POLICY and PROCEDURES
Commonwealth of Pennsylvania • Department of Corrections

Policy Subject:

Policy Number:

Automated Inmate Telephone System
Date of Issue:
September 5, 2007
I.

Authority:
Signature on File

DC-ADM 818
Effective Date:
September 12,2007

AUTHORITY
The Authority of the Secretary of Corrections to direct the operation of the Department of
Corrections is established by Sections 201, 206, 506, and 901-B of the Administrative Code
of 1929,71 P.S. §§61, 66,186, and 310-1, Act of April 9, 1929, P.L. 177, No. 175, as
amended.

II.

APPLICABILITY
This policy is applicable to all facilities operated under the jurisdiction of, or conducting
business with the Department of Corrections.

III.

POLICY
It is the policy of the Department to grant inmates the privileges of legitimate telephone
communications with individuals in the community, while at the same time protecting
society from harm, including, but not limited to, criminal activity, harassment, threats, and
intimidation using the inmate telephone system. 1

IV.

PROCEDURES
A. Scope of the System
1. The inmate telephones may be used to place calls to telephone numbers in the
North American Calling Plan (all 50 states, Puerto Rico, Canada, the U.S. Virgin
Islands, and other Caribbean Islands). Calls to any of the 50 states may be
made either collect or with the use of pre-paid minutes purchased at the
commissary. Calls to Puerto Rico, Canada, the U.S. Virgin Islands, and other
Caribbean Islands must be made pre-paid. Calls to International numbers that

1

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DC-ADM 818, Automated Inmate Telephone System (AITS)

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are not in the North American Calling Plan (NACP) are permitted, however,
they must be made pre-paid.
2. Depending on the call type, the following dialing instructions shall be
followed:

a. 0 + area code and number for all domestic collect calls;
b. 1 + area code and number for all domestic and NACP debit calls; and

c. 011 + county and city code for all international debit calls.
B. Inmate Access
1. Telephone system call frequency and duration are based on the custody level for a
general population inmate. A custody level 4 inmate is permitted a maximum of
three 15 minute calling blocks of time per week. A custody level 3 inmate is
permitted a maximum of one 15 minute calling block every day. A custody level 3Y.
2, or 1 inmate is authorized two 15 minute calling blocks of telephone time every
day.
2. MUltiple calls per time block are permitted. A facility may limit calling frequency
below the maximum if the number of inmate telephones available do not allow for
sufficient calling blocks of time. and for other operational or security reasons.
3. Calling schedules will be determined by the facility.
4. Placement of inmate telephones will be determined at each facility with provisions
to permit access by the disabled. 2
5. Telephone privileges for inmates in Restricted Housing Units (RHU). Special
Management Units (SMU), and any other specialized housing unit will be governed
by Department policy DC-ADM 801, "Inmate Discipline," DC-ADM 802,
"Administrative Custody Procedures," and 6.5.1, "Administration of Security
level 5 Housing Units."
6. Inmate telephone calls are a privilege, which can be curtailed or rescinded by the
Unit Manager through the informal resolution of a misconduct in accordance with
Department policy DC-ADM 801. Inmate telephone calls may also be curtailed or
rescinded for administrative or disciplinary reasons by the Hearing Examiner or
Facility Manager/designee.
C. Telecommunication Devices for the Hearing Impaired
1. Facilities housing hearing impaired inmates shall provide Telecommunication
Devices for the Deaf (TTYITDDs) to provide communication to or from hearing or
speech-impaired persons. 3

DC·ADM 818, Automated Inmate Telephone System (AITS)

Page 3

2. The Pennsylvania Relay Service allows persons to use TTYmDs to communicate
with hearing impaired and speech-capable persons and vice-versa, through the
assistance of specially trained operators. 4 The toll free number for operator
assistance for placing TTYrrDD calls is 800-855-1155.
3. A remote printer will produce a copy of the conversation for monitoring purposes.
4. A custody level 4 inmate is permitted a maximum of three 30 minute calling blocks
of time per week. A custody level 3 inmate is permitted a maximum of one 30
minute calling block every day. A custody level 3Y, 2, or 1 inmate is authorized two
30 minute calling blocks of telephone time every day.
D. Restrictions
1. A call on the AITS will be initially announced to the called party as originating from a
correctional facility and subject to monitoring and/or recording. Announcements
may be made periodically during telephone conversations. There will be no
reimbursement for the time consumed by these recorded announcements.
2. An inmate is prohibited from initiating calls to the following:
a. an inmate, a former inmate, parolee, probationer, or co-defendant{s) without the
written approval of the Facility Manager/designee;
b. an employee or former employee of the Department unless requested in writing
by the employee/former employee and approved in writing by the Facility
Manager/designee;
c. a jUdge, criminal justice official, prosecutor or court administrator without his/her
prior written approval;
d. a minor unless approved in writing by a parent or legal guardian;
e. a victim of the crime for which the inmate is incarcerated unless requested in
writing by the victim and approved by the Facility Manager/designee;

