding networking of the
correctional facilities? Will the State be
providing any part of the networking
transport, such as T-1, Frame, or will the
vendor be required to provide their own
transport circuits? Answer: The vendor is
solely responsible for providing the network
and network transport. Any workstations,
other than the required ones at the
correctional facilities and at the central
DOC, will access the system and its features
via a browser. The system must be web-based.
Question 30: What are the specific
requirements regarding inmate prepaid call

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services; i.e., debit card only, paperless
debit accounting, or a combination of both?
What is in place today?
The current vendor has a prepaid
arrangement that DOC has no part of.
Question 3 1: Please outline any
specific jail management software interfacing
requirements with the inmate phone service
platform. Answer: There are no requirements
to interface the inmate telephone system with
the DOC's inmate management system.
Question 32: Please outline any
specific commissary interfacing requirements
with inmate phone services platform.
Answer: There are no requirements,
commissary or otherwise, to interface the
inmate telephone system with Corrections'
inmate management system.
Question 33: What is the current
version of Windows that the State is using
for their computers? Answer: It varies from
XP on down.
Question 34: How many remote

investigators will need to monitor inmate
calls at one location -- from the same
location? I'm sorry.
How many remote investigators will need
to monitor inmate calls at one time from the
same location? Answer: The State needs
clarification of this question. Is the
location the vendor is referring to a
facility location or an investigator
location? If that's your question, you may
ask it when we get to the next part of this
session.
Question 35: How many visitation phones
does the State currently have for inmate
family visits? Answer: DOC does not have
any visitation telephones for inmates to
visit with families.
Question 36: Please provide updated
monthly ADP inmate population averages and
the number of phone stations for the
following two facilities, Montgomery Work
Release and Tutwiler Work Release.
Answer: The work release that was located at
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Tutwiler closed two or three years ago. It
is now the Tutwiler Annex, but is considered
a part of Tutwiler. The average population
is 243. Montgomery Work Release was
converted to the Montgomery Pre-Release in
July 2006. The average population for July
2006 was 194. The average population for
August 2006 was 210. There are 296 beds in
the facility.
Question 37: Can the support or system
administration be done remotely? Please
clarify and explain. Answer: Software
support and/or system administration by the
vendor can be performed remotely if there is
access.
Question 38: Please define what is most
important to the DOC, lower cost for inmate
calls or higher call commission?
Answer: The bid award will be based on
highest projected commission. However,
charges for inmate calls must be capped in an
effort to keep cost low for inmate families.
Question 39: What specific criteria

September 21, 2006

PROCEEDINGS
6 (Pages 18 to 21)
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will the bid be reviewed/scored on? What
entities will be represented on the review
panel? Answer, The highest projected
commission as entered in the bid response
which meets all requirements will be awarded
the contract. Bid responses are reviewed by
DOC, Purchasing, and ISD.
Question 40: Please provide the current
average revenue for public and inmate
telephone broken down by call type, such as
local IntraLATA, InterLATA, international,
and payment type, such as collect, coin,
prepaid debit. Answer: This information
will be provided in the addendum.
Question 41: Concerning specification
10.7, Address unprofitable pay telephones and
provide a method to analyze/request removal.
Does the State wish the vendor to consider
these expenses as a rollup in the total
vendor cost for both inmate and public pay
phones? This is especially important if the
State expects a commission on the public pay
phone. Answer: Please note that the vendor

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can enter a commission percentage of zero for
public pay phones and a separate commission
percentage for inmate phones. The State
intends for the resulting contract to provide
a vehicle for inmate phones as well as public
pay phones required in locations throughout
the state. The State believes that this
format best addresses these multiple concerns
as a whole.
Question 42: How many public and inmate
TDD units are in service today? Answer:
This information will be provided in the
addendum.
Question 43: How many data-port type
pay telephones are in service today? Does
the State have any data regarding the actual
usage? Answer: This information will be
provided in the addendum, including any data
usage, if available.
Question 44: What commission rate is
the State receiving today for inmate and pay
telephones? Is this pay at the gross revenue
level with no deductions? Can the State

