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Us Dept Homeland Security Seattle Area Contract Detention Facility Attachments1-10

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HSCEDM-09-R-00003

ATTACHMENT 1

SAMPLE PERFORMANCE WORK STATEMENT
DETENTION SERVICES
SEATTLE AREA CONTRACT DETENTION FACILITY

U.S. Department of Homeland Security
Immigration and Customs Enforcement
HSCEDM-09-R-00003

Sample Performance Work Statement
Detention Services
Seattle Area Contract Detention Facility

HSCEDM-09-R-00003

TABLE OF CONTENTS

I.

EXPLANATION OF TERMS/ACRONYMS…………………………………………

II.

PERFORMANCE WORK STATEMENT
A.
B.
C.
D.
E.
F.
G.
H.
I.
J.
K.
L.
M.
N.

III.

Introduction ………………………………………………………………………… Pg 7
General ……………………………………………………………………………… Pg 8
Exclusivity ………………………………………………………………………….. Pg 9
Quality Control ……………………………………………………………………... Pg 9
Quality Assurance Surveillance Plan (QASP)………………………………………. Pg 10
Contractor’s Failure to Perform Required Services…………………………………. Pg 10
Inspection by Regulatory Agencies …………………………………………………. Pg 10
Performance Evaluation Meetings ………………………………………………….. Pg 10
Contractor’s Employee Manual……………………………………………………….. Pg 10
ICE Operations Manual …………………………………………………………….. Pg 11
Facility Staffing Plan and Key Personnel …………………………………………… Pg 11
Employee Standards ……………………………………………………………….. Pg 12
Training Program ……………………………………………………………………. Pg 13
Housing, Health and Medical Care, Transportation, and Stationary Guards………… Pg 13

PERSONNEL
A.
B.
C.
D.
E.
F.
G.
H.
I.
J.
K.
L.
M.
N.

IV.

Pg 1

Minimum Standards of Employee Conduct ………………………………………….. Pg 17
Minimum Personnel Qualification Standards ……………………………………….. Pg 18
Health Requirements for All Detention Officers…………………………………….. Pg 18
Random Drug Testing ……………………………………………………………….. Pg 19
Contraband Program and Inspection ………………………………………………… Pg 19
Removal from Duty …………………………………………………………………. Pg 19
Tour of Duty Restrictions …………………………………………………………… Pg 21
Dual Positions ……………………………………………………………………….. Pg 21
Post Relief …………………………………………………………………………… Pg 21
Personnel Files……………………………………………………………………….. Pg 21
Uniform Requirements ……………………………………………………………… Pg 21
Permits and Licenses ……………………………………………………………….. Pg 22
Encroachment ……………………………………………………………………….. Pg 22
Work Schedules……………………………………………………………………… Pg 22

BACKGROUND AND CLEARANCE PROCEDURES
A.
B.
C.
D.
E.
F.
G.
H.

Security Requirements ………………………………………………………………
Suitability Determination……………………………………………………………
Background Investigations and Required Forms ………………………………….
Continued Eligibility ………………………………………………………………
Employment Eligibility……………………………………………………………..
Security Management ………………………………………………………………
Information Technology Security Clearance ……………………………………….
Information Technology Security Training and Oversight …………………………

(i)

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Pg 24
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Pg 25
Pg 25
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HSCEDM-09-R-00003

V.

TRAINING
A.
B.
C.
D.
E.

VI.

General Training Requirements………………………………………………………
Supervisory Training ………………………………………………………………..
Proficiency Testing…………………………………………………………………..
Certified Instructors ………………………………………………………………..
Training Documentation …………………………………………………………….

REQUIRED SERVICES – ADMINISTRATION AND MANAGEMENT
A. Manage Information System for Collecting, Retrieving, Storing,
and Reporting Detainee Detention …………………………………………………..
B. Manage the Receiving and Discharge of Detainees…………………………………
C. Manage and Account for Detainee Assets (Funds, Property)……………………….
D. Securely Operate the Facility ……………………………………………………….
E. Establish and Maintain a Program for the Prevention of Sexual Abuse/Assault…….
F. Establish and Maintain a Program for Suicide Prevention and Intervention………..
G. Enforce the Detainee Disciplinary Policy …………………………………………..
H. Maintain Detainee Accountability…………………………………………………..
I. Collect and Disseminate Intelligence Information…………………………………..
J. Provide Security Inspection System………………………………………………….
K. Maintain Institutional Emergency Readiness ………………………………………..
L. Manage Computer Equipment and Services in Accordance
with all Operational Security Requirements …………………………………………

VII.

Pg 26
Pg 28
Pg 28
Pg 28
Pg 28

Pg 28
Pg 29
Pg 29
Pg 29
Pg 30
Pg 30
Pg 30
Pg 30
Pg 30
Pg 30
Pg 31
Pg 31

FACILITY SECURITY AND CONTROL
A.
B.
C.
D.
E.
F.
G.
H.
I.
J.
K.
L.
M.
N.
O.
P.
Q.
R.
S.
T.
U.
V.
W.
X.
Y.

Security and Control (General) ……………………………………………………… Pg 31
Unauthorized Access ……………………………………………………………….. Pg 32
Direct Supervision of Detainees ……………………………………………………. Pg 32
Log Books…………………………………………………………………………… Pg 32
Records and Reports ………………………………………………………………. Pg 32
Detainee Counts……………………………………………………………………… Pg 32
Daily Inspections ……………………………………………………………………. Pg 33
Control of Contraband ………………………………………………………………. Pg 33
Keys and Access Control Devices ………………………………………………….. Pg 33
Control of Chemicals ……………………………………………………………….. Pg 33
Post Orders ………………………………………………………………………… Pg 33
Deviation from Prescribed Schedule Assignments ………………………………….. Pg 33
Use of Force Policy ………………………………………………………………….. Pg 33
Use of Restraints Policy ……………………………………………………………… Pg 34
Intelligence Information ……………………………………………………………… Pg 34
Notification and Public Disclosures…………………………………………………. Pg 34
Lost and Found ………………………………………………………………………. Pg 34
Escapes ………………………………………………………………………………. Pg 34
Correspondence and Other Mail ……………………………………………………... Pg 35
Evacuation Plan………………………………………………………………………. Pg 35
Injury, Illness, and Reports ………………………………………………………….. Pg 35
Protection of Employees …………………………………………………………….. Pg 35
Medical Requests ……………………………………………………………………. Pg 35
Emergency Medical Evacuation …………………………………………………….. Pg 35
Sanitation and Hygienic Living Conditions …………………………………………. Pg 36

(ii)

HSCEDM-09-R-00003
VIII.

DETAINEE RIGHTS, RULES, DISCIPLINE, AND PRIVILEGES
A. General ………………………………………………………………………………. Pg 36

IX.

MANAGE A DETAINEE WORK PROGRAM
A. General ………………………………………………………………………………. Pg 36

X.

HEALTH SERVICES
A. Hospitalization of Detainees………………………………………………………….. Pg 36
B. Manage a Detainee Death ……………………………………………………………. Pg 37

XI.

FOOD SERVICES
A. Manage Food Service Program in a Safe and Sanitary Environment ……………… Pg 37

XII.

DETAINEE SERVICES AND PROGRAMS
A.
B.
C.
D.
E.
F.
G.
H.

XIII.

Manage Detainee Clothing, Linens, and Bedding ……………………………………
Manage Multi-Denominational Religious Services Program ………………………..
Provide for a Detainee Recreation Program …………………………………………
Manage and Maintain a Commissary ………………………………………………..
Manage and Maintain a Detainee Telephone System ……………………………….
Provide for the Special Needs of the Female Detainee Population ………………….
Law Library ………………………………………………………………………….
Physical Plant…………………………………………………………………………

Pg 37
Pg 37
Pg 37
Pg 37
Pg 38
Pg 38
Pg 38
Pg 38

PROPERTY ACCOUNTABILITY
A. General ……………………………………………………………………………… Pg 43
B. Facility, Equipment, Materials, Supplies, and Instructions
Furnished by the Government ………………………………………………………. Pg 43

XIV.

FIREARMS / BODY ARMOR
A. Firearms Requirements ……………………………………………………………… Pg 44
B. Body Armor Requirements …………………………………………………………. Pg 45

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HSCEDM-09-R-00003
I.

EXPLANATION OF TERMS/ACRONYMS
1.

ADMINISTRATIVE SEGREGATION: A form of separation from the general population used when the
continued presence of the detainee in the general population would pose a threat to life, property, self, staff, or
other detainees or to the security or orderly running of the facility. This housing status also includes detainees
who require protective custody, those who cannot be placed in the local population because they are en route to
another facility (holdovers), those who are awaiting a hearing before a disciplinary panel, and those requiring
separation for medical reasons.

2.

ADULT LOCAL DETENTION FACILITY (ALDF): A facility which detains persons over the age of 18.

3.

ALIEN: Any person who is not a citizen or national of the United States.

4.

AMERICAN CORRECTIONAL ASSOCIATION (ACA): The American Correctional Association is the
oldest and largest international correctional association in the world. ACA serves all disciplines within the
corrections profession and is dedicated to excellence in every aspect of the field.

5.

BED-DAY: The total billable cost to the Government to maintain and house one detainee for one day. Bedday means a detainee that occupies a bed in a housing unit or a detainee in custody for at least 4 hours in either
a holding cell or staging area (not both). If the detainee is moved from the holding cell or staging area into a
housing unit the same day, only one bed day charge is allowable. Bed day means day in not day out, and all
days in between. The contractor may charge for day of arrival, but not day of departure.

6.

BED-DAY RATE: The rate charged for each individual detainee per day. Bed-day rate is an all-inclusive
burdened rate to include all costs inclusive of direct costs, indirect costs, overhead and profit necessary to
provide the detention and food service requirements described in the PWS.

7.

BOOKING: It is a procedure for the admission of an ICE detainee, which includes searching, fingerprinting,
photographing, medical screening, and collecting personal history data. Booking also includes the inventory
and storage of the individual’s accompanying personal property.

8.

BUREAU OF PRISONS (BOP): The U.S. Federal Bureau of Prisons protects society by confining offenders in
the controlled environments of prisons and community-based facilities that are safe, humane, cost-efficient,
and appropriately secure, and that provide work and other self-improvement opportunities to assist offenders in
becoming law-abiding citizens.

9.

CLASSIFICATION: A process for determining the needs and requirements of aliens for whom detention has
been ordered and for assigning them to housing units and programs according to their needs, security risk level,
and existing resources of the facility.

10. CONTRABAND: Items that pose a threat to the security of people or property. A contraband item fits into
either the category of hard or soft contraband as defined below:
a. Hard Contraband: Any item that is inherently dangerous as a weapon or tool of violence, e.g., a knife,
explosives, a “zipgun,” brass knuckles. Because hard contraband presents an immediate physical threat in
or to the facility, a detainee found in possession of hard contraband could face disciplinary action or
criminal prosecution.
b. Soft Contraband: Any item that presents a nuisance, which does not pose a direct and immediate threat to
an individual’s safety. None-the-less, soft contraband has the potential to create dangerous or unsanitary
conditions in the facility, such as excess papers that create a fire hazard, food items that are spoiled or
retained beyond the point of safe consumption, etc.
11. CONTRACTING OFFICER (CO): An employee of the Government responsible for the complete conduct and
integrity of the contracting process, including administration after award. The only individual authorized to
issue changes to this contract.
12. CONTRACTING OFFICER’S TECHNICAL REPRESENTATIVE (COTR): An employee of the
Government responsible for monitoring all technical aspects and assisting in administering the contract.
13. CONTRACTOR: The entity, which provides the services, described in this Performance Work Statement.
14. CONTRACTOR EMPLOYEE: An employee of a private Contractor hired to perform a variety of detailed
services under this contract.
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HSCEDM-09-R-00003
15. CONTROL ROOM: Integrates all internal and external security communications networks within a secure
room. Activities conducted within the control room have a critical impact on the institution’s orderly and
secure operation.
16. CREDENTIALS: Document providing primary source verification including education, training, licensure,
experience, board certification, and expertise of an employee.
17. DEPARTMENT OF HOMELAND SECURITY (DHS): A department of the United States Government,
which includes U.S. Immigration and Customs Enforcement (ICE).
18. DEPARTMENT OF JUSTICE (DOJ): A department of the United States Government, which includes the
Executive Office of Immigration Review (EOIR), the Federal Bureau of Investigation (FBI), the Federal
Bureau of Prisons (BOP), and the U.S. Marshals Service (USMS).
19. DESIGNATED SERVICE OFFICIAL: An employee of U.S. Immigration and Customs Enforcement
designated in writing by ICE Officer-In-Charge (OIC) to represent ICE on matters pertaining to the operation
of the facility.
20. DETAINEE: Any person confined under the auspices and the authority of any Federal agency. Many of those
being detained may have substantial and varied criminal histories.
21. DETAINEE RECORDS: Information concerning the individual’s personal, criminal and medical history,
behavior, and activities while in custody, including, but not limited to:
1.
2.
3.
4.
5.
6.

Detainee, Personal Property
Receipts, Visitors List, Photographs
Fingerprints, Disciplinary Infractions
Actions Taken, Grievance Reports, Medical
Records, Work Assignments, Program Participation
Miscellaneous Correspondence, etc.

22. DETENTION AND REMOVAL OPERATIONS (DRO): A division within ICE, whose mission is the
planning, management, and direction of broad programs relating to the supervision, detention, and deportation
of detainees who are in the United States illegally.
23. DETENTION OFFICERS: Contractor’s uniformed staff members responsible for the security, care,
transportation, and supervision of detainees during all phases of activity in a detention facility. The officer is
also responsible for the safety and security of the facility.
24. DETENTION STANDARDS COMPLIANCE UNIT (DSCU): The purpose of the DSCU is to develop and
prescribe policies, standards, and procedures for ICE detention operations and to ensure detention facilities are
operated in a safe, secure, and humane condition for both detainees and staff.
25. DIRECT SUPERVISION: A method of detainee management that ensures continuing direct contact between
detainees and staff by posting an officer(s) inside each housing unit. Officers in general housing units are not
separated from detainees by a physical barrier. Officers provide frequent, non-scheduled observation of and
personal interaction with detainees.
26. DIRECTIVE: A document issued by the U.S. Government and signed by the President, Departmental
Secretary, or an Assistant Secretary that establishes policy, delegate authority, and/or assigns responsibilities.
27. DISCIPLINARY SEGREGATION: A unit housing detainees who commit serious rule violations.
28. DIVISION OF IMMIGRATION HEALTH SERVICES (DIHS): A unit within the U.S. Public Health Service
dedicated to providing medical services for ICE facilities.
29. ENTRY ON DUTY (EOD): The first day the employee begins performance at a designated duty station on
this contract.
30. ENVIRONMENTAL ANALYSIS AND EVALUATION (EAE): This document initiates the analysis and
evaluation of environmental effects of proposed actions, and contemplates alternative proposals. This
document is the basis for deciding whether or not an Environmental Assessment is required.

