NH DEPARTMENT OF CORRECTIONS
POLICY AND PROCEDURE DIRECTIVE

CHAPTER Resident Programming
STATEMENT NUMBER 7.28

SUBJECT:

EFFECTIVE DATE

04/15/04

REVIEW DATE

11/01/05

SUPERSEDES PPD#

7.28

DATED

11/01/02

INMATE ACCESS TO
TELEPHONE SYSTEM

ISSUING OFFICER:

DIRECTOR'S INITIALS

Mrs. Les Dolecal, Acting Commissioner

REFERENCE NO:

APPENDIX ATTACHED:
YES
NO

See reference section on last page of PPD.

I.

PURPOSE:
To provide a policy for inmates access to public telephones.

II.

APPLICABILITY:
To all inmates and employees.

III.

POLICY:
It is the policy of the NH Department of Corrections to provide for inmate access to public telephones.

IV.

PROCEDURE:
A.
All inmates, except those in disciplinary segregation, serving a disciplinary sanction of loss of
telephone privileges or have temporarily had their telephone privileges suspended by the Warden, may
make outgoing collect telephone calls. Phone calls may be made to anyone on the inmate’s 20-person
telephone list that is willing to accept toll charges. Inmates may make calls that do not conflict with the
Departments programming schedule.
B.
Inmates in Segregation are governed by PPD 7.49.
C.
Inmates are not permitted to access or use departmental telephones. The only exception would be to
place a family crisis phone (as defined in PPD 7.05) under direct supervision of staff. Once a staff
member receives information regarding a family emergency, they may allow the inmate to make a short
phone call upon the approval of the Unit Manager.
D.
The current telephone system is designed and maintained by Public Communications Services.
Inmates are allowed to make collect ONLY calls from the Inmate Telephone System. Three-way calls
are prohibited. Inmates making 3-way calls are in direct violation of the system’s design and usage
purposes.

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REFERENCES:
Standards for the Administration of Correctional Agencies
Second Edition. Standards
2-CO-5D-01
Standards for Adult Correctional Institutions
Fourth Edition. Standards
4-4497
Standards for Adult Community Residential Services
Fourth Edition. Standards
4-ACRS-5A-19
Standards for Adult Probation and Parole Field Services
Third Edition. Standards
Other
COPLAN/pf
ATTACHMENT

PPD 7.28

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Attachment 1

STATE OF NEW HAMPSHIRE
PERSONAL ALLOWED NUMBER REQUEST FORM
This is my request to have the below listed numbers entered into the Inmate Phone System on
my account. I understand that these numbers will be the only numbers I am allowed to call and
that if any of the numbers I have requested are not valid, then I will not be able to place calls to
that number. I also understand that all calls are subject to recording and monitoring at any time,
with the exception of calls to attorneys. All numbers will be verified.
LAST NAME ______________________ FIRST NAME __________________ M.I. _____
DOC # _______________ FACILITY NAME ___________________ UNIT ______________
Add (A)
Delete (D)
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20

Name Of Called Party Relationship

White – Investigations
Yellow – Inmate Copy

PPD 7.28

Area
Code

Telephone
Number