1. a member of the public who requests in writing to have his/her telephone
number call blocked;
g. all toll-free and emergency numbers (800, 888, 911) with the exception of tollfree numbers for the Pennsylvania Relay Service for TTYrrDD equipment for
the hearing impaired;
h. three-way calling, call forwarding, and calls through a call forwarding service
using a local phone number;

34-4497
44-4497

DC-ADM 818, Automated Inmate Telephone System (AITS)

Page 4

i.

placing a call through a multiple long-distance carrier; and

j.

placing a call to a local, county, state, or federal correctional facility, a
Community Corrections Center (CCC), or to an inmate housed there without the
prior written approval of officials at both facilities.

3. If written approval is granted for any of the calls listed above, the call shall be
monitored. Exceptions shall be made for calls placed to persons listed in

Section D.2.c. above.

4. Use of any office telephone or other telephone not specifically designated for an
inmate is prohibited except as otherwise provided for under this policy.

5. A telephone number that the facility has reason to believe is being used to violate
Department policy or regulations will be call blocked.

6. Use of the same telephone number on multiple Inmate Personal Identification
Number (IPIN) lists is prohibited unless an immediate family relationship can be
established. In the case of multiple IPIN lists containing the same number due
to an immediate family relationship, the Facility Manager/designee must

approve such exceptions in writing.
7. Warning: calls placed to cell phones, or phones of inferior quality may be
automatically terminated due to static, adverse weather conditions, weak signals, or
activation of the call waiting feature. If this occurs, there will be no
reimbursement for the call set-up fee that is incurred when the number is re-dialed.
Likewise, if someone at the called number picks up an extension phone or the call
waiting feature has been activated, the call may be automatically terminated, and
you will not be reimbursed for the call set-up fee that will be incurred when the
number is re-dialed.
E. Procedure for Obtaining Telephone Privileges
1. The inmate will be permitted to place a call on the Automated Inmate Telephone
System (AITS) within 72 hours of initial reception or recommitment as a parole
violator. The inmate will be required to have an IPIN to access the system. The
length of the call will be automatically limited to 15 minutes. Each facility shall
develop procedures to ensure compliance with the time frame requirements.
2. A list of every approved telephone number shall be established during the initial
classification period and recorded on the DC-SA, Inmate Telephone Authorization
Form (Attachment A). A copy of the DC-SA will be kept in the inmate's record. The
Diagnostic and Classification Center (DCC) will develop detailed procedures to be
followed.
3. The inmate must sign the DC-SA verifying that he/she has read, or has had read to
him/her, the provisions of this policy. Failure to sign the form will result in denial of
inmate telephone privileges.

DC-ADM 818, Automated Inmate Telephone System (AITS)