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HSCEDM-09-R-00003
31. ENVIRONMENTAL ASSESSMENT (EA): Specific document summarizing the results of thorough analyses
of environmental impacts caused by proposed actions. This document is the basis for deciding whether or not
an Environmental Impact Statement is required.
32. ENVIRONMENTAL IMPACT STATEMENT (EIS): Comprehensive document provides full and fair
discussion of significant environmental impacts caused by the proposed action(s). It also states the reasonable
alternatives, which would avoid or minimize the adverse impact(s) or enhance the quality of the human
environment.
33. EMERGENCY: Any significant disruption of normal facility procedure, policy, or activity caused by riot,
strike, escape, fire, medical exigency, natural disaster, or other serious incident.
34. EMERGENCY CARE: Care for an acute illness or unexpected serious health care need that cannot be
deferred until the next scheduled sick call.
35. EXECUTIVE OFFICE OF IMMIGRATION REVIEW (EOIR): An agency of DOJ.
36. FACILITY: The physical plant and grounds in which the Contractor’s services are operated.
37. FACILITY ADMINISTRATOR: The official, regardless of local title (e.g., jail administrator, Facility
Director, superintendent), who has the ultimate responsibility for managing and operating the contract
detention facility. The qualifications for the holder of this office shall be consistent with ACA standards.
38. FIRST AID: Health care for a condition that requires immediate assistance from an individual trained in first
aid care and the use of the facility’s first aid kits.
39. FLIGHT OPERATIONS UNIT (FOU): The FOU, located in Kansas City, MO, is the principal mass air
transportation and deportation coordinating entity within DRO. It manages government and contract flights to
the southern tier of the United States, Caribbean, and northern South America and orchestrates DRO flight
standardization and safety. It works in coordination with JPATS (see definition below).
40. GOVERNMENT: Refers to the United States Government.
41. GRIEVANCE: A written complaint filed by a detainee with the facility administrator concerning personal
health/welfare or the operations and services of the facility.
42. HEALTH AUTHORITY: The physician, health administrator, or agency on-site that is responsible for health
care services pursuant to a written agreement, contract, or job description.
43. HEALTH CARE: The action taken, preventive and therapeutic. To provide for the physical and mental well
being of the detainee population. Health care may include medical services, dental services, mental health
services, nursing, personal hygiene, dietary services, and environmental conditions at the facility.
44. HEALTH CARE PERSONNEL: Duly licensed individuals whose primary duties are to provide health
services to detainees in keeping with their respective levels of health care training or experience.
45. HEALTH UNIT (HU): The physical area in the facility and organizational unit set-aside for routine health
care and sick call. The HU is the designated part of the facility for the delivery of care to detainees on an
ambulatory or observation basis.
46. IMMIGRATION AND CUSTOMS ENFORCEMENT (ICE): A law enforcement agency within the U.S.
Department of Homeland Security.
47. IMMEDIATE RELATIVES: Spouses, children (including stepchildren and adopted children) and their
spouses, parents (including stepparents), brothers and sisters (including stepbrothers and sisters and halfbrothers and sisters) and their spouses.
48. INCIDENT REPORT: A written document reporting an event, such as minor disturbances, officer
misconduct, any detainee rule infraction, etc.
49. JUSTICE PRISONER AND ALIEN TRANSPORTATION SYSTEM (JPATS): DOJ’s prisoner transportation
system operated by the U.S. Marshal Service (USMS), sometimes referred as to as the “airlift.” It works in
coordination with FOU (see definition above).

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HSCEDM-09-R-00003
50. JUVENILE DETAINEE: Any detainee under the age of eighteen (18) years unless the juvenile has been
determined to be emancipated in an appropriate state judicial proceeding, or is an individual who has been
incarcerated due to a conviction for a criminal offense as an adult.
51. LIFE SAFETY CODE: A manual published by The National Fire Protection Association specifying minimum
standards for fire safety necessary in the public interest.
52. LOG BOOK: The official record of post operations and inspections.
53. MAN-HOUR: Man-hour means productive hours when the required services are performed. Only productive
hours can be billed and invoiced.
54. MEDICAL RECORDS: Separate records of medical examinations and diagnosis maintained by the
responsible physician or nurse. The following information from these records shall be transferred to the
detainee record: date and time of all medical examinations; and, copies of standing or direct medical orders
from the physician to the facility staff.
55. MEDICAL SCREENING: A system of structured observation and/or initial health assessment to identify
newly-arrived detainees who could pose a health or safety threat to themselves or others.
56. MILEAGE RATE: a fully burdened rate inclusive of the mileage rate in accordance with General Service
Administration Federal Travel Regulation, vehicle equipment, maintenance, and fuel costs
57. NON-CONTACT VISITATION: Visitation that restricts detainees from having physical contact with visitors
using physical barriers such as screens and/or glass. Voice communications between the parties are typically
accomplished with telephones or speakers.
58. NON-DEADLY FORCE: The force a person uses with the purpose of not causing or which would not create a
substantial risk of causing death or serious bodily harm.
59. NOTICE TO PROCEED (NTP): Written notification from the Government to the Contractor stating the date
that the Contractor may begin work, subject to the conditions of the contract.
60. OFFICE OF PROFESSIONAL RESPONSIBILITY, PERSONNEL SECURITY UNIT (OPR-PSU): The ICE
office, which implements a component-wide personnel security program.
61. ON CALL/REMOTE CUSTODY OFFICER POST: These posts shall be operated on demand by the COTR
and shall include, but is not limited to, escorting and custody of detainees for hearings, ICE interviews, medical
watches, and any other location requested by the COTR.
62. PAT DOWN SEARCH: A quick patting of the detainee’s outer clothing to determine the presence of
contraband.
63. PERFORMANCE WORK STATEMENT (PWS): That portion of the contract, which describes the services to
be performed under the contract.
64. POLICY: A definite written course or method of action, which guides and determines present and future
decisions and actions.
65. POST ORDERS: Written orders that specify the duties of each position, hour-by-hour, and the procedures the
post officer will follow in carrying out those duties.
66. PREVENTIVE MAINTENANCE: A system designed to enhance the longevity and/or usefulness of buildings
and equipment in accordance with a planned schedule.
67. PROCEDURE: The detailed and sequential actions that must be executed to ensure that a policy is
implemented. It is the method of performing an operation or a manner of proceeding on a course of action. It
differs from a policy in that it directs action required to perform a specific task within the guidelines of that
policy.
68. PRODUCTIVE HOURS: These are hours when the required services are performed and can be billed.
69. PROJECT MANAGER: Contractor employee responsible for on-site supervision of all Contractor employees,
with the authority to act on behalf of the Contractor. The Project Manager cannot simultaneously serve in the
role of manager and Detention Officer or Supervisory Detention Officer.
70. PROPERTY: Refers to personal property belonging to a detainee.
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HSCEDM-09-R-00003
71. PROPOSAL: The written plan submitted by the Contractor for consideration by ICE in response to the
Request for Proposal (RFP).
72. PUBLIC HEALTH SERVICE (PHS): An agency of the United States Department of Health and Human
Services.
73. QUALIFIED HEALTH PROFESSIONAL: Physicians, dentists, and other professional and technical workers
who by state law engage in activities that support, complement or supplement the functions of physicians
and/or dentists who are licensed, registered, or certified, as appropriate to their qualifications, to practice.
74. QUALITY ASSURANCE: The actions taken by the Government to assure requirements of the Performance
Work Statement (PWS) are met.
75. QUALITY ASSURANCE SURVEILLENCE PLAN (QASP): A Government-produced document that is
based on the premise that the Contractor, and not the Government, is responsible for the day-to-day operation
of the facility and all the management and quality control actions required to meet the terms of the contract and
is based on the American Correctional Association (ACA), Standards for Adult Local Detention Facilities
(ALDF) and ICE Performance Based National Detention Standards (PBNDS). The role of the Government in
quality assurance is to ensure performance standards are achieved and maintained. The QASP validates that
the Contractor is complying with DRO-mandated quality standards in operating, maintaining, and repairing
detention facilities.
76. QUALITY CONTROL (QC): The Contractor’s inspection system, which covers all the services to be
performed under the contract. The actions that a Contractor takes to control the production of services so that
they meet the requirements stated in the contract.
77. QUALITY CONTROL PLAN (QCP): A Contractor-produced document that addresses critical operational
performance standards for services provided.
78. RESPONSIBLE PHYSICIAN: A person licensed to practice medicine with whom the facility enters into a
contractual agreement to plan for and provide health care services to the detainee population of the facility.
79. RESTRAINT EQUIPMENT: This includes but is not limited to: handcuffs, belly chains, leg irons, straight
jackets, flexi cuffs, soft (leather) cuffs, and leg weights.
80. SAFETY EQUIPMENT: This includes but is not limited to fire fighting equipment, i.e., chemical
extinguisher, hoses, nozzles, water supplies, alarm systems, portable breathing devices, gas masks, fans, first
aid kits, stretchers, and emergency alarms.
81. SALLYPORT: An enclosure situated either in the perimeter wall or fence to the facility or within the interior
of the facility, containing gates or doors at both ends, only one of which opens at a time. This method of entry
and exit helps to ensure that there shall be no breach in the perimeter or interior security of the facility.
82. SECURITY DEVICES: Locks, gates, doors, bars, fences, screens, hardened ceilings, floors, walls and barriers
used to confine and control detainees. In addition, electronic monitoring equipment, security alarm systems,
security light units, auxiliary power supply, and other equipment used to maintain facility security.
83. SECURITY PERIMETER: The outer portions of a facility, which actually provide for secure confinement of
detainees.
84. SECURITY RISK – HIGH, MEDIUM, LOW
High Risk Level – (Level 3) Detainees exhibit behavioral problems, or manifest a pattern of such behavior, or
have a history of violent and/or criminal activity.
Medium Risk Level – (Level 2) Detainees exhibit minor behavioral problems or have a history of nonviolent
criminal behavior.
Low Risk Level – (Level 1) Detainees exhibit no behavioral problems and have no history of violent criminal
behavior
85. SENSITIVE INFORMATION: Any information which could affect the national interest, law enforcement
activities, the conduct of federal programs, or the privacy to which individuals are entitled under Title 5, U.S.
Code, Section 552a. All Detainee records are considered sensitive information.

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86. SIGNIFICANT EVENT NOTIFICATION REPORT (SEN): A written document reporting a special event
(e.g., the use of force, use of chemical agents, discharge of firearms).
87. SPECIAL MANAGEMENT UNIT (SMU): A housing unit for detainees in administrative or disciplinary
segregation.
88. STANDING MEDICAL ORDERS: Written orders, by a physician, to medical personnel for the definitive
treatment of identified minor, self-limiting conditions and for on-site treatment of emergency conditions.
89. PERFORMANCE WORK STATEMENT (PWS): That portion of the contract, which describes the services to
be performed under the contract.
90. STRIP SEARCH: An examination of a detainee’s naked body for weapons, contraband, and physical
abnormalities. This also includes a thorough search of all of the individual’s clothing while not being worn.
91. SUITABILITY CHECK: Security clearance process for Contractor and all Contractor Employees to determine
favorable suitability to work on a Government contract.
92. TOUR OF DUTY: No more than 12 hours in any 24-hour period with a minimum of eight hours off between
shifts, except as directed by state or local law.
93. TRAINING: An organized, planned, and evaluated activity designed to achieve specific learning objectives.
Training may occur on site, at an academy of training center, at an institution of higher learning, through
contract service, at professional meetings or through closely supervised on-the-job training. Meetings of
professional associations are considered training when there is clear evidence of the above elements. All
trainers must be certified and certification shall by approved by the COTR or ICE-designee.
94. TRANSPORTATION COSTS: All materials, equipment and labor necessary to respond to requests by
designated officials for secure movement of detainees from place to place necessary for processing, hearings,
interviews, etc.
95. TRANSPORTATION SERVICE COST: An all-inclusive or burdened rate. Cost includes but is not limited to
labor, equipment, material, supplies, and other related costs necessary to respond to requests by designated
officials for movement of detainees from place to place necessary for processing, court hearings, interviews,
doctor’s appointments, JPATs/airports, and transporting in-between detention facilities (counties, state and
federal).
96. TRAVEL COST: Cost inclusive of lodging and meals and incidental expenses (MI&E) for Transportation
Officers exceeding the standard working hours. Cost is based on actual charges per occurrence, not to exceed
the allowable Federal Travel Regulation rates/costs in effect on the dates of travel.
97. WEAPONS: This includes but is not limited to firearms, ammunition, knives, slappers, billy clubs, electronic
defense modules, chemical weapons (mace), and nightsticks.

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HSCEDM-09-R-00003
II. PERFORMANCE WORK STATEMENT
A. Introduction
This Performance Work Statement (PWS) sets forth the contract performance requirements for the management
and operation of a Contractor-owned/Contractor-operated detention facility for federal detainees. The Department
of Homeland Security (DHS) component, U.S. Immigration and Customs Enforcement (ICE), will award a contract
of such to house detainees on a 24 hour per day, seven day per week, 365 day per year basis.
The Contractor shall furnish all personnel, management, equipment, supplies, and services necessary for
performance of all aspects of the contract. Unless explicitly stated otherwise, the Contractor is responsible for all
costs associated with and incurred as part of providing the services outlined in this contract.
The Contractor shall furnish one facility that will accommodate 1,575 adult detainees. Five percent of the 1,500
beds (75 beds) shall be in a special housing unit (segregation). Existing and/or new construction will be considered
for this requirement. It should be noted that the five percent special housing unit is in addition to the 1,500 bed
rated capacity required.
At time of contract award, the Contractor shall begin performance for operational capacity of 1,000 beds. Within
six months of contract award, the Contractor must be able to begin performance for full operational capacity (1,575
beds) and shall notify the CO that the facility is ready to begin accepting detainees. This may occur earlier at the
request of the Contractor, but only if ICE determines the Contractor is capable of accepting detainees.
If an existing facility without expansion is utilized and accepted, the Contractor, within 90 days of contract award,
must be able to begin performance for full operational capacity and shall notify the CO that the facility is ready to
begin accepting detainees. This may occur earlier at the request of the Contractor, but only if ICE determines the
Contractor is capable of accepting detainees.
In either instance, the CO will issue a Notice to Proceed before the facility begins to accept detainees.
The facility shall be located within 30 driving miles of Seattle Tacoma (SeaTac) International Airport in the state of
Washington. The facility shall be located within appropriate proximity and access to emergency services (medical,
fire protection, law enforcement, etc.).
The Contractor shall ensure that the facility operates in a manner consistent with the mission of the Department of
Homeland Security (DHS) and ICE Detention and Removal Operations (DRO). ICE Detention and Removal
Operations promotes safety and national security by ensuring the departure from the United States of all removable
illegal residents through the fair and effective enforcement of the nation’s immigration laws. While in custody,
ICE must ensure that such individuals are housed in a safe, secure, and humane environment and their statutory and
constitutional rights are safeguarded.
In housing detainees, the Contractor is required to perform in accordance with the ICE Performance Based National
Detention Standards (PBNDS), American Correctional Association (ACA), Standards for Adult Local Detention
Facilities (ALDF), and Standards Supplement, Standards for Health Services in Jails, National Commission on
Correctional Health Care (NCCHC), and state and local laws on firearms for all locations. Some ACA standards
are augmented by ICE policy and/or procedure. In cases where other standards conflict with DHS/ICE Policy or
Standards, DHS/ICE Policy and Standards prevail. ICE inspectors or Government-contracted staff will conduct
periodic and unscheduled inspections of the facilities to assure compliance of the aforementioned standards. In
addition, the Contractor shall provide full and complete cooperation for any request or investigation conducted by
the Government.
It is essential that the Contractor be fully prepared to accept responsibility for performing the requirements of the
contract, thus ensuring the safety and security of the community. Therefore, ICE may perform required
assessments to ensure contract compliance prior to issuance of the Notice to Proceed (NTP).
If ICE determines that the Contractor is capable of accepting detainees, the NTP will be issued by the Contracting
Officer. The Contractor shall be prepared to begin performance for full operational capacity and accept detainees
immediately upon issuance of the NTP.
Detainees are classified as High (Level 3), Medium (Level 2), or Low Risk (Level 1). The male population shall
consist of all three levels; however the female population shall consist of only Medium (Level 2) and Low (Level
1). Upon discovery that a detainee may be a juvenile, the Contractor shall immediately notify the COTR or ICEdesignee and follow the instructions of the COTR or ICE-designee.
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The Contractor shall be responsible for detainee record keeping services and personal property in accordance with
Section VI of the PWS. The Contractor shall create and update the records and the Government will store the
records. All records will remain the property of the U.S. Government.
Unless otherwise specified, all plans, policies, and procedures, including those identified in the ACA standards,
shall be developed by the Contractor and submitted in writing to the CO for review and concurrence prior to
issuance of the NTP. Once written concurrence has been granted by the CO, these plans, policies, and procedures
shall not be modified without the prior written approval of the CO. The Contractor does not have a right of refusal
and shall take all referrals from ICE. Further, the Contractor shall not add any non-ICE detainee population to the
facility from any other entity without the expressed prior written approval of the CO.
B. General
The Contractor shall abide by all laws, rules, and regulations applicable to operations and the business entity. The
contractor shall pay particular attention to the following rules, duties, and powers listed on Statement of Objective
(SOO) C.9.
All services must comply with the Performance Work Statement (PWS) and all applicable federal, state, and local
laws and standards. Should a conflict exist between any of these standards, the most stringent shall apply. If the
Contractor is unable to determine which standard is more stringent, the Contracting Officer (CO) shall determine
the appropriate standard.
The COTR does not have the authority to modify the stated terms of the contract, or approve any action that would
result in additional charges to the Government. The CO will make all modifications in writing.
The Government reserves its rights to conduct announced and unannounced inspections of any part of the facility at
any time and by any method to assess contract performance.
The Contractor shall have 18 months from commencement of this contract to become ACA accredited. The
Contractor shall, within nine months from the date of NTP, formally apply for accreditation to the ACA. The
Contractor shall furnish written proof of such application to the COTR within five days of the application. The
Contractor shall maintain continual compliance with applicable ACA standards and supplements during the
performance of the contract, unless otherwise specified by the CO. Once full accreditation has been obtained, the
Contractor shall maintain this accreditation throughout the life of the contract, inclusive of any option periods
exercised.
This PWS contains numerous references which direct the Contractor to notify, contact, or provide the CO with
information or data. Post-award, the CO may formally designate other Government individuals to assume those
responsibilities.
The Contractor is responsible for a Quality Control Plan (QCP), which ensures all requirements of this PWS are
achieved. The specific requirements for the QCP are further detailed within this PWS.
All records related to contract performance shall be retained in a retrievable format for three years. Except as
otherwise expressly provided in this PWS, the Contractor shall, upon completion or termination of the resulting
contract, transmit to the Government any records related to performance of the contract, in a format acceptable to
the CO and COTR.
The Contractor shall comply with all statutes, regulations, and guidelines from the National Archives and Records
Administration. Records and information management functions are required and mandated by the following laws
and regulations: Chapters 21, 29, 31, and 33 of Title 44, United States Code; 36 CFR 12; 41 CFR 201 subchapters
A and B; OMB Circular A-130; and DOJ Order 2710.8A, Removal and Maintenance of Documents. Criminal
penalties for unlawfully destroying, damaging, removing, or improperly handling or releasing federal records are
addressed in Chapters 37 and 101 of Title 18, United States Code.
The Contractor shall protect, defend, indemnify, save, and hold harmless the United States Government and its
employees or agents, from and against any and all claims, demands, expenses, causes of action, judgments and
liability arising out of, or in connection with, any negligent acts or omissions of the Contractor, its agents, subcontractors, employees, assignees, or anyone for whom the Contractor may be responsible. The Contractor shall
also be liable for any and all costs, expenses and attorneys fees incurred as a result of any such claim, demand,
cause of action, judgment or liability, including those costs, expenses, and attorneys’ fees incurred by the United

