Human Rights Defense Center
DEDICATED TO PROTECTING HUMAN RIGHTS

June 8, 2013

Submitted Online Only

Marlene H. Dortch, Secretary
Federal Communications Commission
445 12th Street S.W.
Washington, DC 20554
Re: Ex Parte Submission for WC Docket No. 12-375
Dear Secretary Dortch:
On March 25, 2013, the Human Rights Defense Center submitted a comment on the above WC
Docket with respect to Inmate Calling Services (ICS). Our comment included three exhibits,
including Exhibit B, “Interstate ICS Rates,” and Exhibit C, “ICS Commission Data.”
On May 30, 2013, CenturyLink filed an ex parte submission to correct the record, noting that
we had misidentified CenturyLink as the ICS provider for the New Hampshire and Wyoming
Departments of Corrections (DOCs) in Exhibits B and C of our March 25 comment.
CenturyLink is correct, and we hereby submit revised versions of Exhibits B and C that reflect
the actual ICS provider for New Hampshire and Wyoming: ICSolutions. The revised versions
also include additional ICS data obtained since our March 25 comment was submitted.
Note that no corrections were made to the ICS phone rates provided in the original versions of
Exhibits B and C, nor do the changes in said exhibits have any material impact on our March 25,
2013 comment – except that the ICS commission data for FY 2012 now totals $112.5 million
for 46 state DOCs and the federal Bureau of Prisons, as opposed to the $103.9 million that we
originally reported. Thank you for your time and attention in this regard;
Sincerely,

Alex Friedmann
Associate Director, HRDC
Attachments

Reply to Tennessee office:
5331 Mt. View Road #130, Antioch, TN 37013 • (615) 495-6568

www.prisonlegalnews.org • www.humanrightsdefensecenter.org

Exhibit B - Revised

 Interstate Inmate Calling Service (ICS) Rates
Company
AL
AK
AZ
AR
CA
CO
CT
DE
FL
GA
HI
ID
IL
IN
IA
KS
KY
LA
ME
MD
MA
MI
MN
MS
MO
MT
NE
NV
NH
NJ
NM
NY
NC
ND
OH
OK
OR
PA
RI
SC
SD
TN
TX
UT
VT
VA
WA
WV
WI
WY
FBOP

Embarq (CenturyLink) *
Securus
Securus
GTL
GTL
VAC (GTL)
Securus
GTL
T‐NETIX (Securus)
GTL
Hawaiian Telcom
PCS (GTL)
CCPS
PCS (GTL)
PCS (GTL)
Embarq (CenturyLink) *
Securus
Securus
PCS (GTL)
T‐NETIX (Securus)
GTL
PCS (GTL)
GTL
GTL
Securus
Telmate
PCS (GTL)
CenturyLink *
ICSolutions
GTL
Securus
VAC (GTL)
GTL
Evercom (Securus)
GTL
VAC (GTL)
Telmate
GTL
GTL
GTL
VAC (GTL)
GTL
Embarq (CenturyLink) +
VAC (GTL)
PCS (GTL)
GTL
VAC (GTL)
GTL
Embarq (CenturyLink) +
ICSolutions
Multiple vendors

Collect
$3.95 + .89/min.
3.95 + .89/min.
2.40 + .40/min.
3.95 + .45/min.
.44/min.
3.00 + .15/min.
.3245/min.
1.71 + .66/min.
1.20 + .06/min.
3.95 + .89/min.
?
3.80 + .85/min.
2.50 + .19‐.26/min.
.24/min.
N/A
1.70 + .40/min.
2.00 + .30/min.
2.15 + .17‐.27/min.
3.00 + .69/min.
2.85 + .30/min.
.86 + .10/min.
.23/min.
3.95 + .89/min.
3.30 + .75/min.
1.00 + .05/min.
.24 + .12/min.
.70 + .05/min.
3.00 + .59/min.
1.20 + .10/min.
.33/min.
.65 flat
.048/min.
3.40 flat
2.40 + .24/min.
3.94 + .88/min.
3.00 flat
.16/min.
3.50 + .50/min.
1.30 + .30/min.
.99 flat
3.15 + .43/min.
3.535 + .6175/min.
.43/min.
3.00 + .45/min.
1.25 + .15/min.
2.40 + .43/min.
3.50 + .50/min.
.85 + .50/min.
.18/min.
2.80 + .55/min.
2.45 + .40/min.