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provide a recent commission report?
Answer: The current commission, as I stated
before, is 56 percent for pay and inmate
phones. This is applied to gross revenue.
Question 45: Contract Length. Please
provide the existing contract end date and/or
the anticipated contract award date, start
date, and required implementation time frame
from start date. Answer: The current
contract was for an original three-year term
plus two renewal years. It is due to expire
mid October 2006. The new contract will be
awarded as soon as possible after the bid
opening and bid evaluation. The State will
work with the vendor on an implementation
schedule, but hopes to have the inmate
cutover completed within two to three months
and public pay phones within roughly the same
time frame.
Question 46: Item 8.1, Required
Services. Please confirm if commissions are
required to be paid on public pay telephone
services. Answer: The vendor can choose to
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enter zero as a commission percentage for
public pay phones.
Question 47: Item 10.7 states that the
vendor may submit unprofitable phones to the
State on an annual basis for review to be
placed in higher traffic areas. It is
understood, however, that for public safety
purposes, some phones will be required to be
placed in remote areas. Please consider
allowing the vendor to place emergency phones
in these locations. These phones allow for
the dialing of 911 or toll-free calls only
and will dramatically reduce the cost to
provide. If acceptable, please provide
locations where these emergency phones can be
placed. Answer: Although the State is
agreeable to working with the awarded vendor
on sites where emergency phones may work, for
purposes of this bid, the vendor is to plan
on installing traditional pay phones at all
current locations.
Question 48: Concerning specification
•. ,
8.5.2, please clarify the following regarding

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September 21, 2006
7 (Pages 22 to 25)
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the statement of the section that the State
will not allow any special surcharges of any
kind.
Part A, Will the State allow vendors to
charge customary taxing authority mandated
surcharges, such as FUSF and SUSF? Answer:
Mandated charges may be billed.
Part B, Industry standard inmate rates
allow for a per call charge, commonly called
a surcharge, and a rate per minute. Please
clarify that the State will allow for this
standard per call charge. Answer: This fee
is allowed as long as the vendor as a company
charges similar type fees for collect calls
from non-inmate phones.
Question 49: Specification 8.5.3, Rate
Caps. With regard to the Local, IntraLATA,
InterLATA, and InterState inmate calling
rates, please consider a Local and IntraLATA
inmate rate schedule to be used by all
vendors in establishing the proposed
commission percentage. Answer: The State is
considering this approach and will have an

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answer in the addendum.
Y'all need me to repeat that? This is
Question 49 as it concerns specification
8.5.3, Rate Caps. With regard to the Local,
IntraLATA, InterLATA and InterState inmate
calling rates, please consider providing a
Local and IntraLATA inmate rate schedule to
be used by all vendors in establishing the
proposed commission percentage. Answer: The
State is considering this approach and will
have an answer in the addendum.
Question 50: Concerning the
specification 8.5.3, Rate Caps, please
consider providing an InterLATA and
InterState inmate rate schedule to be used by
all vendors in establishing the proposed
commission percentage. Similar answer: The
State is considering this approach and will
have an answer in the addendum.
Question 51: Concerning specification
8.12.2, Vendor's Gross Inmate Revenue, please
clarify that the State understands and
accepts that it is the industry standard that