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States Government and its employees or agents. The Contractor’s liability shall not be limited by any provision or
limits of insurance set forth in the resulting contract.
In awarding the contract, the Government does not assume any liability to third parties, nor will the Government
reimburse the Contractor for its liabilities to third parties, with respect to loss due to death, bodily injury, or damage
to property resulting in any way from the performance of the contract or any subcontract under this contract.
The Contractor shall be responsible for all litigation, including the cost of litigation, brought against it, its
employees or agents for alleged acts or omissions. The CO shall be notified in writing of all litigation pertaining to
this contract and provided copies of any pleadings filed or said litigation within five working days of the filing.
The Contractor shall cooperate with Government legal staff and/or the United States Attorney regarding any
requests pertaining to federal or Contractor litigation.
Policy and procedures shall be developed which ensure a positive relationship is maintained with all levels of the
federal judiciary. The Contractor’s procedures shall ensure a tracking system is established which mandates that all
judicial inquiries and program recommendations are responded to in a timely and accurate manner. All judicial
inquiries and Contractor responses, specifically related to a detainee, shall be made part of the detainee’s file.
The Contractor shall notify the COTR when a member of the United States Congress or any media outlet requests
information or makes a request to visit the facility, per the ICE PBNDS on News Media Interviews and Tours. The
Contractor shall coordinate all public information related issues with the CO. All press statements and releases
shall be cleared, in advance, with the ICE Office of Public Affairs, which can be reached through the Internet
website: http://www.ice.gov/about/news/contact.htm.
The Contractor shall ensure employees agree to use appropriate disclaimers clearly stating the employees’ opinions
do not necessarily reflect the position of the United States Government in any public presentations they make or
articles they write that relate to any aspect of contract performance or the facility operations.
C. Exclusivity
The Contractor agrees that the facility is to be for the exclusive use of ICE and its detainee population. No other
agency will be allowed to use the facility to house its detainees, prisoners, or inmates without prior approval of the
COTR or ICE-designated employee. If given approval, a separate bed day rate shall be negotiated with the other
agency and ICE shall not be responsible for payment related to beds used by another agency. The other agency will
be separately invoiced for the beds it uses. The duration of the use of beds will be determined on a case by case
basis.
D. Quality Control
The Contractor is responsible for management and quality control actions necessary to meet the quality standards
set forth in the contract. The Contractor shall provide a Quality Control Plan (QCP) to the CO for concurrence not
later than the post award conference (or as directed by the CO). The CO will notify the Contractor of concurrence
or required modifications to the plan before the contract start date. The Contractor must make appropriate
modifications and obtain concurrence of the plan by the CO before the contract start date. A Notice to Proceed will
be issued upon CO concurrence of the QCP, so long as it does not violate any applicable FAR regulation.
The Contractor shall provide an overall Quality Control Plan (QCP) that addresses critical operational performance
standards for the services required under this contract. The QCP shall ensure that services will be maintained at a
uniform and acceptable level. At a minimum, the Contractor shall review and update the QCP policies and
procedures on an annual basis. The Contractor shall audit facility operations monthly for compliance with the
QCP. The Contractor shall notify the Government 48 hours in advance of the audit to ensure the COTR is available
to participate. The Contractor’s QCP shall identify deficiencies, appropriate corrective action(s), and timely
implementation plan(s) to the COTR.
If the Contractor proposes changes in the QCP after contract award, the Contractor shall submit them to the COTR
for review. If the COTR concurs with the changes, the COTR shall submit the changes to the CO. The CO may
modify the contract to include these changes.

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E. Quality Assurance Surveillance Plan (QASP)
ICE developed a Quality Assurance Surveillance Plan (QASP) pursuant to the requirements of the sample PWS. It
presents the financial values and mechanisms for applying adjustments to the Contractor’s invoices as dictated by
work performance measured to the desired level of accomplishment.
1.

2.

The purpose of the QASP is to:
a. Define the roles and responsibilities of participating Government officials.
b.

Define the types of work to be performed.

c.

Describe the evaluation methods that will be employed by the Government in assessing the Contractor’s
performance.

d.

Describe the process of performance documentation.

Roles and Responsibilities of Participating Government Officials
a. The COTR(s) will be responsible for monitoring, assessing, recording, and reporting on the technical
performance of the Contractor on a day-to-day basis. The COTR(s) will have primary responsibility for
completing “Quality Assurance Surveillance Forms” to document their inspection and evaluation of the
Contractor’s work performance.
b. The Contracting Officer (CO) or designee has overall responsibility for evaluating the Contractor’s
performance in areas of contract compliance, contract administration, and cost and property control. The
CO shall review the COTR’s evaluation of the Contractor’s performance and invoices. If applicable,
deductions will be assessed in accordance with the evaluation of the Contractor’s performance, e.g.,
monetary adjustments for inadequate performance.

F. Contractor’s Failure to Perform Required Services
The rights of the Government and remedies described in this section are in addition to all other rights and remedies
set forth in the contract. Specifically, the Government reserves its rights under the Inspection of Services and
Termination clauses. Any reductions in the Contractor’s invoice shall reflect the contract’s reduced value resulting
from the Contractor’s failure to perform required services. The Contractor shall not be relieved of full performance
of the services hereunder and may be terminated for default based upon inadequate performance of services, even if
a reduction was previously taken for any inadequate performance.
G. Inspection by Regulatory Agencies
Work described in the contract is subject to inspection by other Government agencies. The Contractor shall
participate in responding to all requests for information and inspection or review findings by regulatory agencies.
H. Performance Evaluation Meetings
The Contractor’s representatives shall meet with the COTR(s) on a weekly basis or as deemed necessary by either
party. These meetings will provide a management level review and assessment of Contractor performance, and a
discussion and resolution of problems.
I.

Contractor’s Employee Manual
The Contractor shall provide employee rules, which, at a minimum, addresses the following:
1. Organization
2.

Recruiting procedures

3.

Opportunities for Equal Employment

4.

Qualifying for jobs, job descriptions, responsibilities, salaries, and fringe benefits

5.

Screening employees for illegal drug use

6.

Holidays, leave, and work hours

7.

Personnel records, employee evaluations, promotion, and retirement

8.

Training

9.

Standards of conduct, disciplinary procedures, and grievance procedures
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10. Resignation and termination
11. Employee-management relations
12. Security, safety, health, welfare, and injury incidents
The Contractor shall provide a copy of the rules to the Contractor’s employees at the facility. Upon request by the
COTR, the Contractor shall document to the Government that all employees have reviewed a copy of the manual.
J.

ICE Operations Manual
The Contractor shall maintain Appendix 26-1, Detention Operations Manual, M-482-Detention Standards that
contains ICE written policy, plans, and procedures. The Contractor shall make the manual available to all
employees. Every employee shall certify in writing that he or she has read, fully understands, and agrees to comply
with the procedures outlined in the manual. The Contractor shall maintain these certifications and furnish them to
the COTR if requested.

K. Facility Staffing Plan and Key Personnel
The Contractor shall provide a staffing plan that addresses at a minimum the staffing requirements and key
personnel to be employed in connection with this contract as outlined in the PWS. The Contractor shall staff the
post-positions in accordance with the Contractor-submitted and Government-acknowledged Contractor Staffing
Plan. The number, type and distribution of staff as described in the contract-staffing plan shall be maintained
throughout the term of the contract. Written requests to change the number, type, and/or distribution of staff
described in the staffing plan must be submitted to the CO, through the COTR, for approval prior to
implementation. Staffing levels shall not fall below a monthly average of 95% of the total ICE-approved staffing
plan. The approved staffing levels for detention/correctional officers shall not fall below a monthly average of
95%. If staffing levels fall below 95% in either category, the CO may instigate invoice deductions or withholdings, as described in the QASP.
Each month, the Contractor shall submit to the COTR the current average monthly vacancy rate, and indicate any
individual positions that have been vacant more than 120 days. Failure to fill any individual position within 120
days of the vacancy may result in an equitable adjustment by the CO from the monthly invoice. ICE may calculate
the deduction retroactive to day one of the vacancy, excluding the days for ICE’s conditional approval process,
starting on the day of receipt and concluding on the day conditional approval is granted.
1.

Minimum Staffing Requirements
The Contractor shall fully staff the facility to secure, control, and supervise detainees in custody regardless of
the detainee population. The Contractor shall ensure daily Detention Officer Assignment rosters, by shift, for
the duration of the contract. The assignment rosters shall indicate the number of staff, job titles, names, hours,
and days of work for each post. The daily roster shall be posted 24 hours in advance. Shift rosters must be
provided to the COTR on a daily basis.

2.

Supervisory Staffing
The Contractor is responsible for the satisfactory supervision of its employees at all times. Satisfactory
supervision includes verifying attendance at all posts and positions, and upholding the work requirements of all
personnel assigned under the contract. The Contractor shall provide the COTR with the names of Supervisory
Detention Officers designated by the Contractor before commencement of services.
In the absence of the approved Warden, another qualified person who meets the Warden position and security
clearance requirements shall temporarily fill that position. This individual shall perform only job duties of the
Warden in providing oversight and direction to contract Detention Officers and interfacing with ICE COTRs
and/or designated ICE Officers and the Contracting Officer on all contract-related matters.

3.

Key Personnel
The Contracting Officer shall provide written approval before any employee is assigned to perform duties
under this contract. The Contractor shall have key personnel employed and available for duty before the
Contractor can begin contract performance. Any subsequent changes to key personnel must meet these criteria

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HSCEDM-09-R-00003
and be approved in writing by the Contracting Officer. The following are considered key personnel for the
contract. The Contractor may use other titles.
a.

Warden/Facility Director. The Warden/Facility Director shall hold an accredited bachelor’s degree in an
appropriate discipline, or significant military or corrections experience of a minimum 15 years, and have
at least five years of related administrative experience, and have knowledge of program objectives,
policies, procedures, and requirements for managing a secure detention/correctional facility. The degree
requirement may be satisfied by completion of a career development program that includes work-related
experience, training, or college credits at a level of achievement equivalent to the bachelor’s degree, as
practiced in the federal hiring process. The official holding this position, even in an acting capacity, shall
meet ACA requirements.

b. Assistant Warden/Assistant Facility Director. The Assistant Warden/Facility Director shall hold an
accredited bachelor’s degree in an appropriate discipline, or have a minimum of three years of related
industry experience, and have knowledge of program objectives, policies, procedures, and requirements
for managing a secure detention/correctional facility. The official holding this position, even in an acting
capacity, shall meet ACA requirements.
c.

Supervisory Detention Officers. Supervisors must be trustworthy and must have a minimum of one year
of experience as a detention officer and two years of successful experience in field supervision (e.g.,
civilian community law enforcement, commercial or industrial guard service, or security service
supervisory positions). The two-year requirement may be satisfied by completion of a career development
program that includes work-related experience, training, or college credits at a level of achievement
equivalent to the basic requirement, as practiced in the federal hiring process.

d. Training Officers. Certified instructors shall conduct all instruction and testing of Contract personnel. A
state or national level recognized institution certification of instructors is mandatory unless otherwise
approved in writing by the COTR. Certification of instructors may be established by documentation of
past experience in teaching positions or by successful completion of a course of training for qualifying
personnel as instructors. The COTR must approve the instructor prior to any training.
e.

Quality Assurance Manager. The Quality Assurance Manager shall hold an accredited bachelor’s degree
in an appropriate discipline, or have a minimum of three years of related industry experience, and have
knowledge of program objectives, policies, procedures, and requirements for managing a secure
detention/correctional facility.

f.

Corporate Security Officer. The Corporate Security Officer shall hold an accredited bachelor’s degree in
an appropriate discipline, or have a minimum of three years of related industry experience, and have
knowledge of program objectives, policies, procedures, and requirements for securing a
detention/correctional facility. The individual will interface with the OPR-PSU through the COTR on all
security matters, to include physical, personnel, and protection of all Government information and data
accessed by the Contractor and the position will be located at the facility.

To establish and maintain a congenial line of communication with the Contractor, the Contractor’s
Warden/Facility Director and the COTR shall work together as a team to ensure that required work is
accomplished in an efficient and proper manner. There should be no hesitation to call special meetings to
discuss and resolve serious problems.
4.