Rates (2012)
Pre‐Paid
$3.95 + .89/min.
3.95 + .89/min.
2.00 + .40/min.
N/A
.44/min.
1.50 + .13/min.
.2433/min.
1.71 + .66/min.
1.02 +.06/min.
?
?
3.60 + .80/min.
1.80 +.16‐.26/min.
.24/min.
N/A
1.30 + .35/min.
2.00 + .30/min.
2.15 + .17‐.27/min.
3.00 + .69/min.
.30/min.
.86 + .10/min.
.23/min.
N/A
?
.05/min.
.24 + .12/min.
.50 + .05/min.
3.00 + .59/min.
.15/min.
.33/min.
.59 flat
.048/min.
3.40 flat
N/A
?
3.00 flat
.16/min.
2.45 + .46/min.
1.30 + .30/min.
.75 flat
1.35 + .09/min.
?
.43/min.
3.00 + .45/min.
1.00 + .10/min.
2.40 + .40/min.
3.50 + .50/min.
.75 + .44/min.
.18/min
2.40 + .50/min.
?

Debit
$3.95 + .89/min.
N/A
2.00 + .40/min.
N/A
N/A
1.50 + .10/min.
N/A
1.71 + .66/min.
N/A
N/A
N/A
3.40 flat
N/A
.24/min.
3.00 + .30/min.
1.28 + .30/min.
2.00 + .30/min.
1.935 + .153‐.243/min.
.30/min.
.30/min.
.65 + .08/min.
.21/min.
.32/min.
?
.05/min.
.24 + .12/min.
.50 + .05/min.
3.00 + .59/min.
.15/min.
.33/min.
.65 flat
.048/min.
3.06 flat
.34/min.
?
N/A
.16/min.
2.33 + .43/min.
1.17 + .27/min.
.75 flat
1.35 + .09/min.
3.1817 +.55579/min.
.387/min.
N/A
.50 + .10/min.
2.40 + .40/min.
3.50 + .50/min.
N/A
N/A
2.00 + .25/min.
?

Cost of 15‐Minute Call
Collect
Pre‐Paid
Debit
$17.30
$17.30
$8.40
$10.70
$6.60
$5.25
$4.87
$11.61
$2.10
$17.30
?
$16.55
$5.35‐6.40
$3.60
N/A
$7.70
$6.50
$4.70‐6.20
$13.35
$7.05
$2.36
$3.45
$17.30
$14.55
$1.75
$2.04
$1.45
$11.85
$2.70
$4.95
$0.65
$0.72
$3.40
$6.06
$17.14
$3.00
$2.40
$11.00
$5.80
$0.99
$9.60
$12.80
$6.45
$9.75
$3.50
$8.85
$11.00
$8.35
$2.70
$11.05
$8.45

$17.30
$17.30
$8.00
N/A
$6.60
$3.45
$3.65
$11.61
$1.92
?
?
$15.60
$4.20‐5.70
$3.60
N/A
$6.55
$6.50
$4.70‐6.20
$13.35
$4.50
$2.36
$3.45
N/A
?
$0.75
$2.04
$1.25
$11.85
$2.25
$4.95
$0.59
$0.72
$3.40
N/A
?
$3.00
$2.40
$9.35
$5.80
$0.75
$2.70
?
$6.45
$9.75
$2.50
$8.40
$11.00
$7.35
$2.70
$9.90
?

$17.30
N/A
$8.00
N/A
N/A
$3.00
N/A
$11.61
N/A
N/A
N/A
$3.40
N/A
$3.60
$7.50
1
$5.78
$6.50
2
$4.23‐5.58
$4.50
$4.50
3
$1.85
$3.15
$4.80
?
4
$0.75
$2.04
$1.25
$11.85
$2.25
$4.95
$0.65
5
$0.72
$3.06
$5.10
6
?
7
N/A
$2.40
$8.78
$5.22
$0.75
8
$2.70
9
$11.52
10
$5.81
N/A
11
$2.00
$8.40
$11.00
12
N/A
13
N/A
$5.75
?