taxes, tax-like surcharges, any amount the
vendor collects or otherwise pays to third
parties in support ofprograms mandated by
governmental or quasi-governmental
authorities, such as USF and PIC-C, mandated
by governmental or quasi-governmental
authorities, including without limitation
those in section 276, be excluded from gross
revenues and that the State will not expect
commission to be paid on revenue generated by
these items. Answer: The State agrees that
any mandated charges collected will not be
included in gross revenue on which commission
is paid.
Question 52: Item 8.12.4, please
consider lowering the amount of requested
bond from $5 million to an amount that is
more in line with overall contract value,
such as one to two million. Answer:
Currently, the State collects six million
annually in commissions, so the amount of
bond request stands.
Question 53: Please provide a listing
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of the existing charged inmate collect and,
if applicable, prepaid call surcharges and
rates per minute. Answer: This information
will be provided in the addendum.
Question 54: Please provide a listing
ofthe existing charged public pay telephone
rates. Answer: This information will be
provided in the addendum.
Question 55: Item 10.2.3, Warranties.
The contractor would like the State to add
the following language to this section, which
will be consistent with the State's
requirement under 12.2: The warranty under
this section excludes any warranty, express
or implied, as to the merchantability,
fitness for any particular purpose or
otherwise with respect to the contractor
services provided under the agreement.
Answer: Upon legal advice, the State will
leave the specification as written.
Question 56: Item 10.4, Management
Information Reports. Please specify which
reports are related to inmate services and

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which reports are specific to pay phone
services. Also please clarify that such
reports for pay phone services will not be
required if vendors propose a zero percent
commission on pay telephone services.
Answer: All reports in 10.2 will be required
for inmate and public coin pay telephones.
If a commission percentage of zero is bid for
public pay phones, then the vendor will not
have to provide commission reports as
described in 10.4.1.2 for those phones.
Please note that there is a requirement for
Call Cost Detail Reports as described in
10.4.6 to be included in the vendor's bid
response. Each report in 10.4.2 must be
prepared for inmate and public phones.
Question 57: Item 10.4.6, Call Detail
Cost. Please clarify the level of itemized
detail of all charges, such as taxes, et
cetera. In addition, if any taxes are to be
calculated and based on the fact that the RFP
contemplates both mileage bands and time of
day banding of rates, please provide NPA-NXX

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for each subsection and time of day and day
of week the call is placed. Is it really the
intent of Section 10.4 to have all ofthe
calculations contained in the 10.4.6
maintained on-line? Answer: Taxes will not
have to be itemized in this report. NPA and
NXXs will be provided in the addendum for
each origination and destination listed.
Additionally, time of day will be provided.
On-line rates and calculations are not a
requirement of this bid.
Question 58: Item 10.6.1, Answer
Supervision. If the billing cannot begin
until the call completes, then there would be
no bill for any calls. Does the State intend
for this to read that billing will not begin
until the call is answered by the called
party? Answer: Yes. The State intends that
billing will not take place for incomplete
calls including no answers and that charges
for the call do not begin until the call is
answered.
Question 59: Item 10.9, Indemnity.

Contractor requests that the State add the
following language to this section: Neither
party shall be liable for any indirect,
incidental, punitive, or consequential
damages sustained or incurred in connection
with each party's performance under this
agreement, regardless of the form of action,
whether in contract, tort, including
negligence, strict liability, or otherwise,
whether or not such damages are foreseen or
unforeseen. Answer: Upon legal advice, the
State will leave the specification as
written.
Question 60: Item 11.2.7.1, Please
provide information as to the number ofTDDs
currently located within the pay telephone
base in Attachment A by location. Answer:
This information will be provided in the
addendum.
Question 61: Item 11.2.7.2, Please
clarify the term "hearing aid compatible," as
it differs from the requirement of Section
11.2.7.3 for volume control capabilities.

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Answer: When a person wearing a hearing aid
attempts to use a telephone that is not
hearing aid compatible, they may hear a very
loud, high-pitched squeal. The Hearing Aid
Compatibility Act requires that all essential
telephones provide internal means for
effective use with hearing aids that are
designed to be compatible with telephones
which meet established technical standards
for hearing aid compatibility. It's a
separate issue from volume control.
Question 62: Item 11.2.9, Please
clarify if alternative means to provide
directory assistance services, such as free
411, would be acceptable versus publishing
and maintaining paper directories at each
location. Answer: This is acceptable to the
State as long as instructions are provided on
the site equipment.
Question 63: Can the State please
indicate on a revised ITB Attachment A those
phones which are indoor, outdoor, coin,
non-coin, universal, and have TDDs? In