Organizational Chart
The Contractor shall provide an organizational chart that describes the structure of authority, responsibility,
and accountability within the facilities. The Contractor shall update this chart as necessary. The Contractor
shall make the chart available for review by the CO or COTR upon request.

L. Employee Standards
All employees shall meet the highest standards of professionalism and personal integrity. Standards of
professionalism include competency, training, appearance, and behavior. The Contractor shall perform preemployment suitability checks for all employees and prospective employees. The Contractor shall take disciplinary
action against employees who disregard those standards.

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M. Training Program
The Contractor shall establish a training program for all employees, which incorporates the training requirements
set forth in the ACA Standards and Subsection V of the PWS. The training plan shall include proficiency testing (if
required), instructor(s) and instructor qualifications, course descriptions, and detailed lesson plans that include
subject matter and methods of presentation, course objectives, student evaluation procedures, and the location and
duration of training. No less than 30 days after contract award and before contract performance begin the
Contractor shall submit the training plan to the COTR for review. The Contractor is not to begin training until the
COTR has approved the training plan.
N. Housing, Health and Medical Care, Transportation, and Stationary Guards
The Contractor shall provide detention services, to include detainee welfare, transportation, and record keeping
services for ICE, in support of the detention and removal process, per ICE PBNDS.
1.

Detention Site Standards

The Contractor shall ensure that detention sites conform to ACA and DHS Standards. A fire and emergency
plan shall exist and shall be aggressively managed. The Contractor shall ensure facilities conformance to the
following:
a.
b.
c.

The Contractor is to report any sighting of vermin/pests to keep the facility clean and vermin/pest free.
Have a suitable waste disposal program.
The Contractor shall provide and distribute suitable linens (sheets, pillow cases, towels, etc.). The
Contractor shall launder and change linens per ICE PBNDS.
d. The Contractor shall provide and distribute appropriate clean blankets.
e. The Contractor shall ensure fire and emergency exits remain unimpeded to permit prompt evacuation of
detainees and staff members in an emergency.
f. The Contractor shall provide and distribute articles of personal hygiene (e.g., soap, personal deodorant,
toothbrush, toothpaste, comb, toilet paper, shaving equipment, and female sanitary items).
For safety, security, and sanitation purposes, an inspection of the detainee housing areas shall be conducted by
a supervisor at a minimum of once per shift. The inspection shall be logged into the security logbook and be
available for review by the COTR or ICE designee.
All locks, windows, walls, floors, ventilators, covers, access panels, and doors shall be checked daily for
operational wear and detainee tampering. The Contractor shall take immediate action to repair all defective
equipment.
The facility shall be subject to periodic and random inspections by the COTR, ICE designee, or other officials
to insure compliance with ICE Standards. Deficiencies shall be immediately rectified or a plan for correction
submitted by the Contractor to the COTR for approval.
2.

Health and Medical Care

The Contractor shall comply with written policies and procedures for appropriately addressing the health needs
of detainees in ICE custody. Written policies and procedures shall include, but not be limited to, the following:
a.

Policies and procedures for accessing 24-hour emergency medical care for ICE detainees.

b.

Policies and procedures for prompt summoning of emergency medical personnel.

c.

Policies and procedures for evacuation of detainees, if deemed necessary by qualified medical personnel.

d.

Policies, procedures, and post procedures for duty officers to ensure that medical emergencies are
recognized and promptly attended to.

e.

The Contractor shall notify the COTR and/or ICE designee of all detainee requests for the need of medical
treatment. These requests shall be addressed with urgency.

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3.

Medical Services

The Contractor shall not be responsible for the provision of health care services for ICE detainees at the
facility. Such services shall be provided by Division of Immigration Health Services (DIHS).
The Contractor shall ensure that its employees solicit each detainee for health complaints and deliver
complaints in writing to the medical and health care staff.
The DIHS acts as the agent and final health authority for ICE on all off-site detainee medical and health-related
matters. The relationship of the DIHS to the detainee equals that of physician to patient. The Contractor shall
solicit DIHS approval before proceeding with non-emergency, off-site medical care (e.g., off site lab testing,
eyeglasses, cosmetic dental prosthetics, and dental care for cosmetic purposes). The Contractor shall submit
supporting documentation for non-routine, off-site medical/health services to DIHS. For medical care
provided outside the facility, the DIHS may determine that an alternative medical provider or institution is
more cost-effective or more aptly meets the needs of ICE and the detainee. ICE may refuse to reimburse the
Contractor for non-emergency medical costs incurred that were not pre-approved by the DIHS. The Contractor
shall send requests for pre-approval for non-emergency off-site care to:
United States Public Health Service
Division of Immigration Health Services
1220 L Street NW, Suite 500
Washington, DC 20005
Phone: (202) 732-0100
Fax: (202) 732-0095
The Contractor is to notify all medical providers approved to furnish off-site health care of detainees to submit
their bills in accordance with instructions provided to:
VA Financial Service Center
Attn: Ms Angela Eppard
Claims Division
1651 Woodward Street
Austin, TX 78772
Phone: (512) 460-5656

Fax: (512) 460-5158

The Contractor agrees to accept and provide for the secure custody, care, and safekeeping of detainees in
accordance with the State, and local laws, standards, policies, procedures, or court orders applicable to the
operations of the facility.
Facility Requirements for Infectious Disease Screening
The Contractor will ensure that there is adequate space to provide medical intake screening including a
tuberculosis (TB) screening chest x-ray within the intake processing area. In order to prevent the spread of
airborne infectious disease or cross contamination of zones within the facility, the HVAC system in the intake
screening area will be constructed to exhaust to the exterior and prevent air exchange between the intake
screening area and any other area within the facility.
Infectious Disease Screening
In order to prevent the transmission of TB to the resident population of a detention facility, the Contractor will
provide adequate space to perform TB screening as part of the routine infectious disease screening process.
Detainees will remain isolated from the rest of the facility population (remain in the intake screening area) until
the chest x-ray report is obtained and the interpretation verifies that the detainee is free of infectious TB
(turnaround time for chest x-ray interpretation should be four hours or less). Detainees who are found to be
infected or where there is a possibility that they are infected will be assigned to a respiratory isolation unit until
treatment or further testing is done and the detainee is no longer infectious.
Teleradiology Medical Provider
The Contractor shall provide adequate space for the use of services of the ICE Teleradiology Service Provider
(ITSP). The cost of the equipment; maintenance of the equipment; training of staff; arrangements for
interpretation of the x-rays by credentialed radiologists; and transmission of data to and from the Detention
Facility are provided by the ITSP and charged directly to ICE. The Contractor shall coordinate with the ITSP
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to ensure adequate space is provided for the equipment, connectivity and electrical services are installed,
immediate 24/7 access to equipment for service and maintenance by ITSP technicians is granted, a
teleradiology coordinator is appointed and available for training by the ITSP, and medical staff is available to
perform the screening exams and receive reports.
4.

Armed Transportation Services:
a.

The Contractor shall provide all such ground transportation services as may be required to transport
detainees securely, in a timely manner, to locations as directed by the COTR or designated ICE official,
including the transportation of detainees to various appointments. When officers are not providing
transportation services, the Contactor shall assign the employees to supplement security duties within the
facility as directed by the COTR or designated ICE official. However, the primary function of these
officers is transportation. Duties as directed by the COTR utilizing these officers shall not incur any
additional expenses to the Government.
The Contractor shall assign, at a minimum, two person teams of transportation officers on a daily basis
distributed throughout a 24 hour period 7 days a week including weekends and holidays. The COTR shall
approve the number of teams assigned to any shift or period of time in order to meet the needs of ICE
transportation requirements.
The COTR may determine on a case-by-case basis, per the ICE PBNDS on Transportation by Land
(taking into account the distance traveled, the status of detainees transported, number of stops, etc.) that a
two-person team is not necessary for some transportation routes. In all other cases, a minimum of two
officers shall be assigned, as described above.

b.

The Contractor shall furnish suitable vehicles in good condition, approved by the Government, to safely
provide the required transportation services per facility as listed in the table below. The Contractor shall
comply with all federal and state laws with regard to inspections, licensing, and registration for all vehicles
used for transportation. The Contractor shall provide parking spaces for the required vehicles at or
directly adjacent to the facility.
Nothing in this contract shall restrict the Contractor from acquiring additional vehicles as deemed
necessary by the Contractor at no cost to the Government. The Contractor shall not allow employees to
use their privately owned vehicles to transport detainees. The Contractor shall furnish vehicles equipped
with interior security features in accordance with ICE PBNDS including physical separation of detainees
from guards. The Contractor shall provide the interior security specification of the vehicles to ICE for
review and approval prior to installation. Vehicles furnished by the Contractor shall be equipped with
interior security features such as, but not limited to: door lock controls, window locks, a wire cage with
acrylic panel between the driver seat and the rear passenger seats, and provide physical separation of
detainees from Detention Officers in accordance with Section J-Attachment 7 titled “DRO Policy and
Procedure Manual, Appendix 32-1 Vehicle Ordering Menu.”
In the event of transportation services involving distances that exceed a standard eight hour workday to
complete, the Contractor shall be reimbursed for related costs of lodging and meals commensurate with
the U.S. General Services Administration rates for such within the geographical area of occurrence. Any
incurred overtime pay for such services will be reimbursed in accordance with Section B of the contract.
The Contractor shall comply with ICE transportation standards related to the number of hours the
Contractor employee may operate a vehicle. Overnight lodging resulting from transportation services
shall be approved in advance by the COTR or designated ICE official.
The transportation shall be accomplished in the most economical manner. For example, it may be noneconomical and inappropriate for four detainees to be transported in a 48-person vehicle.
The Contractor personnel provided for the above services shall be of the same qualifications, receive the
same training, complete the same security clearances, and wear the same uniforms as those Contractor
personnel provided in the other areas of this contract. Transportation officers shall have the required state
licenses for commercial drivers with the proper endorsement limited to vehicles with Automatic
Transmission and meet the federal and Washington State Department of Licensing for Medical
Certifications at www.dol.wa.gov/driverslicense/cdlmedical.html.
All transportation Detention Officers shall be armed in the performance of these duties.
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HSCEDM-09-R-00003
The Contractor shall supply and maintain restraining equipment, per the ICE PBNDS on Transportation.
ICE personnel reserve the right to approve such restraining equipment, as well as the right to inspect such
restraining equipment.
The Contractor shall, upon order of the COTR, or upon his or her own decision in an urgent medical
situation, transport a detainee to a hospital location. An officer, or officers, shall keep the detainee under
constant supervision 24 hours per day until the detainee is ordered released from the hospital, or at the
order of the COTR. The Contractor shall then transport the detainee to the detention site.
The COTR may direct the Contractor to transport detainees to unspecified, miscellaneous locations. As a
part of the release process, upon the release of a detainee from the facility (e.g., release on bond,
supervised release, or case termination), the Contractor, when requested by the COTR or ICE-designated
official, shall transport the released detainee to a local transportation area, such as a bus station or taxi
stand.
When the COTR provides documents to the Contractor concerning the detainee(s) to be transported and/or
escorted, the Contractor shall deliver these documents only to the named authorized recipients or his or her
designee. The Contractor shall ensure the material is kept confidential and not viewed by any person other
than the authorized recipient.
The Contractor shall establish a fully operational communication system compatible with ICE
communication equipment that has direct and immediate contact with all transportation vehicles and post
assignments. Upon demand, the COTR shall be provided with current status of all vehicles and post
assignment employees.
Failure of the Contractor to comply fully with the detainee(s) departure as pre-scheduled shall result in the
Contractor having deductions and/or with-holdings made for non-performance.
As directed by the COTR, the Contractor shall escort detainee(s) to and from the Anchorage, Alaska
(ANC) Airport at the cost of the Government.
ICE anticipates normal transportation requirements other than hospital visits and local needs consisting of
the following. The mileage is based on a start location of Seattle Tacoma (SeaTac) International Airport
in the state of Washington, plus 30 miles per route to allow for geographic diversity:
Seattle area transportation includes, but is not limited to below schedules and routes. The COTR may
direct the Contractor to transport detainees to unspecified miscellaneous locations with the same
conditions as listed in Sub-Section 4 Armed Transportation Services.
Route

1.
2.
3.
4.
5.
6.
7.
8.

Destination

Blaine, Washington
Spokane, Washington
Wenatchee, Washington
Tri-Cities (via Yakima), Washington
Portland, Oregon
Medford, Oregon
Seattle local runs
Flight Operations Unit Support
(JPATs and successor entity):
1. King County International Airport
or
2. Paine Field Airport

Frequency

2 times every weekday*
Up to 3 times per week
Up to 3 times per week
Up to 3 times per week
Every weekday*
Up to 3 times per week
Every weekday*
Up to 3 times per week

Round-trip
mileage per
trip
310
620
300
510
390
930
500
80 (King);
140 (Paine)

* Every weekday means non-holiday work days; on occasion, a route may be required on a weekend day,
thus excluding a route during a weekday.

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HSCEDM-09-R-00003
5.

Stationary Detention Services:
a. The Contractor agrees to provide stationary guard services on demand by the COTR and shall include, but
is not limited to, escorting and guarding detainees to medical or doctor’s appointments, hearings, ICE
interviews, and any other remote location requested by the COTR, including hotel watches as necessary.
Officers performing these duties shall be armed transportation officers. Qualified detention officer
personnel employed by the Contractor under its policies, procedures, and practices will perform such
services. The Contractor agrees to augment such practices as may be requested by ICE to enhance specific
requirements for security, detainee monitoring, visitation, and contraband control. Public contact is
prohibited unless authorized in advance by the COTR.
b. The Contractor shall be authorized two officers for each such remote location, unless additional officers are
required, per the direction of the COTR or designated Agency official.

6.

Effectuating Departure of Detainees
Contract employees shall effectuate departures. Effectuating departure requires Contract employees to perform
detainee-related activity included but not limited to: positive identification, documentation preparation and
review, transportation, escorting, inspecting and evaluating aircraft to ascertain unobservable exits do not exist
which could allow escape, placing detainee on proper departing aircraft, remaining at the gate until aircraft is
airborne and verifying verbally with carrier gate attendant that aircraft is in flight, certify departure in writing
to the COTR, and returning all DHS documentation to the appropriate DHS supervisor upon completing the
escort assignment. In addition, Contract employees shall, when required by proper authority, affirm, swear, and
witness to all actions of effectuating departure that were accomplished, performed, carried-out, and done and in
transactions involving the detainee(s), when required in a legal setting, deposition, or court of law.

III. PERSONNEL
The Contractor shall employ personnel whose qualifications are commensurate with job responsibilities and authority
levels. The Contractor shall assure that employees meet the standards of competency, training, appearance, behavior,
and integrity. The Contractor will effect disciplinary or adverse action against employees who disregard those
standards.
A. Minimum Standards of Employee Conduct
The Contractor shall develop standards of employee conduct and corresponding disciplinary actions that are
consistent with the following standards of conduct. All employees shall certify in writing that they have read and
understand the standards. A record of this certificate must be provided to the COTR prior to the employees
beginning work under this contract. The Contractor shall hold employees accountable for their conduct based on
these standards, which are not restricted to, but must include:
1.

Employees shall not display favoritism or preferential treatment to one detainee, or group of detainees, over
another.

2.

Employees shall not discuss or disclose information from detainee files or immigration cases, except when
necessary in the performance of duties under this contract.

3.

The employee may not interact with any detainee except in a relationship that supports the approved goals of
the facility. Specifically, employees shall not receive nor accept any personal (tangible or intangible) gift,
favor, or service, from any detainee, any detainee’s family, or associate no matter how trivial the gift, favor, or
service may seem, for themselves or any members of their family. In addition, the employee shall not give any
gift, favor, or service to detainees, detainee’s family, or associates.