Page 5

4. An individual inmate telephone list is limited to 20 active telephone numbers.
5. An attorney's telephone number is to be listed separately on the DC-SA, and is not
counted against the total of 20. The attorney must be representing the inmate and
the relationship must be verifiable. The attorney telephone number must be
verifiable and will not be subject to recording or monitoring. 5
6. The complete name, relationship, telephone number, and street address of every
person whom the inmate wishes to call must be listed. A P.O. Box may be
considered a valid address. An incomplete form will be returned to the inmate
without action.
7. The inmate may request to add or delete from his/her approved list of telephone
numbers monthly using the DC-SB, Supplementary Authorized Inmate
Telephone Numbers Form (Attachment B). A copy of the DC-SB will be kept in
the inmate's record. Each facility will develop local written procedures detailing
implementation of this process. The inmate must sign the DC-SB, verifying that
he/she has had or has read to him/her the provisions of this policy. Failure to sign
the form will result in denial of inmate telephone privileges.
8. The inmate may place calls when he/she receives a computer listing of the
telephone numbers which have been entered into the AITS under his/her IPIN.
9. The IPIN number issued to the inmate is considered confidential. The loaning,
borrowing, or theft of that number is prohibited and will result with any involved
inmate receiving a misconduct, and loss of telephone privileges.
10. In the event the inmate experiences difficulty in using the AITS after his/her phone
numbers have been entered into the AITS computer, a DC-SC, Telephone System
Discrepancy Form (Attachment C) will be completed to resolve the problem. The
form shall be forwarded to the Telephone System Administrator (SA) for resolution.
Copies of call detail records will not be prOVided.
11. The inmate shall be notified in the event the system experiences any malfunctions
or becomes inoperable.
F. Payment
1. Telephone calls using the AITS must either be collect in accordance with 66 Pa.
C.S. §2907, where the cost of the telephone call must be borne by the called party,
or through pre-paid calls purchased by the inmate.
2. Pre-paid calls may be purchased in the commissary in $15, $25, or $50 amounts,
not to exceed a $100 limit per week.

54-4274,4-4275

DC-ADM 818, Automated Inmate Telephone System (AITS)

Page 6

3. A call placed under exceptional circumstances as stated in Subsection G. below,
must be collect or paid for by the inmate. A regular facility telephone may be used
only when such a call cannot be made on the AITS. Prior to placing a non-collect
call, the inmate must sign a cash slip authori~ing the deduction from his/her account
prior to placing the call. If the inmate is indigent, has no funds currently available
and a collect call is not feasible, the cost shall be charged to the inmate's account
and the debt will be satisfied as funds are deposited to the inmate's account.
4. Pre-Paid Phone Account Refunds
a. When the inmate is scheduled for release, Inmate Accounting personnel at the
facility will contact the onsite phone administrator/designee to terminate the
inmate's pre-paid phone account and determine any remaining balance.
b. Inmate Accounting personnel will include the refund amount for pre-paid phone
accounts with the pay-off figure for the inmate. The inmate's account will be
charged with the total pay-off. Since there is no balance on the account for the
pre-paid refund amount, the account will be immediately credited for the amount
as a code 14 (Miscellaneous Income) to allow it to be closed out.
c. The facility will reimburse the inmate for the remaining balance of his/her prepaid phone account. Reimbursement will be for the full balance of the account.
d. The facility will keep a monthly Pre-Paid Balance Payout Log for reimbursement
by the vendor. A Pre-Paid Balance Payout Reimbursement Report
(Attachment D) will be emailed to the vendor on the last Friday of each month
along with a general invoice listing total monthly payouts of pre-paid phone card
accounts for reimbursement. The report should include the inmate's name,
Department number, date of release, amount of the pre-paid refund (if any), and
the refund date. A minimum of $10.00, per facility, will be in effect for any
reimbursement to occur. If the monthly amount is less than $10.00, per facility,
the amount will roll over to the next month.
e. The vendor will issue a check to each facility for the total amount of pre-paid
phone account refunds (if $10.00 or more).
f.

Accounting entries for QuickBooks to establish a receivable and credit the
control account at the end of the accounting period including the following:
(1) 1175 - Shops Receivable (facility name abbreviation); and
(2) 2000 (14) -Inmate Control Account.

g. The QuickBooks entries upon receipt of the reimbursement check (or wire
transfer) include the following:
(1) 1000 - Checking Account; and
(2) 1175 - Shops Receivable (family name abbreviation).

DC·ADM 818, Automated Inmate Telephone System (AITS)

Page 7

G. Facility Authorized Telephone Calls
1. The Facility Manager/designee may authorize the use of the facility owned
telephone system for the following reasons:
a. serious illness, hospitalization or death of an immediate family member;
b. contact with an attorney regarding an urgent legal matter when the attorney
won't accept a collect call and the inmate has no funds available for a pre.

