Contract Monitoring Report

Walton CI

March 2019

Page 2



 

Department of Corrections

Office of Health Services

Contract Monitoring Report



Date of Report:       	March 19, 2019

	

Period Reviewed:    	November 1, 2018 through January 31, 2019	



Institution:                   Walton Correctional Institution

    		

Contractor:              	Centurion of Florida, LLC	Contract Number: C2930



Report Number            A1-03/19

  	

Monitoring Type:



	Annual Performance Outcomes, Measures, and Standards    

           	Monitoring

	Semi-Annual Performance Outcomes, Measures, and Standards 

          	Monitoring

	Ad Hoc Monitoring





Monitoring Dates:  March 11 & 12, 2019



Monitoring Team Members



Marra Gibson				Clinical Mental Health Contract Monitor





Background:



The Department conducted contract monitoring in accordance with criteria outlined in the Office of Health Services Monitoring Plan.   This monitoring included the following components:



X	desk review of records related to service delivery (including documents and databases)

X	on-site review of records maintained by the Contractor

X	interviews with Contractor and/or Department staff

X	review of grievances filed by inmates regarding Contractor’s service delivery

____	review of monitoring, audits, investigations, reviews, evaluations, or other actions by external agencies (e.g., Correctional Medical Authority, American Correctional Association and/or National Commission on Correctional Health Care, Department of Health, etc.). 

____   Other (explain: ___________________________________________________

	________________________________________________________________

	________________________________________________________________

The monitoring was conducted utilizing random sampling methodology and a standard instrument that was adopted specifically for this contract.       



Summary of Findings:



During the monitoring review, the team identified the following findings.



Performance Measures



A total of 14 performance measures were applicable for this monitoring review.   We found that 12 performance measures reviewed did not meet the required standard in the contract. See attachment A for a detailed list of these 12 measures.  A list of all 14 measures reviewed is provided in attachment B.



Required Contractor Corrective Action:



Monitoring Performance Outcomes and Standards



If the Department determines the Contractor has failed a Performance Outcome and

Standard that results in financial consequences, the Contractor will be sent a formal Contract communication in accordance with Section II., O., Communications.



The Contractor will be provided with information-specific to any such non-compliance, in order to adequately investigate the issue.  The Contractor will be given ten (10) days, to create and implement a corrective action plan.



Corrective action shall be completed per the requirements in Section II, W. of the contract. The Department reserves the right to assess financial consequences it is entitled to under law and/or termination of this Contract.





Monitoring Other Contract Requirements: 



The Department’s Contract Monitor or designee will provide a written monitoring report to the Contractor within three (3) weeks of a monitoring visit. Within ten (10) days of receipt of the Department’s written monitoring report (which may be transmitted by e-mail), the Contractor shall provide a formal Corrective Action Plan (CAP) to the Contract Manager (e-mail acceptable) in response to all noted deficiencies to include responsible individuals and required time frames for achieving compliance in accordance with the requirements in Section II, W. of the contract. 



 



The Department reserves the right for any Department staff to make scheduled or unscheduled, announced or unannounced monitoring visits.





Laura Carter

Contract Manager