4.

The employee shall not enter into any business relationship with detainees or their families (e.g., selling,
buying, or trading personal property).

5.

The employee shall not have any outside or social contact with any detainee, his or her family, or associates,
except for those activities, which are part of the facility program and a part of the employee’s job description.

6.

All employees are required to immediately report to the Warden/Facility Director or ICE Supervisor any
criminal or non-criminal violation or attempted violation of these standards.
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HSCEDM-09-R-00003
7.

The Contractor shall report all violations or attempted violations of the standards of conduct or any criminal
activity immediately to the COTR. Violations may result in employee removal from the facility. Failure on
the part of the Contractor either to report a known violation or to take appropriate disciplinary action against
offending employee or employees shall subject the Contractor to appropriate action including possible
termination of the contract for default.

8.

The Contractor shall not employ any person whose employment would present an actual or apparent conflict of
interest. The Contractor is specifically prohibited from hiring active duty military personnel and civilians
employment by the Government to perform work under this contract.

B. Minimum Personnel Qualification Standards
The Contractor must agree that each person employed by the firm or any subcontractor(s) shall have a social
security card issued and approved by the Social Security Administration and shall be a United States citizen or a
person lawfully admitted into the United States for permanent residence, have resided in the U.S. for the last five
years (unless abroad on official U.S. government duty), possess a high school diploma or equivalent (GED), and
obtain a favorable Suitability for Employment determination. Each employee of the Contractor and of any
subcontractor(s) must complete and sign a Form I-9, “Employment Eligibility Verification,” before commencing
work. The Contractor shall retain the original Form I-9 and shall furnish the COTR with a copy of the Form I-9
before the employee commences work. The Contractor shall be responsible for acts and omissions of its employees
and of any subcontractor(s) and their employees.
In addition, each contract employee shall meet the following requirements in accordance with the contract requirements:
1.

All employees shall be a minimum of 21 years of age.

2.

Employees shall have general experience that demonstrates the following:

3.

a.

The ability to greet and deal tactfully with the general public;

b.

Capability of understanding and applying written and verbal orders, rules, and regulations. All personnel
shall be literate and be able to interpret printed rules and regulations, detailed written orders, training
instructions and materials, and must be able to compose reports;

c.

Good judgment, courage, alertness, an even temperament, and render satisfactory performance through
knowledge of his/her position responsibilities;

d.

Ability to maintain poise and self-control during situations that involve mental stress, such as fires,
explosions, civil disturbances, and building evacuations.

All employees on this contract must maintain current/physical residency in the continental United States.

C. Health Requirements for All Detention Officers
The Contractor shall assign only employees who are in good health to work under this contract. Employees shall be
without physical defects or abnormalities that would interfere with performing duties. All Detention Officers who
work under this contract shall pass a medical examination conducted by a licensed physician within 30 days prior to
initial assignment.
The Contractor shall have a collaborative agreement with a fully licensed certified independent clinic and
laboratory for the purpose of accomplishing the Standard Form 88, Medical Record – Report of Medical
Examination. Transportation officers will require both SF 88 and DOT 649F (DOT physical).
The Medical Record – Report of Medical Examination, Standard Form 88, shall evidence the physical fitness of
each Detention Officer. If requested by the COTR, the Contractor shall make medical records of contract
employees available for review. The Contractor will keep one duplicate copy of each Standard Form 88. Prior to
the officer’s initial assignment or reassignment to the ICE site, the Contractor shall certify in writing to the COTR
that each Detention Officer is in full compliance with the following:
1.

Detention Officers must be free from any serious physical illnesses, ailments, or maladies, including epilepsy.
This also includes other diseases that may be transmitted to and result in the disablement of other persons.

2.

Detention Officers are required to have the following: (a) correctable distant vision must be equal to or better
than 20/20 in each eye; (b) binocular distant vision must be correctable to 20/20; (c) monocular vision is
generally disqualifying; depth perception must be equal to or better than 70 seconds of arc; (d) peripheral
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HSCEDM-09-R-00003
vision must be normal; (e) color vision must be normal. Acceptable measure of color discrimination is the
Ishihara color (14 plates). X-chrome lenses are not acceptable to ICE as a means of correcting color
deficiencies. Any disease or condition, which interferes with a person’s vision, may be considered
disqualifying. Cases will be reviewed on a case-by-case basis by the COTR.
3.

Detention Officers are required to be able to hear in the frequency range from 500-2000 hertz (Hz), the deficit
should not exceed 30 decibels in either ear. At 3000 Hz, the deficit should not exceed 40 decibels in either ear.
Any disease or condition, which interferes with the ability to hear, may be considered disqualifying. Cases
will be reviewed on a case-by-case basis by the COTR.

4.

Detention Officers shall not have heart, lung, skeletal, or other physical defects that would impair their ability
to perform effectively in either normal or emergency situations.

5.

Detention Officers shall possess unimpaired use of hands, arms, legs, and feet. Detention Officers shall be able
to run when necessary and be capable of handling portable fire extinguishers, building fire hoses, and related
equipment.

6.

Detention Officers shall be able to wear all necessary equipment, or other protective items.

7.

Officers shall be mentally alert and emotionally stable with an absence of detectable neurotic or
psychoneurotic conditions that would affect their ability to act during a stressful situation involving mental
stress.

8.

As required by the Occupational Safety and Health Administration, 29 CFR, Part 1910.1035 (Occupational
Exposure to Tuberculosis), all employees in occupations with high-risk exposure are required to have a TB
Skin Test completed annually. The Contractor shall accomplish a baseline test on all newly hired employees.
Each employee must have a TB Skin Test Certificate prior to entering on his/her first day of duty. The
Contractor shall be responsible for re-testing of employees annually.

9.

The Contractor shall report immediately any changes to (1) through (8) above, in a Detention Officer’s health
status to the COTR. If the COTR determines that Contractor employees do not meet minimum health
standards, the Contractor’s employee must undergo a “Fitness for Duty” examination at no cost to the
Government.

D. Random Drug Testing
The Contractor shall have a random drug-screening program. ICE may require drug screening for cause at any
time. The Contractor shall order and accomplish drug screening at the Contractor’s expense. A laboratory
approved by the National Institute of Drug Abuse (NIDA) must perform the screening. The Contractor shall
provide the results of all such drug screening to the COTR within 24 hours after receipt.
E. Contraband Program and Inspection
A contraband control program shall be established in accordance with ICE PBNDS on Contraband and the ACA
standards on the control of contraband.
The Contractor’s employees are subject to random contraband inspection in accordance with facility standards and
policies. ICE may require contraband screening and inspection for cause at any time. Upon notification of a
violation by the COTR, the Contractor shall immediately remove the employee from performing duties under this
contract. The Contractor shall revoke employees’ credentials, complete required disposition, and immediately
notify the COTR when the employee is removed from duty.
F. Removal from Duty
If the COTR or the Contractor receives and confirms disqualifying information concerning a Contractor employee,
the Contractor shall, upon notification by the COTR, immediately remove the employee from performing duties
under this contract. The Contractor shall revoke the employee’s identification credentials and complete any
required dispositions. The Contractor shall immediately notify the COTR when the employee is removed from
duty. Disqualifying information includes but is not limited to the following:
1.

Conviction of a felony, a crime of violence, domestic violence, or a serious misdemeanor.

2.

Possessing a record of arrests for continuing offenses.
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HSCEDM-09-R-00003
3.

Falsification of information entered on suitability forms.

4.

Non-payment of court ordered payments (child support, liens, etc.) or excessive delinquent debt as determined
by credit check.

5.

Misconduct or negligence in prior employment, which would, have a bearing on efficient service in the
position in question, or would interfere with or prevent effective accomplishment by the employing agency of
its duties and responsibilities.

6.

Alcohol abuse of a nature and duration, which suggests that the applicant or appointee would be prevented
from performing the duties of the position in question, or would constitute a direct threat to the property or
safety of others.

7.

Illegal use of narcotics, drugs, or other controlled substances, without evidence of substantial rehabilitation.

8.

Introduction of contraband into or unto the facility.

ICE may direct the Contractor to remove any employee who has been disqualified either for security reasons or for
being unfit to perform his/her duties as determined by the COTR or the Contracting Officer. The Contractor shall
take action immediately and notify the COTR when the employee is removed from duty. A determination of being
unfit for duty may be made from, but is not limited to, incidents of delinquency set forth below:
1.

Violation of the Rules and Regulations Governing Detention facilities set forth in ICE Publications entitled
“Detention Officer Handbook;”

2.

Violation of the Rules and Regulations Governing Public Buildings and Grounds, 41 CFR 101-20.3;

3.

Neglect of duty, including sleeping while on duty, loafing, unreasonable delays or failures to carry out assigned
tasks, conducting personal affairs during official time, leaving post without relief, and refusing to render
assistance or cooperation in upholding the integrity of the security program at the work sites;

4.

Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records,
or concealment of material facts by willful omissions from official documents or records;

5.

Theft, vandalism, immoral conduct, or any other criminal actions;

6.

Possessing, selling, consuming, or being under the influence of intoxicants, drugs, contraband, or substances
which produce similar effects;

7.

Unethical or improper use of official authority or credentials;

8.

Unauthorized use of communication equipment or government property;

9.

Misuse of equipment or weapons;

10. Violations of security procedures or regulations;
11. Recurring tardiness;
12. Undue fraternization with detainees as determined by the COTR;
13. Repeated failure to comply with visitor procedures as determined by the COTR;
14. Performance, as determined by investigation by the Contracting Officer, involving acquiescence, negligence,
misconduct, lack of diligence, good judgment, and/or good common sense resulting in, or contributing to, a
detainee escape;
15. Failure to maintain acceptable levels of proficiency or to fulfill training requirements;
16. Changes in an employee’s ability to meet the physical and/or mental health requirements of this contract;
17. Contractor employee who is under investigation by any law enforcement agency will be removed from duties
pending outcome of the disposition.
At the direction of the COTR, the Contractor shall reassign contract employees who have been arrested or who
have alleged misconduct to duties that do not permit direct contact with detainees pending the disposition of the
charges. Any alleged misconduct shall be reported immediately to the COTR. If such reassignments are not
available, the Contractor shall remove the employee from work under this contract and other ICE contracts.

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HSCEDM-09-R-00003
G. Tour of Duty Restrictions
The Contractor shall not utilize any uniformed contract employee to perform duties under this contract for more than 12
hours in any 24-hour period, and shall ensure that such employees have a minimum of eight hours off between shifts.
Authorization is required from the COTR prior to an employee performing services that exceed 12 hours. If an
employee is performing other duties for either the Contractor or another employer, those hours shall count against the
12-hour limitation.
H. Dual Positions
In the event that a supervisory detention officer is not available for duty the Contractor shall provide a full-time
supervisor as a replacement.
A contract employee shall not hold the position of Detention Officer and Supervisory Detention Officer simultaneously.
The COTR will document and refer to the Contracting Officer the failure of the Contractor to provide necessary
personnel to cover positions.
I.

Post Relief
As indicated in the post orders, the Detention Officer shall not leave his or her post until relieved by another Detention
Officer. When the Contractor or Contractor’s Supervisors authorize rest or relief periods, the Contractor shall assign
undesignated officers to perform the duties of the Detention Officers on break.

J.

Personnel Files
The Contractor shall maintain a system of personnel files, and make all personnel files available to the CO and the
COTR upon request. These files shall be maintained and current for the duration of the employee’s tenure under
the contract. The files shall contain verification of training and experience and credentials for all the staff.

K. Uniform Requirements
These requirements apply to Supervisory Detention Officers and Detention Officers who perform work under the
contract.
1.

Uniforms:
The Contractor shall provide uniforms to its employees. The design and color of the Contractor’s uniforms,
patches, badges, and other identifiable markings shall not be similar in color or style to those worn by ICE officers.
All officers performing under this contract shall wear uniforms of the same style and color while on duty. Lettered
breast badges and cap insignia must indicate the rank of authority and be prominently displayed as part of each
uniform. A shoulder patch on the left shoulder should distinctly identify the Contractor. The officer shall not wear
any other identification of the Contractor on the uniform. Each officer shall wear an identification nametag over
the right breast shirt pocket.
Uniforms and equipment do not have to be new, but shall be in good condition and meet the standards at start of
duty. Officers not in proper uniform shall be considered “not ready for duty/not on duty” until properly uniformed.
All uniforms shall be clean, neat, and in good order. Uniforms that are frayed, stained, faded, or considered too
worn by the COTR shall be replaced by the Contractor.
The complete uniform consists of seasonal attire that includes appropriate shirt, pants, belt (mandatory), cap
(mandatory), jacket, shoes or boots (mandatory), duty belt, mini-mag flashlight and holder, handheld radio
handcuff holder, and key-holder. The Contractor shall ensure that each officer has a complete uniform while
performing assignments under this contract.
Prior to the contract performance date, the Contractor shall document to the COTR the uniform and equipment
items that have been issued to each employee. The COTR shall approve or disapprove any uniform apparel. The
Contractor shall provide a submittal of the uniform or any uniform changes to the COTR for approval.

2.

Identification Credentials:
The Contractor shall ensure that all employees both uniformed and non-uniformed (if applicable) have the required
identification credentials in their possession while on the premises. The Contractor identification credential
document shall contain the following:
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HSCEDM-09-R-00003
a.

A photograph that is at least one inch square that shows the full face and shoulders of the employee and is no
more than 30 days old when the Contractor issues the credential.

b.

A printed document that contains personal data and description consisting of the employee’s name,
gender, birth date, height, weight, hair color and eye color, as well as the date of issuance, and signature of
the employee.

c.

To avoid the appearance of having Government issued badges, the contractor shall not possess wallet type
badges or credentials. All credentials shall be approved by the COTR or other ICE designated official.

L. Permits and Licenses
1.

Business Permits and Licenses
The Contractor shall obtain all required permits and licenses by the date of contract award. The Contractor must
(depending on the state’s requirements) be licensed as a qualified security service company in accordance with the
requirements of the district, municipality, county, and state in which the ICE work site is located. Throughout the
term of this contract, the Contractor shall maintain current permits/business licenses and make copies available for
Government inspection. The Contractor shall comply with all applicable federal, state, and local laws and all
applicable Occupational Safety and Health Administration (OSHA) standards.

2.

Licensing of Employees
The Contractor shall ensure each employee has registration, commissions, permits, and licenses as required by the
district, municipality, county, and state in which ICE work site is performed prior to EOD. The Contractor shall
verify all licenses and certifications. If applicable, all Contractor staff shall possess a current license/registration, in
the state in which they are practicing.

3.

Jurisdiction
The Contractor’s authority under this contract is limited to space or posts that are under the charge and control
of ICE. The Contractor shall not extend its services into any other areas.

M. Encroachment
Contract employees shall not have access to Government equipment, documents, materials, and telephones for any
purpose other than as authorized by ICE. Contract employees shall not enter any restricted areas of the detention
centers unless necessary for the performance of their duties.
N. Work Schedules
The Contractor shall follow the criteria described below when establishing work schedules, contact relief, rest
periods, and starting and stopping work.
1.

Post Work Schedules
One week in advance, the Contractor shall prepare supervisory and Detention Officer work-schedules, for a
two-week period, and shall post them in work areas or locker rooms. A manpower report shall be submitted to
the COTR on a monthly basis. Schedules shall be prepared on a form designated by ICE. Changes in duty
hours shall also be posted on this form in sufficient time to ensure 24-hour advance notice. At the completion
of each shift, the Contractor shall, upon request of the COTR, also provide an employment report listing
(copies of the sign-in sheets [GSA Form 139, Record of Arrival and Departure from Buildings during Security
Hours] for each shift) for each employee who actually worked, work classification, post assignments, and
hours worked, as well as total hours worked by supervisory and non-supervisory employees to the COTR. A
Contractor Supervisor shall conduct regular post checks to ensure personnel are on duty. When a contract
employee is not being utilized at a given post, the Contractor at the direction of the COTR or ICE Supervisor
on Duty may reassign him/her to another post.