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September 21, 2006
9 (Pages 30 to 33)
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addition, include those that have enclosures,
booths, shelves, pedestals, or other mounting
requirements. Answer: This information is
being collected and will be provided in the
addendum if available at that time.
Question 64: Item 11.3.4, please
provide the minimum number of investigative
and administrative workstations required by
facility in order to meet the State's needs
as it relates to this ITB. Answer: As
previously stated, currently, there is one
administrative workstation at each
correctional facility and one at DOC in
Montgomery. This minimum requirement will
remain. Any other workstations for
investigative purposes should be able to
access the system via a browser. The system
must be web-based.
Question 65: At Attachment B in this
section, please provide information as to the
number of inmate phones that are indoor,
outdoor, have enclosures, pedestals, or other
mounting requirements. Answer: This
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rendering fees, such as fees to called
parties from a vendor to generate an invoice
on a LEC bill to the called party for inmate
services. Answer: This answer to the
question will be provided in the addendum.
Question 69: Please provide revenue by
pay telephone broken out by the previous 12
months. In addition, this revenue should be
broken out by coin, non-coin, and dial
around. Answer: This information will be
provided in the addendum.
Question 70: Please provide revenue by
facility for inmate calling broken out by the
previous 12 months. Answer: This
information will be provided in the addendum.
Question 71: Please provide additional
information as to the structure of inmate
PINs, number ofPAN numbers allowed, and the
administrative process currently used for
issuing and changing PINs and adding and
deleting PAN numbers. Answer: The current
PIN is six digits in length. The PAN list
can contain up to ten numbers. PIN and PAN
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information is being collected and will be
provided in the addendum if available at the
time.
Question 66: The vendor requests that
the State require the installation of all new
equipment for all inmate telephone services.
Answer: The addendum will require that all
equipment for inmate telephone systems be
new.
Question 67: Please clarify if Per Call
Comp, PCC, fees, which are currently between
40 and 60 cents per call, are allowed to be
charged to called parties for inmate
telephone calls even though they are not
applicable. Answer: Item 6.5.2 states that
services for inmate calls must be provided at
reasonable and customary rates and charges
without any special surcharge of any kind.
If the PCC fee is charged for all collect
calls carried by the vendor, it can be
charged to inmate families receiving calls.
Question 68: Please clarify vendors are
able to charge the called parties a bill
"'' '

''"*'''~

administration is performed using a
workstation at the correctional facility.
And that is the end ofthe written
questions. What we're going to do now is
take oral questions from the floor. We have
a court reporter here today. And she will
need you, every time you ask a question, to
stand up, state your name and your company's
name, and speak loudly so that she can hear
you. As I mentioned, we hope to have some
preliminary answers for you today; but
there's a chance that some ofyour questions
we may not be able to answer; and those will
provided in the addendum.
So y'all asked all your questions, the
written questions.
MR. HOOPER: My name is Conwell Hooper
with Imnate Telephone, Incorporated. On page
26 under Section 11.3.2, the following is
indicated: Web Access, access to the system
from any remote computer with Intemet
access. Could you please describe more
specifically what the DOC means by this

September 21, 2006

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10 (Pages 34 to 37)

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statement? In other words, is the DOC
interested in certain modules of the phone
platform being accessed via the Internet?
And if so, list the desired functionality.
Would the DOC ideally like to access every
single administrative function, call
recording, monitoring PIN, administration, et
cetera, via a secure Internet connection?
MS. ROBERTSON: Conwell, what page is
that on?
MR. HOOPER: Pardon?
MS. ROBERTSON: What page is that on?
MR. HOOPER: It is 26, Section 11.3.2.
MS. ROBERTSON: As a tentative answer,
the DOC is very interested in investigators
being able to access telephone recordings,
monitoring via the web. At this point, I'm
not sure that they're interested in being
able to change PIN numbers and that type of
thing, but we will try to confirm that and
give you the-Do you have anything to add, Rachel?
MS. LEE: I don't think so.

