CALLED PARTY PROMPTS
A. DEBIT CALL: “Except for 90 series
attorney calls, this call may be
monitored or recorded. I have a
prepaid call from <offender’s name>
at a Colorado State Correctional
Facility. To accept dial ‘5’ and wait
for connection, to refuse hang up.”
“VAC has a
B. COLLECT CALL:
collect call for you. Except for 90
series attorney calls, this call maybe
monitored or recorded. You have a
collect call from <offender name> at
a
Colorado
State
Correctional
Facility. If you wish to accept and
pay for this call dial ‘5’ now and
wait for connection, to refuse this
call hang up.” The called party will
also be given a number to call to
block future calls. The called party
will have the option to press a
number to block calls of this nature.
C. At random intervals a recording
will play:
“This call is from a
Colorado
State
Correctional
Facility.”
OFTEN THE ‘5’ TONE ON THE CALLED
PARTY’S PHONE IS NOT LOUDER THAN
THE CIPS RECORDING. THE CALLED
PARTIES SHOULD WAIT UNTIL THE CIPS
RECORDING IS OVER TO PRESS ‘5’.

LENGTH OF CALLS:
The maximum allowed length of any call is 20
minutes

SPECIAL HOUSING AREAS:
Access to telephone and length of calls will be in
accordance with facility/office policies.

INTERNATIONAL CALLS:
International numbers will be identified by a
speed dial number beginning with ‘7’ and can
only be called debit.

PURCHASING PHONE TIME:
Phone time is purchased by the offender in even
dollar increments through the DOC Canteen.

ACCOUNT INQUIRIES:
For phone account or specific call inquiries,
write to CIPS.

RECONCILIATION REPORTS:
A CIPS account Reconciliation Report is
distributed each month to offenders who have
had debit activity.

COLLECT CALLING ISSUES:
To resolve a collect block, the called party must
contact VAC at 1-800-913-6097. V-Connect
program allows one 1-minute complimentary
phone call.

TTY USAGE:
TTY calls are placed through a case manager;
use must comply with AR850-12.

Three-way Calling, Conference-Type
Calling, Call Forwarding, Remote Call
Forwarding, or using a local cell phone
number to call long distance are NOT
ALLOWED

COLORADO
CO:R~ECT10NALINDUSJIlIES

CIPS
COLORADO
DEPARTMENT OF
CORRECTIONS
INMATE PHONE
SYSTEM

CIPS DEBIT CALL RATES
EFFECTIVE July 1, 2008
All in-state calls
Surcharge
Rate per minute
All out-of-state calls
Surcharge
Rate per minute

$1.25
$0.13
$2.00
$0.13

CIPS COLLECT CALL RATES
All in-state calls
Surcharge
Rate per minute
All out-of-state calls
Surcharge
Rate per minute

$2.75
$0.23
$3.95
$0.89

Published by CCi Canteen Services - CIPS
P.O. Box 1010
Canon City, CO 81215-1010

719-269-4262
Additional Information can be found in DOC AR850-12

DOC TIPS: To contact the DOC
confidential toll-free number
through a CIPS phone dial:
1-877-DOC-TIPS-0 (362-8477-0)
Revised 2008

DEFINITIONS:
CIPS: Colorado Inmate Phone System – acronym
for the DOC offender phone program.
COLLECT CALL: A call in which the called party
pays all charges for the call.
DEBIT CALL: A call in which the offender pays all
charges for the call.
PIN: A ten-digit number consisting of a six-digit
DOC number (with a filler zero or zeroes if needed
before the DOC number) and a randomly
generated individual four-digit PIN.
SPEED DIAL NUMBER: A list of approved
numbers stored in CIPS on an offender phone
account. All speed dial numbers are two-digits.
TTY:
Teletypewriter for hearing impaired
offenders, or offenders communicating with a
hearing impaired outside contact.

OFFENDER PHONE LIST FORM:
•
•

•
•

•

•
•

Lists must be submitted to and all
numbers approved by Case Manager.
The form must be completed in its
entirety, including complete name,
physical address where the phone
number terminates, complete phone
number, and, if necessary, for prompts
to play in Spanish.
The maximum number of approved
telephone numbers is fifteen (15).
Changes to lists will be allowed every
thirty (30) days, computed as thirty
days from the date the offender signed
the last form.
The physical address where the phone
number terminates must correspond
to the area code and prefix of the
phone number.
Calls to “toll free”, such as 800, 877,
888, 900, numbers are not allowed.
Lists that are illegible or unable to be
electronically scanned will be returned
without processing.

Submitting fraudulent information
on any of the forms associated with
CIPS will result in COPD charges
and loss of the telephone privilege.

CALLING INSTRUCTIONS:
1. Lift receiver and at dial tone, dial 6-digit DOC
number, 4-digit PIN immediately followed by the 2digit speed dial number. Offenders with less than 6
digits in their DOC number must enter a zero or
zeroes before their DOC number to make it 6
digits. The 4-digit PIN must be correct. The 2-digit
speed dial must be on their list. There can be no
pauses between the 12 digits.
2. If PIN and speed dial are correct, the system
prompts: “For a debit call dial 1, for a collect call

PHONE SYSTEM PROMPTS:
A. “The PIN you have entered is invalid; please
try your call again”. The DOC, PIN and speed
dial entered were not recognized by the system. See
Calling Instructions.
B. “Your account has been restricted by the
correctional facility”. Phone privileges are
restricted.
C. “The number you are calling is blocked by
VAC”. A telephone company has blocked collect
calls to the number being called.
G. “SIT” Tone or beep. The first beep indicates
to the offender and called party that 1-minute is
remaining on the call; the second beep indicates
there are 30-seconds remaining.
DEBIT POSITIVE ACCEPTANCE:
Debit calls must be accepted by a ‘5’ tone;

dial 2”.

except

3. The system will prompt the offender to state their
name. This will be recorded and played on all
subsequent calls. The system may occasionally record
the name again. Offenders must state only their name
and not a message. The called parties cannot pass a
message and then not accept the call.
4. The system then plays the prompt: “Thank you” or

which are automatically connected.

“Your call is being processed”.

the charges will stand. Leave a message

5. For debit calls, if there is not enough money in the
offender’s phone account to place a minimum 3minute call, the system will prompt: “You have
insufficient funds to make this call”.
6. If the last call placed has not completed processing,
the system will advise the account is already in use.
7. Account balances are accessed by dialing the DOC +
PIN + 00 (zero zero). The offender will then be
prompted to dial ‘1’ for account balance or ‘2’ for the
cost of the last debit call.

or call back when someone will be there to

Prompts or recordings are not included
in the time the call is considered active.

90

series

debit

attorney

calls

If a call is answered by an answering
machine, voice mail, music or a recording,
hang up.

If the “beep” or tone of the

answering machine or voice mail or music
is the same as a ‘5’ tone and connects the
call, the call is considered complete and

accept the call.

LEGAL CALLS:
If an offender provides the Attorney Registration
(Bar) Number, with the business address and phone
number of their attorney, calls will be unrecorded
and unmonitored. When CIPS has verified the
information the speed dial will be changed to a
number beginning with 9, such as 90. Debit calls to
these numbers will not require positive acceptance
and will automatically connect allowing an offender
to input up to 4 additional digits if reaching an
automated attendant. Debit calls which connect
with an answering machine or voice mail will not be
eligible for credit. Collect 90 series attorney calls
will still require the called party press 5 to accept as
they must agree to pay for the call.