paid call;6
c. contact with an attorney regarding a legal matter which, because of an
immediate deadline, cannot be handled in person or via correspondence; 7 and
d. an extraordinary or unusual circumstance.
2. The inmate placing the call must establish that an ac.tual emergency exists. The
staff member authorizing the inmate telephone call must verify the emergency
exists prior to placing the call and document the call on a DC·121, Part 3,
Employee Report of Extraordinary Occurrence, and forward the report to the
Security Office and the Facility Manager/designee. In addition, a facility-authorized
call is to be monitored by the staff member providing this privilege. If the inmate
does not agree to have this phone call monitored he/she will not be granted the
privilege of placing a telephone call on the regular telephone system. An attorney
phone call shall not be monitored; however, staff will first verify that the call is
received by the attorney.
3. A call placed under this section will be recorded by the counselor on the inmate's
DC-14, Cumulative Adjustment Record.
4. A Department staff member authorizing an inmate phone call to arrange for a ride
upon the inmate's release on parole does not need to fill out a DC·121, Part 3.
H. Electronic Surveillance
Pursuant to the Wiretapping and Electronic Surveillance Act, 18 Pa.C.S. §5701. et
seq., every inmate telephone call is subject to interception, recording, monitoring, and
disclosure except those placed to or from an attorney representing an inmate, in
accordance with Section H.1.f. below.
1. Generallnformation
a. Inmate notification of the Wiretapping and Electronic Surveillance Act. 18
Pa.C.S. §5704 (13), requirements shall be accomplished through the completion
of the DC·8A, Inmate Telephone Authorization Form which contains a
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74-4274

DC·ADM 818, Automated Inmate Telephone System (AITS)

Page 8

notification clause and through the posting of surveillance notices at every
inmate telephone location and notification to all persons speaking with an
inmate that the call may be recorded and monitored.
b. A sign, in English and Spanish, must be posted at all AITS telephone locations
notifying the user that telephone conversations may be monitored.
c. Telephone monitoring/recording equipment shall be located in a secure climate
controlled area approved by the Facility Manager/designee. If the recording and
monitoring equipment and AITS maintenance function are located in the same
room, a secure barrier must be erected to separate them.
d. No persons shall be permitted to turn off the recording equipment during the
time the AITS is in operation without the authorization of the
Secretary/designee.
e. All AITS telephone lines must be connected to recording and monitoring
equipment.

1. The AITS will be programmed to exclude attorney/client phone calls from the
provisions of this policy.
g. The Department will retain the right to record and monitor all inmate telephone
calls at its Central Office as well as its facilities.
2. Recording/Monitoring
a. The actual recordings must be on a medium that is protected from editing or
other alterations.
b. Access to the equipment and its features must be authorized in writing by either
the Director of the Office of Professional Responsibility (OPR), Chief of Security,
Facility Manager/designee(s). Equipment service personnel must be escorted at
all times by an authorized staff member.
c. A DC-16A, Recording/Monitoring Area Access Log (Attachment E), shall be
maintained in the telephone recording/monitoring area. The following
information shall be entered into the DC-16A each time the telephone
recording/monitoring area is accessed:
(1) date of entry;
(2) time of entry;
(3) reason for visit;
(4) time of exit;
(5) name of person accessing area;

DC-ADM 818, Automated Inmate Telephone System (AITS)

Page 9

(6) agency name;
(7) agency division; and
(8) individual authorizing access.
d. Only Department personnel authorized in writing by the Director of the OPR,
Chief of Security, Facility Manager/designee(s) shall record/monitor an inmate
telephone call or a subsequent copy of a recording of an inmate telephone call.
e. The following information shall be documented by staff in the DC-16B,
Recording/Monitoring Log (Attachment F), when monitoring is performed as
part of an investigation or information is developed through random monitoring:
(1) time and date;
(2) inmate name and number;
(3) housing unit, telephone location, date and time frame (beginning and
ending frame);
(4) type of activity detected;
(5) name of staff making entry;
(6) reason for monitoring; and
(7) significant information detected.
f.

Completed copies shall be sent to the appropriate staff (Facility
Manager/designee, Deputy Superintendent, Major(s), and Intelligence
Captain/Lieutenant) on a need to know basis.

3. DivUlging
a. The contents of a recorded/monitored inmate telephone call shall be divulged
only when necessary to safeguard the orderly operation of the facility, in
response to a court order, or in the prosecution/investigation of any crime.
b. Staff are prohibited from discussing or commenting on the contents of any
recorded/monitored interception except as noted above.
c. Duplication of an AITS recording for dissemination to staff or an outside criminal
justice agency shall be authorized in writing by the Director of OPR, Chief of
Security, Facility Manager/designee(s). Each duplicate shall contain only the
requested conversation(s).