2.

Starting and Stopping Work
The Contractor is responsible for all employees to be dressed in full uniform and ready to begin work promptly
at the beginning of each shift. Each employee shall remain at the duty locations until the shift is completed.
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HSCEDM-09-R-00003
3.

Recording Presence
The Contractor shall direct its employees to sign in when reporting for work, and to sign out when leaving at
the end of their period of duty. The Contractor’s supervisory and regular personnel are required to register at
the applicable work site(s) and shall use GSA Form 139. The Government shall specify the registration points,
which will be at the protected premises, and the Contractor shall utilize those points for this purpose.
Officers, working as supervisors, shall make the designation “Supervisor” in the rank column on GSA Form
139; all others will enter “On Duty.” The applicable post or position numbers may be entered in the “relief”
column after mutual concurrence between ICE and the Contractor.
Each line on GSA Form 139, or other forms designated by ICE must be completed in chronological order,
without exception. Lines may not be left blank between signatures. If an entire line is used to enter a calendar
date to separate individual workdays, a one-line limit for each date entered will be followed. Erasures,
obliterations, superimposed, or double entries of any type on any one line are unacceptable and will not be
processed for payment. If errors are made in signatures, times, post numbers, or duty status on this form, the
next line immediately following the line containing such errors, will be used to record all corrected
information. A single line will be drawn through the entire line on which such mistakes appear. The
Contractor must attach a detailed memorandum explaining the reasons for the mistakes to each form containing
erroneous entries.

4.

Rest Periods
When the Contractor, or a contract supervisor, authorizes rest and relief periods for the contract employees, a
substitute officer shall be assigned to the duty location.

5.

Work Relief
When the work assignments require that the Contractor’s employees do not leave the assigned duty locations
until a substitute officer has provided relief, this condition shall be explicitly stated on GSA Form 2580, Guard
Post Assignment Record, or other forms designated by ICE COTR. The Contractor shall enforce the procedure
without exceptions.

IV. BACKGROUND AND CLEARANCE PROCEDURES

A. Security Requirements
DHS has determined that performance of the tasks as described in this Performance Work Statement and any
subsequent contract and modifications or amendments thereto requires that the Contractor, subcontractor(s),
vendor(s), etc. (herein known as Contractor) have access to sensitive DHS information, and that the Contractor will
adhere to the following.
B. Suitability Determination
DHS shall have and exercise full control over granting, denying, withholding, or terminating unescorted
government facility and/or sensitive Government information access for Contractor employees, based upon the
results of a background investigation. DHS may, as it deems appropriate, authorize and make a favorable entry on
duty (EOD) decision based on preliminary security checks. The favorable EOD decision would allow the
employees to commence work temporarily prior to the completion of the full investigation. The granting of a
favorable EOD decision shall not be considered as assurance that a full employment suitability authorization will
follow as a result thereof. The granting of a favorable EOD decision or a full employment suitability determination
shall in no way prevent, preclude, or bar the withdrawal or termination of any such access by DHS, at any time
during the term of the contract. No employee of the Contractor shall be allowed to EOD and/or access sensitive
information or systems without a favorable EOD decision or suitability determination by the Office of Professional
Responsibility, Personnel Security Unit (OPR-PSU). No employee of the Contractor shall be allowed unescorted
access to a Contract Detention Facility or any Government facility or facility used in furtherance of DHS activities
without a favorable EOD decision or suitability determination by the OPR-PSU.

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C. Background Investigations and Required Forms
Contract employees (to include applicants, temporaries, part-time, and replacement employees) under the contract,
needing access to sensitive information, shall undergo a position sensitivity analysis based on the duties each
individual will perform on the contract, see Section J-Attachment 10. The results of the position sensitivity
analysis shall identify the appropriate background investigation to be conducted. Background investigations will be
processed through the OPR-PSU. Prospective Contractor employees with adequate security clearances issued by
the Defense Industrial Security Clearance Office (DISCO) may not be required to submit complete security
packages, as the clearance issued by DISCO may be accepted. Prospective Contractor employees without adequate
security clearances issued by DISCO shall submit the following completed forms to the Personnel Security Unit
through the COTR, no less than five days before the starting date of the contract or five days prior to the expected
entry on duty of any employees, whether a replacement, addition, subcontractor employee, or vendor:
1. Standard Form 85P, “Questionnaire for Public Trust Positions” Form and the Standard Form 85 PS will be
submitted via e-QIP (electronic Questionnaires for Investigation Processing)
2. E-Quip Signature Forms (3), Signature Form, Release of Information Form and Release of Medical Information
Form (2 copies of each)
3. FD Form 258, “Fingerprint Card” (2 Cards)
4. Foreign National Relatives or Associates Statement
5. DHS 11000-9, “Disclosure and Authorization Pertaining to Consumer Reports Pursuant to the Fair Credit
Reporting Act”
6. Optional Form 306 Declaration for Federal Employment (applies to Contractors as well).
Required forms will be provided by DHS at the time of award of the contract. Only complete packages will be
accepted by the OPR-PSU. Specific instructions on submission of packages will be provided upon award of the
contract.
Be advised that unless an applicant requiring access to sensitive information has resided in the U.S. for three of the
past five years, the Government may not be able to complete a satisfactory background investigation. In such
cases, DHS retains the right to deem an applicant as ineligible due to insufficient background information.
The use of Non-U.S. citizens, including Lawful Permanent Residents (LPRs), is not permitted in the performance
of this contract for any position that involves access to, development of, or maintenance to any DHS IT system.
D. Continued Eligibility
If a prospective employee is found to be ineligible for access to Government facilities or information, the COTR
will advise the Contractor that the employee shall not continue to work or to be assigned to work under the
contract.
OPR-PSU may require drug screening for probable cause at any time and/or when the Contractor independently
identifies circumstances where probable cause exists. The Contractor must post the ICE “Drug Free Workplace
Policy” in all contract work areas.
OPR-PSU may require reinvestigations when derogatory information is received and/or every five years.
DHS reserves the right and prerogative to deny and/or restrict the facility and information access of any Contractor
employee whose actions are in conflict with the standards of conduct, 5 CFR 2635 and 5 CFR 3801, or whom DHS
determines to present a risk of compromising sensitive Government information to which he or she would have
access under this contract.
The Contractor will report any adverse information coming to his or her attention concerning contract employees
under the contract to the OPR-PSU through the COTR. Reports based on rumor or innuendo should not be made.
The subsequent termination of employment of an employee does not obviate the requirement to submit this report.
The report shall include the employees’ name and social security number, along with the adverse information being
reported.
The COTR or other ICE-designated official shall notify OPR-PSU of all terminations/resignations within five days
of occurrence. The Contractor will return any expired DHS issued identification cards and building passes, or those
of terminated employees to the COTR. If an identification card or building pass is not available to be returned, a
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HSCEDM-09-R-00003
report must be submitted to the COTR, referencing the pass or card number, name of individual to whom issued,
the last known location, and disposition of the pass or card. The COTR will return the identification cards and
building passes to the responsible Unit.
E. Employment Eligibility
The Contractor shall agree that each employee working on this contract will have a Social Security Card issued and
approved by the Social Security Administration. The Contractor shall be responsible to the Government for acts
and omissions of its own employees and for any subcontractor(s) and their employees.
Subject to existing law, regulations and/or other provisions of this contract, illegal or undocumented aliens will not
be employed by the Contractor, or on this contract. The Contractor will ensure that this provision is expressly
incorporated into any and all subcontracts or subordinate agreements issued in support of this contract.
F. Security Management
The Contractor shall appoint a senior official to act as the Corporate Security Officer. The individual will interface
with the OPR-PSU through the COTR on all security matters, to include physical, personnel, and protection of all
Government information and data accessed by the Contractor.
The COTR and the OPR-PSU shall have the right to inspect the procedures, methods, and facilities utilized by the
Contractor in complying with the security requirements under this contract. Should the COTR determine that the
Contractor is not complying with the security requirements of this contract; the Contractor will be informed in
writing by the Contracting Officer of the proper action to be taken in order to effect compliance with such
requirements.
The following computer security requirements apply to both Department of Homeland Security (DHS) operations
and to the former Immigration and Naturalization Service operations (FINS). These entities are hereafter referred
to as the Department.
G. Information Technology Security Clearance
When sensitive government information is processed on department telecommunications and automated
information systems, the Contractor agrees to provide for the administrative control of sensitive data being
processed and to adhere to the procedures governing such data. Contractor personnel must have favorably
adjudicated background investigations.
Contractors who fail to comply with Department security policy are subject to having their access to Department IT
systems and facilities terminated, whether or not the failure results in criminal prosecution. Any person who
improperly discloses sensitive information is subject to criminal and civil penalties and sanctions under a variety of
laws (e.g., Privacy Act).
H. Information Technology Security Training and Oversight
All contractor employees using Department automated systems or processing Department sensitive data will be
required to receive Security Awareness Training. This training will be provided by the appropriate component
agency of DHS.
Contractors involved with management, use, or operation of any IT systems that handle sensitive information
within or under the supervision of the Department, shall receive periodic training at least annually in security
awareness and accepted security practices and systems rules of behavior. Department contractors, with significant
security responsibilities, shall receive specialized training specific to their security responsibilities annually. The
level of training shall be commensurate with the individual’s duties and responsibilities and is intended to promote
a consistent understanding of the principles and concepts of telecommunications and IT systems security.
All personnel who access Department information systems will be continually evaluated while performing these
duties. Supervisors should be aware of any unusual or inappropriate behavior by personnel accessing systems.
Any unauthorized access, sharing of passwords, or other questionable security procedures should be reported to the
local Security Office or Information System Security Officer (ISSO).

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HSCEDM-09-R-00003
V. TRAINING
All training shall be conducted in accordance with the ICE PBNDS on Staff Training. Detention Officers shall not
perform duties under this contract until they have successfully completed all initial training and the COTR receives
written certification from the Contractor. Any remuneration or pay due to the Contractor employee in accordance with
U.S. Department of Labor regulations for any training time is the responsibility of the Contractor. Alternative or
E-training techniques, unless approved in writing by the CO via the COTR, shall not be used. The training sit shall be
provided at no additional cost to the Government.
A. General Training Requirements
All Officers must have the training described in the ACA Standards and in this sub-section. The Contractor shall
provide the required refresher courses or have an institution acceptable to the COTR to provide the training.
Failure of any employee to complete training successfully is sufficient reason to disqualify him or her from duty.
All new Detention Officers will receive 60 hours of basic training, not to include firearms, prior to EOD and 40
hours of on-the-job training. The Contractor’s Training Officer will be responsible for administering an on-the-job
training program for new employees. A senior Detention Officer, at all times during this latter 40-hour period,
must accompany the Detention Officers. The Contractor’s Training Officer shall send a copy of the documentation
to the COTR upon successful completion of the employee’s on-the-job training.
In addition, after completion of the first 100 hours of training, the Contractor has 60 days to complete an additional
40 hours of training for each employee. During the remainder of the first year on duty, the Contractor shall cause
the employee to have an additional 40 hours of training for a total of 180 hours within the first year of employment.
The training program must directly relate to the employee’s assigned position and afford application of necessary
job skills.
1.

Basic Training Subjects

Officers must complete the following list of basic training subjects. The course title is followed by the estimated
hours of training for that subject and shall be in accordance with the ACA and ICE PBNDS.
a.

In-service Orientation/Social Diversity

2 HRS

b.

Counseling Techniques/Suicide Prevention and Intervention*

2 HRS

c.

Conduct/Duties/Ethics and Courtroom Demeanor

2 HRS

d.

Bomb Defense and Threats

1 HR

e.

Telephone Communications/Radio Procedures

1 HR

f.

Annual IT Security Training

1 HR

g.

Fire and other Emergency Procedures

2 HRS

h.

Treatment and Supervision of Detainees

2 HRS

i.

ICE Use of Force Policy

2 HRS

j.

Security Methods/Key Control/Count

1 HR

k.

Procedures/Observational Techniques

4 HRS

l.

EEO/Sexual Harassment

2 HRS

m. Detainee Escort Techniques

1 HR

n.

ICE Paperwork/Report Writing

2 HRS

o.

Detainee Searches/Detainee Personal Property

4 HRS

p.

Property/Contraband

2 HRS

q.

Detainee Rules and Regulations

2 HRS

r.

First Aid*

4 HRS

s.

Cardiopulmonary Resuscitation (CPR)*

4 HRS

t.

Blood-borne Pathogens*

2 HRS

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HSCEDM-09-R-00003
u.

Self Defense

8 HRS

v.

Use of Restraints

5 HRS

w. Firearms Training

**

x.

Sexual Abuse/Assault Prevention and Intervention*

2 HRS

y.

ICE Performance Based National Detention Standards

2 HRS

All training shall be conducted in a classroom or on-the-job training environment and shall be in accordance
with the ACA and PBNDS. On-line training is specifically prohibited to meet these requirements, unless
approved in writing by the COTR.
* Critical Training Subjects
** Firearm Training for Detention Officers who are required to provide Armed Transportation shall be in
accordance with state licensing requirements. The Contractor shall certify proficiency every quarter.
2.

Refresher Training
Every year the Contractor shall conduct 40 hours of Refresher Training for all Detention Officers including
Supervisory Detention Officers. Refresher training shall consist of these critical subjects listed above and a
review of basic training subjects and others as approved by ICE.
The Contractor shall coordinate recertification in CPR and First Aid with the ICE training staff. This training
shall be provided at no cost to the Government. Annually, upon completion, the Contractor shall provide
documentation of refresher training to the COTR.
In addition to the refresher training requirements for all Detention Officers, supervisors must receive refresher
training relating to supervisory duties.

3.

On-the-Job Training
After completion of the minimum of 60 hours basic training, all Detention Officers will receive an additional 40
hours of on-the-job training at specific post positions. This training includes:

4.

a.

Authority of supervisors and organizational code of conduct.

b.

General information and special orders.

c.

Security systems operational procedures.

d.

Facility self-protection plan or emergency operational procedures.

e.

Disturbance Control Team training.

Training during Initial 60 Day Period
The Contractor shall provide an additional 40 hours of training for Detention Officers within 60 days after
completion of first 100 hours of training. The Contractor shall provide the training format and subjects, for
approval by the COTR and/or CO, prior to the commencement of training.

5.

Basic First Aid and CPR Training
All Contractor employees shall be trained in basic first aid and CPR. They must be able to:
a.

Respond to emergency situations within three minutes.

b.

Perform cardiopulmonary resuscitation (CPR).

c.

Recognize warning signs of impending medical emergencies.

d.

Know how to obtain medical assistance.

e.

Recognize signs and symptoms of mental illness.

f.

Administer medication.

g.

Know the universal precautions for protection against blood-borne diseases.

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HSCEDM-09-R-00003
B. Supervisory Training
All new Supervisory Detention Officers assigned to perform work under this contract must successfully complete a
minimum of 40 hours of formal supervisory training provided by the Contractor prior to assuming duties. This
training is in addition to mandatory training requirements for Detention Officers. Supervisory training shall include
the following management areas:
1.

Techniques for issuing written and verbal orders

2 HRS

2.

Uniform clothing and grooming standards

1 HR

3.

Security Post Inspection procedures

2 HRS

4.

Employee motivation

1 HR

5.

Scheduling and overtime controls

2 HRS

6.

Managerial public relations

4 HRS

7.