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facility?
MS. ROBERTSON: At no additional cost?
MS. DOSS: At no additional cost.
MS. ROBERTSON: I'm certain they would
be open to it.
i,
MS. LEE: The current system may not
if
allow it.
MS. ROBERTSON: The current system may
not allow it.
MS. DOSS: One more question. On
8.12.2, when it talks about total gross
revenue, earlier you had mentioned that the
State was getting paid on collect calls but
was not receiving -- or I understood it to be
that the State is not receiving any payment
on prepaid -- any commission on prepaid
calls. If the State puts out a rate schedule
for everyone, we agree that that would
provide a fair -- a level playing field for
everyone. In regards to your total gross
revenue that's listed on there, we just want
~
to make sure that the State is aware that
total gross revenue would include commissions

~

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MR. MOSLEY: Tillman Mosley from
ShawnTech Communications. Will the attendee 2
3
list be published with the addendum coming
4
out?
5
MS. ROBERTSON: Yes. Yes, it will. And
6
I'd like to add to that, that because we
7
really have a short time frame here between
8
probably when we receive the addendum and
9
when your bid is due, make sure that we have
10
your e-mail address. And I'll be glad to
11
e-mail you the entire addendum on the day
12
that it's sent out.
13
MS. DOSS: I'm Karen Doss with Internet
14
Calling Solutions. And you stated that
15
presently each site enters their PIN numbers
16
manually and prepares the PIN list or the
17
allowed number list manually and that it's
18
not a requirement to interface with the jail
management or commissary system. Would the 19
20
State allow the vendors to interface as long
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as it's like in an XML format, to interface
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back so that it wouldn't remove the manual
23
entries from the State's -- or from each

back to you guys for collect, prepaid, and
debit.
MS. ROBERTSON: Let me clarifY that.
Are we receiving commissions on them? Yes.
What I actually meant by that was the way the
question was phrased -- Rachel and I had had f'
some discussions about it -- is that there is
no interface. No part of the process at all
has to do with DOC's commissary system or
their accounting or anything. It's all done
on the back end by the vendor. But we do -I've seen those commissions. We do get
commissions on those. And we'll provide
those to y'all as well.
MS. DOSS: I have one more question
because it would help with interfacing. Do
you presently -- does the State presently
interface through the VINE system or with the
Victim Notification System?
MS. ROBERTSON: In what way?
MS. DOSS: How it relates with inmate
information, inmate name information and PIN
information. Is there already an interfacing
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September 21, 2006
11 (Pages 38 to 40)
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in between the systems that you have now and
with the VINE system? Because in some cases,
that interface can be used to interface back
with the PIN numbers.
MS. ROBERTSON: Vine, V-I-N?
MS. DOSS: V-I-N-E.
MS. ROBERTSON: We'll provide that
answer in the addendum.
MR. FORMANEK: James Formanek, FSH
Communications. As a point of clarification,
going back to the remote investigators, when
I asked the question in there concerning that
from a monitoring standpoint, how many -- as
far as location, that could be at the
facility or wherever the investigators are
located? So that is not at the facility from
some other remote location?
MS. ROBERTSON: You're just wanting to
know in total how many investigators might
be-MR. FORMANEK: Correct.
MS. ROBERTSON: --looking at monitoring
calls? For any facility?
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MR. FORMANEK: For any facility and/or
some other off-site location.
MS. ROBERTSON: I would think maybe we
could think about that and give you a very
general estimate in the addendum.
Do y'all need any more time to look
through your notes at all?
(No response)
MS. ROBERTSON: Okay. Well, we will
close.
This concludes the pre-bidders
conference. I really appreciate all y'all
coming in today. Again, make sure you sign
the sheet. It's the only way you'll be
getting the addendum and that we will accept
your bid response. And good luck to you.
(The proceedings concluded at
2:44p.m.)