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DC-ADM 818, Automated Inmate Telephone System (AITS)

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d. All requests made to the Department for the purpose of monitoring, recording,
and/or duplicating by an outside criminal justice agency shall be submitted in
writing to the Director of the OPR, Chief of Security, Facility
Manager/designee(s) for authorization. Upon approval, the following additional
information shall be included on the approved request:
(1) requesting agency/staff identification;
(2) reason for the request; and
(3) a listing of each conversation recorded and/or listened to by:
(a) housing unit;
(b) telephone location; and
(c) date and time frame of conversation (beginning and ending frame).
4. Retention/Storage
a. Evidence recordings shall be stored and secured to ensure availability for
SUbsequent actions. Any telephone recording containing information leading to
administrative, investigative, or legal action shall be maintained for a period of
three years, or for the duration of the proceedings, whichever is longer. These
telephone calls shall be saved to a compact disc (CD) from the computer hard
drive.
b. Recorded media shall be protected from all metal detectors and/or magnets of
any form.
c. Completed logbooks shall be maintained and stored within the
recording/monitoring access area. Such logbooks shall be regarded as physical
evidence and shall be maintained in the chain of custody in accordance with
Department policy 6.3.1, "Facility Security."
d. A recording that contains information which may be used as evidence shall be
labeled as "evidence" and identified with the following information:
(1) date;
(2) time frame (beginning and ending);
(3) telephone location;
(4) inmate name and number;
(5) recording facility; and
(6) name of the person designating the recording as evidence.

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DC-ADM 818, Automated Inmate Telephone System (AITS)

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e. Recordings labeled as evidence shall be sealed and stored in an evidence
locker specifically designated for this purpose within the CD storage area.
Access to the evidence CDs shall be restricted to these employees designated
in writing by the Facility Manager/designee.
f.

The AITS log record, generated by the automated system, will be stored with the
recording medium.

5. Reporting Procedures
a. The following information (see list below) shall be submitted on a weekly basis
to the Facility Manager/designee and include a brief summary of each incident
of pertinent information developed from recording and monitoring. A similar
report shall be submitted to the Secretary/designee for all inmate telephone calls
recorded and monitored at Central Office locations. This report shall include, but
not be limited to, the following:
(1 ) drug trafficking;
(2) escape;
(3) extortion;

(4)

Security Threat Group (STG) activity;

(5) planned criminal activity;

(6)

plans for violence and/or disruption;

(7) threats to public safety;

(8)

internal investigation; and

(9) any other topic representing a threat to the safety and security of the facility.
b. The total number of calls randomly monitored must be recorded daily and
summarized monthly. The monthly report shall be forwarded to the facility's
Security Office and, if requested, the Department's Central Office Security
Division.
6. Training Requirements
a. Any Department employee who is also an investigative or law enforcement
officer (has power of arrest regardless of the jurisdiction) must be certified as
required by 18 Pa.C.S. §5724 prior to engaging in any electronic surveillance.
The course of training is established by the Attorney General and the
Pennsylvania State Police (PSP).

DC-ADM 818, Automated Inmate Telephone System (AITS)

Page 12

b. Personnel authorized to monitor telephone calls shall be instructed and trained
in the following areas:
(1) the operation of recording and listening devices;
(2) preservation and collection of evidence;
(3) orientation to applicable state statutes;
(4) confidentiality requirements of the system; and
(5) system security.
I. Transfer of Telephone Privileges
a. When an inmate transfers from one facility to another, and in order to eliminate the
need for completion of a new DC-BA and/or DC-BS upon arrival at the new facility,
the Records Supervisor shall ensure that a copy of the buslvan manifest is provided
to the onsite telephone service administrator/designee the day the inmate arrives.
b. The receiving facilities onsite telephone administrator/designee shall access the
AITS, de-activate the inmates account from his/her former facility and activate the
inmates account at the new facility.
c. Questions regarding the transfer of inmate telephone data should be directed to the
onsite telephone service administrator.
V.

SUSPENSION DURING AN EMERGENCY
In an emergency or extended disruption of normal facility operation, the Secretary, or
designee may suspend any provision or section of this policy, for a specific period.

VI.

RIGHTS UNDER THIS POLICY
This policy does not create rights in any person nor should it be interpreted or applied in
such a manner as to abridge the rights of any individual. This policy should be interpreted
to have sufficient flexibility to be consistent with law and to permit the accomplishment of
the purpose(s) of the policies of the Department of Corrections.