 *  ICS provided by CenturyLink, with prepaid accounts provided by ICSolutions            +  ICS provided by CenturyLink, with prepaid accounts provided by Securus  

Exhibit B (Interstate ICS Rates) – Notes

1

Debit calling only; $9.00 max for calls.

2

Under a new ICS contract effective 3/1/13, debit calls will cost 20% less.

3

Rates per email from MD DOC; no per-minute charge for first minute of collect interstate
calls. ICS contract changed to GTL in March 2013, resulting in new rates.

4

Collect rate is per call to GTL on 3/8/13.

5

All flat rates are for 20-minute calls.

6

$.30 for the first minute for collect interstate calls, then $.24/min. thereafter (in addition
to the connection/per-call fee).

7

Collect rate is per call to GTL on 3/8/13.

8

All flat rates are for 15-minute calls.

9

Inmate voicemail also available, at $1.00 for a 60-second message.

10

Actual rates are $3.53525 + .61755/min. collect and $3.181735 + .555795/min. debit.

11

Rates are per call to VAC on 3/8/13.

12

Debit rate is per call to VAC on 3/8/13; other rates are per contract.

13

Debit calls included in contract but apparently not in practice.

Inmate Calling Service (ICS) Commissions
State
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
FBOP
TOTALS:

Company
Embarq (CenturyLink)*
Securus
Securus
GTL
GTL
VAC (GTL)
Securus
GTL
T-NETIX (Securus)
GTL
Hawaiian Telcom
PCS (GTL)
CCPS
PCS (GTL)
PCS (GTL)
Embarq (CenturyLink)*
Securus
Securus
PCS (GTL)
T-NETIX (Securus)
GTL
PCS (GTL)
GTL
GTL
Securus
Telmate
PCS (GTL)
CenturyLink *
ICSolutions
GTL
Securus
VAC (GTL)
GTL
Evercom (Securus)
GTL
VAC (GTL)
Telmate
GTL
GTL
GTL
VAC (GTL)
GTL
Embarq (CenturyLink)+
VAC (GTL)
PCS (GTL)
GTL
VAC (GTL)
GTL
Embarq (CenturyLink)+
ICSolutions
Multiple vendors

Exhibit C - Revised

FY 2009
$4,463,686.90
84,125.08
3,723,046.36
2,394,900.77
5,985,850.00
2,800,132.91
3,590,667.50
1,310,401.78
2,727,756.86
7,445,914.55
104,875.00
1,248,804.57
10,392,626.00
1,693,965.32
1,231,000.00
1,814,693.80
3,333,168.00
3,602,686.75
234,329.79
?
1,972,546.06
NONE
3,388,860.00
2,788,922.59
NONE
252,121.02
NONE
3,033,941.22
?
5,106,355.00
NONE
NONE
7,578,956.67
126,245.62
?
1,240,396.00
3,000,000.00
7,174,942.65
NONE
NONE
241,839.00
2,595,417.00
224,228.00
798,429.40
65,091.87
4,524,329.69
?
903,735.30
2,039,339.45
347,512.83
7,180,900.58

Commission Payments
FY 2010
FY 2011
$4,124,126.47
$3,530,496.70
74,503.59
83,393.95
3,884,803.26
4,120,894.06
2,475,527.50
2,447,253.75
NONE
NONE
2,464,650.70
2,495,865.97
3,797,824.40
4,032,757.64
1,444,827.32
1,195,151.36
5,374,083.28
5,205,803.74
7,695,712.76
6,284,715.76
?
?
1,368,425.38
1,495,963.54
10,940,246.00
12,649,898.00
1,547,481.77
1,929,932.14
1,231,000.00
750,000.00
1,876,165.29
1,769,540.31
2,706,767.00
2,880,166.00
3,303,407.37
3,289,038.16
225,504.10
171,379.45
?
?
1,870,044.28
1,706,889.43
NONE
NONE
3,470,898.00
3,767,811.00
2,262,203.71
1,945,008.21
NONE
NONE
226,095.50
227,834.67
NONE
NONE
2,747,336.97
2,736,802.16
?
?
3,734,512.00
3,633,197.00
NONE
NONE
NONE
NONE
7,217,875.33
7,464,539.07
114,110.95
107,516.94
?
15,000,000.00
1,218,429.88
1,167,318.18
3,000,000.00
3,000,000.00
7,250,923.88
7,361,264.77
NONE
NONE
NONE
NONE
154,767.00
229,398.76
2,635,599.00
2,916,310.00
4,276,006.00
5,673,568.00
699,489.59
745,155.88
63,584.34
40,974.59
4,033,303.82
4,104,977.98
?
?
890,005.21
919,726.80
2,052,346.15
2,171,279.29
475,976.21
532,305.11
5,734,687.35
4,255,246.24