***********
END OF PROCEEDINGS

***********

"""

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REPORTER'S CERTIFICATE
STATE OF ALABAMA
AUTAUGA COUNTY
I, Heather Barnett, Court Reporter and
Commissioner for the State of Alabama at Large,
hereby certify that on Thursday, September 21,
2006, I reported the PROCEEDINGS in the matter of
the foregoing cause, and that pages 2 through 39
contain a true and accurate transcription of said
proceedings.
I further certify that I am neither kin
nor of counsel to the parties to said cause, nor
in any manner interested in the results thereof.
This 22nd day of September, 2006.
HEATIlER BARNETT, Court Reporter
and Commissioner for the
State of Alabama at Large

18

MY COMMISSION EXPIRES: 3/24/07
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September 21, 2006
Page 1

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acceptable 21 :14
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accepts 23 :23
access 9:7 10:6
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accounting 15:2
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action 28:7
activity 11:4
actual 19:16
add25:10 28:1
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addition 4:20 8:8
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additional 32:16
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address 18:16
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addresses 19:8
administration
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administrative 2:4

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advice 25:19 28:11
afternoon 3:4
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agree 36:18
agreeable 21: 17
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aid28:2129:1,3,4
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Alabama 1:1,3,15
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allow 10:6 21: 11
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alternative 29: 13
amount 6:6,11,12
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annual 6:12,13
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appreciate 39: 12
approach 22:23
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approval 9: 17
approved 13:10,14
approves 13:11,16
approximately
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archiving 13: 19,22
areas 21 :6,9
arrangement 15:5
Art 2:8 5:13
asked 5:21 33:15
38:12
assistance 29: 14
assistant 2:3,13
Attachment 8:21
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30:19
attempts 29:2
attendance 3:21
attendee 35:2
August 17:8
AUTAUGA40:3
authorities 24:5,7
authority 22:5
available 19: 19
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average 17:3,6,7
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award 11:1717:19
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aware 7:8 12:5
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back 3:7 35:22
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banding 26:23
bands 26:22
Barnett 1:20 40:4
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base 28:17
based 6:12 11 :2,17
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basis 10:121:5
beds 17:8
believes 19:7
Bess 2:85:13
best3:1719:8
better 10:9
beyond 13 :20,22
bid2:21 3:224:2,3
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bidder 10:4

bill 27:15 31 :23
32:3
billed 22:7
billing 27:13,16,19
bond 24:17,22
booths 30:2
box 11:3
breakdown 9:12
breaks 3:3
bring 6:1
broken 18:10 32:7
32:9,13
browser 14:21
30:17
building 1:16 2:4
12:9
buildings 12:8
C
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calculated 26:21
calculations 27:4
27:10
call 3:5 5:4,8 13:10
14:23 17:18
18:1022:9,12
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27:2,14,17,21,21
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called 22:9 27:17
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calling 7: 11 8:8,9
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calls 10:8,1013:3
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capabilities 28:23
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capped 17:21
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PROCEEDINGS

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CERTIFICATE
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commissions 20:21
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commonly 22:9
communications
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company's 5:7
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compatibility 29:5
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completed 20: 17
completes 27:14
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computers 15:21
concerning 5:7 9:2
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concluded 39:17
concludes 39:11
conference 1:6
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confirm 20:21
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connection 28:5
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consequential 28 :4
consider 18:18
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consideration
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considered 17:2
considering 22:23
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contain 32:2340:9
contained 13:10
27:4
contemplates
26:22
contract 6:6,7,8,9
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--~~---_._-~

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description 9:5
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duration 6:8,15
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effort 17:22
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Page 3

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enter 19:1 21:1
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lTD 29:21 30: 10

PROCEEDINGS

September 21, 2006

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September 21, 2006
Page 5

23:9,1726:8
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PROCEEDINGS

September 21, 2006

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PROCEEDINGS

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Page 7

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September 21, 2006

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