VII. RELEASE OF INFORMATION AND DISSEMINATION OF POLICY
A. Release of Information
This policy document is public information and may be released upon request.

DC-ADM 818, Automated Inmate Telephone System (AITS)

Page 13

B. Distribution of Policy
1. General Distribution
The Department of Corrections' policy and procedure manuals (when applicable)
shall be distributed to the members of the Central Office Executive Staff, all Facility
Managers, and Comm unity Corrections Regional Directors on a routine basis.
Distribution to other individuals and/or agencies is sUbject to the approval of the
Secretary of Corrections or designee.

2. Distribution to Staff
It is the responsibility of those individuals receiving policies and procedures, as
indicated in the "General Distribution" section above, to ensure that each employee
expected or required to perform the necessary procedures/duties is issued a copy of
the policy and procedures.

VIII. SUPERSEDED POLICY AND CROSS REFERENCE
A. Superseded Policy
1. Department Policy
a. DC-ADM 818, Automated Inmate Telephone System, issued March 10, 2005, by
Secretary Jeffrey A. Beard, Ph.D.
b. DC-ADM 818-1, Automated Inmate Telephone System, issued August 31,2005,
by Secretary Jeffrey A. Beard, Ph.D.
c. DC-ADM 818-2, Automated Inmate Telephone System, issued August 28, 2006,
by Secretary Jeffrey A. Beard, Ph.D.
d. DC-ADM 818-3, Automated Inmate Telephone System, issued October 2, 2006,
by Secretary Jeffrey A. Beard, Ph.D.
2. Facility Policy and Procedures
This document supersedes all facility policy and procedures on this sUbject.

B. Cross Reference(s)
1. Administrative Manuals
a. DC-ADM 801, Inmate Discipline
b. DC-ADM 802, Administrative Custody Procedures
c. 6.3.1, Facility Security

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DC-ADM 818, Automated Inmate Telephone System (AITS)

Page 14

d. 6.5.1, Administration of Security Level 5 Housing Units
2. ACA Standards
a. Administration of Correctional Agencies: 2-CO-5D-01
b. Adult Correctional Institutions: 4-4142, 4-4274, 4-4275, 4-4497
c. Adult Community Residential Services: None
d. Adult Correctional Boot Camp Programs: None
e. Correctional Training Academies: None
3. Other
a. Wiretapping and Electronic Surveillance Act, 18 Pa.C.S. §5701, et. Seq.
b. Public Utility Code, 66 Pa.C.S.§2907

DC-ADM 818, Automated Inmate Telephone System (AITS)
Glossary of Terms

Attorney - Any person licensed to practice law in any state or federal court and who represents
an inmate.
Automated Inmate Telephone System (AITS) - A computer based telephone system, which
enables the Department to monitor and control the use of inmate telephones.
Call Block - Placing a restriction on a specific number or series of numbers which prohibits
calling those numbers.
Calling Blocks - A calling block is a 15 minute period of time with which an inmate may make
phone calls. 30 minute calling blocks are permitted for inmates who must use the TTYITDD
equipment.
Called Number Frequency - The ability to place a limit on the number of times an individual
number may be called in any given period.
Call Records - The data storage and retrieval of all calling information.
Compact Disk (CD) - A device used to digitally record a telephone conversation from the hard
drive of the AITS.
Department - The Pennsylvania Department of Corrections.
Electronic Surveillance - The interception, recording, monitoring, and/or divUlging of inmate
telephone calls.
Facility Authorized Telephone Call - Telephone calls placed for inmates by staff on the
facility's regular telephone system.
Facility Manager - The Superintendent of a State Correctional Facility or State Regional
Correctional Facility, Commander of a Motivational Boot Camp, Director of a Community
Corrections Center or Director of the Training Academy.
Immediate Family Member:'" Immediate family members are defined as spouse (includes valid
common law), children, parents, grandparents, brothers, sisters, and guardian, aunt or uncle or
step relatives in the aforementioned categories with whom the inmate has made his/her home.
Such relationships must be verifiable in the inmate's facility records by the counselor.
Inmate Personal Identification Number (IPIN) - The unique set of six digits assigned to
individual inmates, which enables them to access the AITS.
Inmate Telephone Authorization (DC-SA) - A Department form completed by inmates listing
the name, relationship, telephone number and address of individuals with whom the inmate is
requesting to maintain telephonic communications.
Inmate Telephone Authorization Supplement (DC-SB) - A Department from completed by an
inmate requesting changes to his/her approved telephone list.