Supervision of detainees

4 HRS

8.

Other company policies

4 HRS

Additional classes are at the discretion of the Contractor with the approval of the COTR.
The Contractor shall submit documentation to the COTR, to confirm that each supervisor has received basic
training as specified in the basic training curriculum.
C. Proficiency Testing
The Contractor shall give each Detention Officer a written examination consisting of at least 25 questions after
each training course is completed. The Contractor may give practical exercises when appropriate. The COTR will
approve the questions before the Contractor can administer the examination. To pass any examination, each officer
must achieve a minimum score of 80 percent or better. The Contractor must provide the COTR with the eligible
Detention Officer’s completed exam before the Detention Officer may be assigned to duties under the contract.
Should an employee fail the written test on the initial attempt, he or she shall be given additional training by the
Contractor and be given one additional opportunity to retake the test. If the employee fails to complete and pass the
test the second time, the Contractor shall remove the employee from duties on this contract.
D. Certified Instructors
Certified instructors shall conduct all instruction and testing. A state or nationally recognized institution shall
certify instructors unless otherwise approved in writing by the COTR. Certifications of instructors may be
established by documentation of past experience in teaching positions or by successful completion of a course of
training for qualifying personnel as instructors. The COTR must approve the instructor prior to the training course.
E. Training Documentation
The Contractor shall submit a training forecast and lesson plans to the COTR or ICE designee, at least 30 days prior
to all training. The training forecast shall provide date, time, and location of scheduled training and afford the
COTR observation/evaluation opportunity.
The Contractor shall certify and submit the training hours, type of training, date and location of training, and name
of the instructor monthly for each employee to the COTR or ICE designee.
VI. REQUIRED SERVICES - ADMINISTRATION AND MANAGEMENT
A. Manage Information System for Collecting, Retrieving, Storing, and Reporting Detainee Detention
All detainee files are to be prepared, maintained, retired, and disposed of in accordance with ICE policy. Policy
and procedures shall be developed to ensure the confidentiality and security of all detainee files.

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HSCEDM-09-R-00003
B. Manage the Receiving and Discharge of Detainees
In accordance with ICE PBNDS, the Contractor will provide for the admitting and releasing of detainees to protect
the health, safety, and welfare of each individual. During the admissions process, detainees undergo screening for
medical purposes, have their files reviewed for classification purposes, submit to a standard body search, and are
personally observed and certified regarding the examination, categorization, inventorying, and safeguarding of all
personal belongings. This shall include fingerprinting of detainees.
The Contractor shall comply with the ICE policy on Admission and Release when entering detainee admission and
release data.
The intake process shall include, at a minimum, a medical and social screening prior to detainee release into the
general population.
The Contractor shall provide a detainee classification system that adheres to the requirements of the ICE policy on
Detainee Classification, and ensures detainees are classified appropriately using objective criteria. Detainees will
be classified and kept physically separate from detainees in other categories. Detainees will be classified upon
arrival, before being admitted to the general detainee population. The Contractor will periodically re-classify
detainees, in accordance with the ICE PBNDS. When female detainees are housed, they will be issued a separate
color uniform than male detainees.
C. Manage and Account for Detainee Assets (Funds, Property)
The Contractor will provide for the control and safeguarding of detainees’ personal property. This will include:
the secure storage and return of funds, valuables, baggage, and other personal property; a procedure for
documentation and receipting of surrendered property; and the initial and regularly scheduled inventories of all
funds, valuables, and other property. In accordance with the PBNDS, every housing area shall include a designated
storage area. This area shall contain a lockable or other securable space for storing detainees’ authorized personal
property.
The Contractor shall have written standard procedures for inventory and receipt of detainee funds and valuables
that adheres to the requirements of ICE policy on Funds and Personal Property; and Detention and Removal
Operations Policy and Procedure Manual (DROPPM) Update: Chapter 30: Detainee Property Management.
Written procedures shall be established for returning funds, valuables, and personal property to a detainee being
transferred or released that adheres to the requirements of ICE policy. The Contractor shall ensure that all
detainees who are scheduled for either transfer or release are given all funds (in cash) immediately prior to leaving
the facility. Confiscated foreign currency funds are to be returned to the detainee. This includes the out-processing
of detainees on all removal flights. For such removal flights, the Contractor will provide all necessary items for
removal processing.
D. Securely Operate the Facility
Policy and procedures for the maintenance and security of keys and locking mechanisms shall be developed, in
accordance with ICE policy. The procedures shall include, but are not limited to: method of inspection to expose
compromised locks or locking mechanisms; method of replacement for all damaged keys and/or locks; a preventive
maintenance schedule for servicing locks and locking mechanisms and method of logging all work performed on
locks and locking mechanisms; policy for restricting security keys from 24 hour issue or removal from the
institution; and method of issuing emergency keys.
Staff responsible for lock maintenance shall receive training and be certified from a Government approved training
program specializing in the operation of locks and locking mechanisms.
The Contractor shall provide constant armed perimeter surveillance of the facility. Surveillance may be provided
via a minimum of one motorized security patrol.
In accordance with ICE Policy, the Contractor shall develop policies and procedures regarding detainee use of
those classified controlled tools and equipment most likely to be used in an escape or as a weapon. Further, the
Contractor shall ensure that detainee usage of those classified controlled tools and equipment is only under direct
Contractor staff supervision.

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HSCEDM-09-R-00003

E. Establish and Maintain a Program for the Prevention of Sexual Abuse/Assault
The Contractor shall develop and implement a comprehensive sexual abuse/assault prevention and intervention
program in accordance with the ICE PBNDS on Sexual Abuse and Assault Prevention and Intervention. This
program shall include training and/or information that is given separately to both staff and detainees.
F. Establish and Maintain a Program for Suicide Prevention and Intervention
The Contractor shall develop and implement a comprehensive suicide prevention and intervention program in
accordance with ICE policy. This program shall include training and/or information that is given separately to both
staff and detainees.
G. Enforce the Detainee Disciplinary Policy
The Contractor shall comply with ICE PBNDS disciplinary policy. Facility authorities shall take disciplinary
action against any detainee who is not in compliance with the rules and procedures of the facility.
H. Maintain Detainee Accountability
At least four counts will be conducted every 24 hours with at least one per shift. All counts shall be documented in
separate logs maintained in the applicable locations where detainees are housed, the control center, and shift
supervisor’s office and shall be maintained for a minimum of 30 days. Count records must be available for review
and secured away from the detainee population. The Contractor shall develop and implement a comprehensive
population count program, in accordance with ICE policy.
I.

Collect and Disseminate Intelligence Information
Policy and procedures for collecting, analyzing, and disseminating intelligence information regarding issues
affecting safety, security, and the orderly running of the facility shall be developed. This information shall include,
but not be limited to: gang affiliations; domestic terrorist groups; tracking of detainees having advanced skills in
areas of concern (locksmiths, gunsmiths, explosives, and computers, etc.); narcotics trafficking; mail and
correspondences; detainee financial information; detainee telephone calls; visiting room activity; and actions of
high profile detainees. The Contractor shall share all intelligence information with the Government.

J.

Provide Security Inspection System
The Contractor will develop and maintain a security inspection system with the aim of controlling the introduction
of contraband into the facility, ensure facility safety, security and good order, prevent escapes, maintain sanitary
standards, and eliminate fire and safety hazards. The Contractor’s inspections program will meet the requirements
of ICE PBNDS for Facility Security and Control.
The Contractor shall report all criminal activity related to the performance of this contract to the appropriate law
enforcement investigative agency and to the COTR.
The Government may investigate any incident pertaining to performance of this contract. The Contractor shall
cooperate with the Government on all such investigations. The Contractor shall immediately report all serious
incidents to the COTR. Serious incidents include, but are not limited to the following: activation of disturbance
control team(s); disturbances (including gang activities, group demonstrations, food boycotts, work strikes, work
place violence, civil disturbances/protests); staff uses of force including use of lethal and less-lethal force (includes
detainees in restraints more than eight hours); assaults on staff/detainees resulting in injuries that require medical
attention (does not include routine medical evaluation after the incident); fires; fights resulting in injuries requiring
medical attention; full or partial lock-down of the facility; escape; weapons discharge; suicide attempts; deaths;
declared or non-declared hunger strikes; adverse incidents that attract unusual interest or significant publicity;
adverse weather; fence damage; power outages; bomb threats; high profile detainee cases admitted to a hospital;
significant environmental problems that impact the facility operations; transportation accidents (e.g., airlift, bus)
resulting in injuries, death or property damage; and sexual assaults.
Pursuant to ICE instructions, the Contractor shall counteract civil disturbances, attempts to commit espionage or
sabotage, and other acts that adversely affect the normal site conditions, the security and safety of personnel,
property, detainees, and the general public.
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HSCEDM-09-R-00003
K. Maintain Institutional Emergency Readiness
The Contractor shall submit an institutional emergency plan that will be operational prior to issuance of the NTP,
per the ICE PBNDS on Emergency Plans. The plan shall receive the concurrence of the COTR prior to
implementation and shall not be modified without the further written concurrence of the CO.
The Contractor shall have written agreements with appropriate state and local authorities that will allow the
Contractor to make requests for assistance in the event of any emergency incident that would adversely affect the
community.
Likewise, the Contractor shall have in place, an internal corporate nation-wide staff contingency plan consisting of
employees who possess the same expertise and skills required of staff working directly on this contract. At the
discretion of ICE, these employees would be required to respond to an institutional emergency at the contracted
facility if deemed necessary.
The emergency plans shall include provisions for two or more disturbance control teams. Protective clothing and
equipment for each team member and 30 percent of all additional facility staff members shall be provided by the
Contractor, and maintained in a secure location outside the secure perimeter of the facility.
Any decision by ICE or other federal agencies to provide and/or direct emergency assistance will be at the
discretion of the Government. The Contractor shall reimburse the Government for any and all expenses incurred in
providing such assistance.
Attempts to apprehend any escapee(s) shall be in accordance with the Emergency Plan, which shall comply with
ICE PBNDS regarding Emergency Plans.
The Contractor shall submit to the COTR a proposed inventory of intervention equipment (e.g., weapons,
munitions, chemical agents) intended for use during performance of this contract. In accordance with ICE policy,
the use of electro-muscular disruption (EMD) devices is prohibited. The COTR, prior to issuance of the NTP, shall
provide concurrence of the intervention equipment. The approved intervention equipment inventory shall not be
modified without prior written concurrence of the CO.
The Contractor shall obtain the appropriate authority from state or local law enforcement agencies to use force as
necessary to maintain the security of the facility. The use of force by the Contractor shall at all times be consistent
with all applicable policies of ICE PBNDS on Use of Force.
L. Manage Computer Equipment and Services in Accordance with all Operational Security Requirements
The Contractor shall comply with all federal security and privacy laws and regulations established to protect federal
systems and data. The Contractor shall inform all personnel of the confidential nature of ICE detainee information.
The Contractor shall restrict access of data information pertaining to ICE detainees to authorized employees with
no appropriate clearance who require this information in the course of their official duties.
In accordance with the Freedom of Information/Privacy Act (FOIA/PA), the Contractor may not disclose
information obtained pertaining to ICE detainees to a third party without written permission from the COTR.
The Contractor shall develop a procedural system to identify and record unauthorized access, or attempts to access
ICE detainee information. The Contractor shall notify the COTR or ICE-designee within four hours of a security
incident.
VII. FACILITY SECURITY AND CONTROL
A. Security and Control (General)
The Contractor shall maintain a copy of facility post orders for employee review within the areas of assignment,
and shall initiate responses to any incidents as outlined in the post orders. The Contractor employees shall write
reports of incidents as outlined in the post orders.
The Contractor shall operate and control all designated points of access and egress on the site; such as, detainee housing
units, pods, barracks, courtrooms, medical facilities, and hold rooms. The Contractor shall inspect all packages carried
in or out of site in accordance with ICE procedures. The Contractor shall comply with ICE security plans.

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HSCEDM-09-R-00003
The Contractor shall comply with all ICE PBNDS pertaining to the security and control of the detention facilities.
The Contractor shall adhere to local operating procedures within each facility.
B. Unauthorized Access
The Contractor shall detect and detain persons attempting to gain unauthorized access to the site(s) identified in this
contract.
C. Direct Supervision of Detainees
The Contractor shall provide supervision of all detainees in all areas, including supervision in detainee housing and
activity areas, to permit Detention Officers to hear and respond promptly to emergencies. The Contractor shall
assign a minimum of one officer to directly supervise and monitor each occupied housing unit. This position is
separate from the housing control post.
D. Log Books
The Contractor shall be responsible for completion and documentation of, for each shift, the following information
in the logbooks:
1.

Activities that have an impact on the detainee population (e.g., detainee counts, shakedowns, detainee
movement in and out of the site, and escorts to and from court).

2.

Shift activities (e.g., security checks, meals, recreation, religious services, property lockers, medical visits).

3.

Entry and exit of vehicles and persons other than detainees, ICE staff, or Contractor staff (e.g., attorneys and
other visitors).

4.

Fire drills and unusual occurrences.

E. Records and Reports
The Contractor shall furnish, on a daily basis, a manifest of all detainees currently detained in the facility. The
manifest shall contain the following information for each detainee: “A” File Number (system of numbering
supplied by ICE); office received from; name; date of birth; gender; nationality; date of arrival; number of days the
detainee has been in the facility; and type of release, if applicable. The manifest shall be transmitted in a Microsoft
Excel format.
The Contractor shall provide monthly status reports to the COTR or ICE designee. Such reports shall include a
monthly key indicator report, which indicates the key personnel positions of the facility (e.g., position title, name of
the employee, vacancies and length of vacancies, dates of service, additional comments). These monthly reports
shall be submitted to the COTR or ICE designee by the fifth of each month for the previous month’s activities and
staffing.
The Contractor shall prepare required orders, instructions, and reports of accidents, security violations, fires, and
bomb threats. The reports shall be maintained, on file, concerning all activities in connection with duties and
responsibilities for the services performed under this contract. All such records shall be kept using a system with a
written policy, which allows the reports to be made available to the Government for inspection.
The Contractor shall, at the request of ICE, prepare any special or other reports, or issue further orders and
instruction as may be required in support of work within the scope of this contract. The distribution, format, and
time elements for these reports shall be directed by Government requirements.
F. Detainee Counts
The Contractor shall monitor detainee movement and physically count detainees as directed in the ICE Detentions
Operations Manual and post orders. (For the ICE Detention Operations Manual, please see
http://www.ice.gov/partners/dro/PBNDS/index.htm) The Contractor shall be responsible for documenting the
physical detainee counts in the logbook. The Contractor shall ensure ICE procedures are followed when the
physical detainee count does not show all detainees are accounted for. At a minimum, official detainee counts shall
take place four times per day and at least once per shift or as directed by the COTR or ICE designee. All counts
shall be documented in separate logs maintained in the applicable locations where detainees are housed, control
center, and shift supervisor’s office and shall be maintained for a minimum of 30 days.
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HSCEDM-09-R-00003
G. Daily Inspections
The Detention Officers shall conduct daily inspections of all security aspects of the site. They shall check all bars,
locks, windows, walls, floors, ventilation covers, glass panels, access plates, protective screens, doors, lights, and
equipment for operational wear and detainee tampering. The Detention Officers shall also report slippery floor
surfaces. This documentation shall be made daily in a logbook. Problems discovered during these inspections shall
be clearly identified in the documentation.
The Contractor shall also notify the COTR of any abnormalities or problems. The Contractor shall immediately
notify the COTR or ICE designee on duty of any physical facility damage. Written documentation of any problem
areas shall be submitted to the COTR by the end of the shift.
H. Control of Contraband
The Contractor shall conduct searches for contraband at least once daily, in all areas in which detainees have
access. Searches shall be random and unannounced. During the searches, detainee possessions shall be disturbed
as little as possible. Contraband items shall be immediately confiscated, logged into the Contraband logbook in
accordance with ICE PBNDS, and turned over to the COTR or ICE-designee on duty. The Contractor shall
document records of the searches in a logbook and forward a report to the COTR within 24 hours after discovery of
the contraband items.
I.