FY 2012
$3,038,002.18
85,438.58
4,314,062.50
2,010,223.57
NONE
1,912,792.10
4,212,201.86
998,380.04
5,156,269.19
5,316,672.82
?
1,441,051.81
12,946,806.00
1,696,977.76
650,972.00
1,839,450.64
2,796,139.00
3,044,009.33
319,383.27
?
1,714,972.89
NONE
3,690,953.00
1,651,805.23
NONE
220,617.00
NONE
2,706,372.51
?
3,877,997.00
NONE
NONE
6,881,021.44
90,435.73
15,000,000.00
1,017,657.90
3,000,000.00
585,138.73
NONE
NONE
520,332.05
2,991,100.00
5,893,470.00
765,858.16
44,781.29
3,208,762.44
?
931,637.16
2,344,085.34
385,340.50
3,220,277.21

112,766,741.89

108,663,251.36

112,521,448.23

124,039,374.61

Percentage
in 2012
see note
7%
53.70%
45%
NONE
49%
68.75%
40%
35%
60%
?
see note
56%
43.50%
see note
41.30%
54%
70%
60%
48-60%
15-30%
NONE
59%
60.50%
NONE
25%
NONE
54.20%
20%
41%
NONE
NONE
58%
40%
see note
76.60%
see note
44.40%
NONE
NONE
33-38%
50.10%
40%
45-55%
37%
35%
?
46%
30%
65.50%
58%

 *  ICS provided by CenturyLink, with prepaid accounts provided by ICSolutions              +  ICS provided by CenturyLink, with prepaid accounts provided by Securus  

1

2
3

4

5

6
7

8

9

10
11
12
13

14
15
16

17

18
19

Exhibit C (ICS Commissions) – Notes

1

The Alabama DOC uses a “per diem rate” commission system; commission payments are
calculated based on a per diem rate x the average prisoner population, per day. Under the
DOC’s 2012 ICS contract with CenturyLink, the per diem rate is .572.

2

No commissions, but California Technology Agency receives an $800,000 annual fee from
GTL.

3

FY2012 commission amount is for 10 months of the FY.

4

FY2009 commission amount is only for January through June 2009.

5

No commission percentage; the commission is $2.25 per debit call, $2.00 per pre-paid
collect call and $1.75 per collect call. Community Work Centers have a 20% commission.

6

Not called “commissions,” but the Iowa DOC receives payments from its ICS provider.

7

Commission amounts are for calendar years, not fiscal years.

8

Uses a calendar year, not fiscal; 2012 amount is through November 2012.

9

Commission is $27,000/month + 20%, starting September 2012.

10

Ohio DOC receives a flat/fixed annual commission of $15 million.

11

Commission is a flat rate of $2.30 per call, which equates to a 76.6% commission based on
a flat rate charge of $3.00 per call.

12

$750,000/quarter plus 50% commission if profit is over $1.5 million.

13

FY2012 commission data is incomplete.

14

33-38% on collect calls (varies by distance); $1.00 commission per debit call (all distances).

15

The TN DOC provided updated commission data for FY 2009-2012 on April 12, 2013.

16

FY2012 ended on August 31; commission amount is as of August 5, 2012.

17

FY2012 commission amount is for 11 months.

18

FY2012 commission amount is from January through August 2012.

19

Commission does not apply to direct-dial calls; according to the FBOP, most ICS calls are
direct-dial.