DC-ADM 818, Automated Inmate Telephone System (AITS)
Glossary of Terms

Investigative or Law Enforcement Officer - Any officer of the United States or of the
Commonwealth of Pennsylvania or political subdivision thereof, who is empowered by law to
conduct investigations of or to make arrests for offences enumerated in the Wiretapping and
Electronic Surveillance Act, 18 Pa.C.S. §5701 et. Seq., and any attorney authorized by law to
prosecute or participate in the prosecution of such offence.
Minor - Any person under 18 years of age.
Multiple Long Distance Carriers - Companies which offer long distance calling requiring a five
digit code for access.
North American Calling Plan - The area includes all 50 states, Canada and parts of the
Caribbean Islands composed of the following with area codes: Bahamas (242), Bermuda (441),
Barbados (246), British Virgin Islands (284), Puerto Rico (787), and the U.S. Virgin Islands
(340).
Pennsylvania Relay Service - The Pennsylvania Relay Service is a telephone service that
allows persons to use TDDs to communicate with hearing and speech-impaired persons and,
vice versa, through the assistance of specially trained operators.
Recording Media - A digital audiotape or other electronic recording medium which stores the
human voice.
Recording/Monitoring (R/M) - The recording/monitoring of inmat~ telephone conversations.
Station-to-Station Calling - Enables the caller to speak to any answering party at the number
you have asked the Operator to dial.
Text Telephone (TTYITTDs) - Telecommunications Devices for the Deaf (TOO) are typewriterlike machines that permit hearing or speech-impaired persons to communicate by typing
messages back and forth over telephone lines.
Three Way Calling - A telephone company service which adds a third party with a different
telephone number to an existing convers.ation.

DC-8A

Inmate Name (firstllast):

(Area Code) Number

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I

Inmate Telephone Services
nmate TI
e epihone A
uth0r iza
t l on Fonn
Inmate #:
Facility:
Date:

Name of Person(s)

I

I

NUMBER(S) REQUESTED
Address (include City, ,State, lip)

I Housing Unit/Cell #:
Date of Birth

I

Inmate IPIN #:

Relation to You

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Attornev:
Attorney:
Any telephone call that you make or receive in any state correctional facility, may be intercepted, recorded, monitored. or divulged. The only
exception is properly placed telephone calls to or from your attorney.
Inmate Signature

(

)

( )

( ) All Approved

( ) All Approved Except:

Remarks:
Approving Signature:

DC-ADM 818, Automated Inmate Telephone System Policy

I Title:

I Date:
Attachment A

DC-BB
SUPPLEMENTARY AUTHORIZED INMATE TELEPHONE NUMBERS
Commonwealth of PennsYlvania - Department of Corrections
Iinmate#:
IPIN#:
I Inmate Name:
1. REMOVAL FROM LIST OF AUTHORIZED INMATE TELEPHONE NUMBERS
Address
TeleDhone#
Relationship
Name

2.

3.

ADDITIONS TO LIST OF AUTHORIZED INMATE TELEPHONE NUMBERS
Telephone # .
Relationship
Name

All Approved:

Address

I Date:
Date of Birth

Date

Date of Birth

Date

All Approved ExceDt:

Any teleph~ne call, which you make or receive In any state correctional facility, may be intercepted. recorded. monitored, or divulged. The only
Inmate Signature
exception is properly placed telephone calls to or from your attorney.
Remarks:

Approving Signature:

DC-ADM 818, Automated Inmate Telephone System Policy

Title:

Date:

Attachment B

DC-8C

Telephone System Discrepancy Form

Inmate Name:

I

Inmate Number:

Inmate Housing Unit/Cell Number:

, AUinform.tion must be cOmPletely filled in. Please· be specific.
Telephone Number Called:

I Inmate Telephone Used:

Time and Date of Call:
State exact nature of problem andlor concern: (Please print)

Please be advised that the following are some reasons that your call may be disconnected:
a. Other party accepts a call waiting tone:
b. Other party trying to make a three-way call;
c. Playing with the buttons, switch hook or receiver during your call;
d. Answering machines;
e. All 800, 888, and 900 numbers; and
f. Any number that does not allow collect calls.

Signature:

DC-ADM 818, Automated Inmate Telephone System Policy

Date:

Attachment C