Keys and Access Control Devices
The Contractor shall adhere to key control policies, in accordance with ICE PBNDS Key and Lock Control: The
Contractor shall operate and enforce the personnel admitting and identification systems, and package inspection
procedures in accordance with security guidelines at the protected premises prescribed by ICE PBNDS.
The Contractor shall accept registered mail and parcels, in accordance with ICE-approved procedures. The
Contractor shall be responsible for the distribution of all received mail and parcels.

J.

Control of Chemicals
The Contractor shall adhere to ICE PBNDS, ACA, and OSHA established procedures, applicable laws, and
regulations governing the storage and inventory of all flammable, toxic, and caustic materials used for janitorial
cleaning, laundry maintenance, vehicle maintenance, and other applications.

K. Post Orders
The Contractor shall develop post orders, policies and procedures, and instructions necessary for proper
performance at each duty post. Each post will have a separate post order. The Contractor is responsible for
compliance with all such orders, policies and procedures, and instructions. ICE shall approve all post orders prior
to implementation of them.
The Contractor shall make post orders available to all Contractor employees. Each Detention Officer shall certify,
in writing, that he or she understands and agrees to comply with all post orders, policies and procedures, and
instructions prior to being initially assigned to that post. The Contractor shall retain Detention Officer
Certifications and make them available to the COTR upon request.
L. Deviation from Prescribed Schedule Assignments
The Contractor is authorized to deviate from the scheduled assignment when unusual conditions or circumstances
so demand, and if prior approval is received from the COTR. All deviations shall be recorded in the daily logbook.
When the COTR is not available, the Contractor shall notify ICE-designee immediately or as soon as is practically
possible.
M. Use of Force Policy
ICE restricts the use of physical force by Detention Officers to instances of justifiable self-protection, protection of
others, and protection of property and prevention of escapes. Physical force may only be used to the degree
necessary to safeguard the well being of the detainee(s) and others in the immediate area. The following policies
pertain to use of force:
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HSCEDM-09-R-00003
1.

In no case shall physical force be used as punishment or discipline.

2.

The Contractor shall adhere to ICE Policy Statement on the use of deadly and non-deadly force to include the
use of intermediate and deadly weapons.

3.

The respective Detention Officer shall immediately report all instances of use of physical force to his or her
immediate supervisor. Prior to leaving his or her shift, the Supervisory Detention Officer shall prepare a
written report and submit it to the Warden/Facility Director, who shall review, approve, and provide the report
to the COTR or ICE-designee within 24 hours of the incident.

4.

The physical force report shall include:

5.

a.

An accounting of the events leading to the use of force.

b.

A precise description of the incident to include date, time, place, type of force used, and reasons for
employing force.

c.

A description of the person (Detention Officers or detainees) who suffered described injuries, if any, and
the treatment given.

d.

A list of all participants and witnesses (Contractors, detainees, and ICE personnel) to the incident.

The calculated use of force must be in accordance with the ICE PBNDS and requires, at a minimum, the
following:
a.

The formulation of an After Action Review Team, which must include the participation of the COTR.

b.

An After Action Report submitted to the COTR within 30 days of the incident, with corrective actions
noted, if applicable.

c.

Video footage of the incident must be made available for ICE review.

N. Use of Restraints Policy
The Contractor shall comply with ICE written policy and procedures governing the use of restraint equipment.
Restraints shall never be applied as punishment for more time than is necessary. Restraints shall be used only as a
precaution against escape during transfer to prevent detainee self-injury, injury to others, property damage, or for
medical reasons under direction of the Health Authority. Restraints consist of handcuffs, waist restraints, and leg
restraints. When directed by the COTR, the Detention Officer may use disposable nylon straps in lieu of handcuffs
or leg restraints in emergencies, mass arrest situations, or if a detainee’s wrists or ankles are too large for
conventional restraints. ICE prohibits the Contractor from using all other restraint devices.
O. Intelligence Information
The Contractor shall notify the COTR or ICE-designee immediately on issues which could impact the safety,
security, and the orderly operation of the facility.
P. Notification and Public Disclosures
There shall be no public disclosures regarding this contract made by the Contractor (or any subcontractors) without
review and approval of such disclosure by ICE Public Affairs and express permission granted by the ICE
Contracting Officer. The Government considers such information privileged or confidential.
Q. Lost and Found
The Contractor shall log and maintain all lost and found articles and shall report all items to the COTR or ICEdesignee. The Contractor shall adhere to the requirements contained in the ICE PBNDS for Funds and Personal
Property.
R. Escapes
The Contractor shall take all appropriate measures to prevent escapes. The Contractor shall notify the COTR or
ICE-designee immediately if an escape or an attempted escape has occurred. The Contractor shall provide the
COTR and ICE-designee with a written report prior to the end of the shift. The Contractor shall be held to the
following standards concerning escapes:
1.

The Contractor assumes absolute liability for the escape of any detainee in its control.
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HSCEDM-09-R-00003
2.

The Contractor shall provide written policies and procedures regarding the actions to be taken in the event of
an escape. This document must include reporting requirements for all contract employees, escorts, supervisors,
and management personnel. These procedures shall meet the approval of the COTR, be reviewed at least
annually, and updated as necessary.

3.

Escapes shall be grounds for removing the responsible Contractor Employee(s) from duty if the Contractor
Employee(s) is/are determined by the Contractor or the COTR to be negligent, reckless, or intentional. Notice
of removal shall be provided to the Contracting Officer.

4.

Corrective actions to prevent future escapes or attempted escapes shall be taken immediately and
communicated to the COTR for approval. A written report of the remedial action shall be due to the COTR
within 24 hours of an escape or attempted escape.

5.

An escape is deemed an egregious violation of any applicable ICE PBNDS and subject to an expedited
processing of a Contract Discrepancy Report resulting in a deduction or with-holding.

S. Correspondence and Other Mail
In accordance with ICE PBNDS, the Contractor shall ensure that detainees are able to send and receive
correspondence in a timely manner subject to limitations required for the safety, security, and orderly operation of
the facility. The Contractor shall distribute detainee mail within 24 hours of its arrival at the facility.
T.

Evacuation Plan
The Contractor shall furnish 24 hour emergency evacuation procedures.
The Contractor shall develop a written evacuation and alternate staging plan for use in the event of a fire or major
emergency, per ICE PBNDS regarding emergency plans.

U. Injury, Illness, and Reports
The Contractor shall immediately assist employees, detainees, or others on the premises in need of immediate help
or who are injured or ill. Contractor employees shall provide first aid when necessary.
The Contractor shall immediately notify the COTR or ICE-designee about all incidents that result in physical harm
to or threaten the safety, health, or welfare of any person at the site including job-related injuries. If a detainee
requires immediate medical attention, the Detention Officer shall notify the medical provider as well as the COTR
and/or ICE-designee.
The Contractor shall submit a follow-up written report to the COTR within 24 hours of the occurrence. The
Contractor shall cooperate with ICE in reviewing serious incidents. A serious incident means any incident resulting
in injury to a detainee, Contractor staff, ICE staff, or property damage.
The Contractor shall submit a monthly injury report summary containing, but not limited to, name, time/date,
location, circumstances, care rendered, current status, Worker’s Compensation status, and reference to
identification of initial report.
V. Protection of Employees
The Contractor shall develop plans that comply with ICE comprehensive plans and procedures to safeguard
employees against exposure of blood borne pathogens. The ICE plan is based upon OSHA standards found in the
Employee Occupational Safety and Health (EOSH) Manual.
W. Medical Requests
The Contractor shall adhere to ICE policies and procedures regarding detainee medical requests at
http://www.ice.gov/doclib/pbnds/pdf/medical_care.pdf. If a detainee requires immediate medical attention, the
Detention Officer shall immediately notify his or her Supervisor via radio or telephone. The Contractor’s
Supervisor will, in turn, notify the medical provider as well as the COTR and/or ICE-designee.
X. Emergency Medical Evacuation
The Contractor shall develop and implement written policies and procedures that define emergency health care
evacuation of detainees from within the facility.
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HSCEDM-09-R-00003
Y. Sanitation and Hygienic Living Conditions
The Contractor shall comply with the requirements of the Occupational Safety and Health Act of 1970 and all
codes and regulations associated with 29 CFR 1910 and 1926. The Contractor shall comply with all applicable
ICE, federal, state and local laws, statutes, regulations, and codes. In the event there is more than one reference to a
safety, health, or environment requirement in an applicable, law, standard, code, regulation, or ICE policy, the most
stringent requirement shall apply.
VIII. DETAINEE RIGHTS, RULES, DISCIPLINE, AND PRIVILEGES
A. General
The Contractor shall supervise, observe, and protect detainees from personal abuse, discrimination, corporal
punishment, personal injury, property damage, harassment, or violation of detainee’s civil rights. Contract
personnel shall adhere to ICE policies and procedures, and the PBNDS.
In accordance with ICE PBNDS, the Contractor shall permit detainees to: access the law library, legal materials,
facilities, and equipment; have document copy privileges; and have the opportunity to prepare legal documents.
IX. MANAGE A DETAINEE WORK PROGRAM
A. General
Detainee labor shall be used in accordance with the detainee work plan developed by the Contractor, and will
adhere to the ICE PBNDS on Voluntary Work Program. The detainee work plan must be voluntary, and may
include work or program assignments for industrial, maintenance, custodial, service, or other jobs. The detainee
work program shall not conflict with any other requirements of the contract and must comply with all applicable
laws and regulations.
Detainees shall not be used to perform the responsibilities or duties of an employee of the Contractor. Detainees
shall not be used to perform work in areas where sensitive documents are maintained (designated ICE workspace).
Custodial/janitorial services to be performed in designated ICE work space will be the responsibility of the
Contractor.
Appropriate safety/protective clothing and equipment shall be provided to detainee workers. Detainees shall not be
assigned work that is considered hazardous or dangerous. This includes, but is not limited to, areas or assignments
requiring great heights, extreme temperatures, use of toxic substances, and unusual physical demands.
The Contractor shall supply sufficient Detention Officers to monitor and control detainee work details. Unless
approved by the COTR, these work details must be within the security perimeter.
It will be the sole responsibility of ICE to determine whether a detainee will be allowed to perform on voluntary
work details and at what classification level. All detainees shall be searched when they are returned from work
details.
X. HEALTH SERVICES
Health services will be provided by the Government. The Contractor shall provide adequate space for such health
services.
A. Hospitalization of Detainees
Upon order of the COTR or designated ICE officer, or in an emergency situation, the Contractor shall take custody
of and safeguard detainee(s) at a hospital or clinic when the detainee(s) are undergoing medical examination. The
contract employee will remain until relieved by another contract employee. Twenty-four hour custody shall be
maintained, with constant visual observation when practicable. The detainees shall not use the telephones unless
the Contractor receives prior approval from the COTR or other designated ICE official. The contract employees
shall not fraternize with clinic/hospital staff or with casual visitors to the clinic/hospital. Detainee visitation is not
permitted at the hospital. To prevent any situation which could result in a breach of security, requests for visitation
while the detainee is in detention, including hospital detention shall be pre-approved by the COTR(s) or other
designated ICE official prior to allowing access to the detainee. The Contractor is obligated to relay messages as
requested by the detainee to ICE COTR or other designated ICE official.
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HSCEDM-09-R-00003
B. Manage a Detainee Death
The Contractor shall comply with ICE PBNDS regarding Terminal Illness, Advanced Directives, and Death in the
event of a detainee injury or death. In the event of a detainee death, the Contractor shall immediately notify the
COTR or ICE designated official and submit a written report within 24 hours. The Contractor shall fingerprint the
deceased. Staff members performing the fingerprinting shall date and sign the fingerprint card to ensure that a
positive identification has been made and file the card in the detainee’s file. Personal property of the deceased shall
be inventoried and forwarded to the designated family member, the nearest of kin, or the Consular Officer of the
detainee’s country of legal residence.
If death is due to violence, accident surrounded by unusual or questionable circumstances, or is sudden and the
deceased has not been under immediate medical supervision, the Contractor shall notify the coroner of the local
jurisdiction to request a review of the case, and if necessary, examination of the body.
The Contractor shall establish coroner notification procedures outlining such issues as performance of an autopsy;
that will perform the autopsy, obtaining state-approved death certificates, and local transportation of the body.
The Contractor, in coordination with the COTR or ICE-designee, shall ensure the body is turned over to the
designated family member, the nearest of kin, or the Consular Officer of the detainee’s country of legal residence.
XI. FOOD SERVICE
A. Manage Food Service Program in a Safe and Sanitary Environment
The Contractor shall provide detainees with nutritious, adequately varied meals, prepared in a sanitary manner
while identifying, developing, and managing resources to meet the operational needs of the food service program.
The Contractor shall provide a sack meal for detainees in custody and those who are absent during any meal.
Further, the Contractor shall provide sack meals as requested by ICE staff. The contents of the sack meals must be
approved by COTR or designee.
At the COTR’s request, the Contractor shall provide sack meals for detainees in ICE custody, but not yet on the
Contractor’s premises.
The Contractor shall identify, develop, and manage food service program policy, procedures, and practices in
accordance with the ICE PBNDS on Food Service.
XII. DETAINEE SERVICES AND PROGRAMS
A. Manage Detainee Clothing, Linens, and Bedding
The Contractor shall issue and exchange detainee clothing, linen, and bedding in accordance with the ICE PBNDS
on Personal Hygiene.
B. Manage Multi-Denominational Religious Services Program
The Contractor shall ensure detainees of different religious beliefs will be provided reasonable and equitable
opportunity to practice their respective faiths. The religious services program shall comply with all elements of the
ICE PBNDS on Religious Practices. The Contractor shall provide a full-time FTE non-denominational chaplain.
C. Provide for a Detainee Recreation Program
The Contractor shall develop adequate and meaningful recreation programs for detainees at the facility. The
Contractor shall ensure that sufficient Detention Officers are assigned to supervise all recreation activities. The
detainee recreation program will comply with all elements of the ICE PBNDS on Recreation.
D. Manage and Maintain a Commissary
A commissary shall be operated by the Contractor as a privilege to detainees who will have the opportunity to
purchase from the commissary at least once per week. These items will not include those items prohibited by the
Warden/Facility Director. All items available at the commissary must be approved by the COTR or ICE-designee.
The commissary inventory shall be provided to the COTR upon request. Notice of any price increases must be
provided to the COTR. The Contractor may assess sales tax to the price of items, if state sales tax is applicable.
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HSCEDM-09-R-00003
Revenues shall be maintained in a separate account and not commingled with any other funds. If funds are placed
in an interest bearing account, the interest earned shall be credited to the detainees. Any expenditure of funds from
the account shall only be made with the approval of the Contracting Officer. Any revenues earned in excess of
those needed for commissary operations shall be used solely to benefit detainees at the facility.
At the end of the contract period, or as directed by the Contracting Officer, a check for any balance remaining in
this account shall be made payable to the Treasury General Trust Fund and given/transmitted to the Contracting
Officer.
Detainees are permitted to receive funds from outside sources (i.e., from family, friends, bank accounts). Outside
funds or those generated from work may be used to pay for products and services from the commissary.
E. Manage and Maintain a Detainee Telephone System
The Contractor shall provide detainees with reasonable and equitable access to telephones as specified in ICE
PBNDS on Telephone Access. Telephones shall be located in an area that provides for a reasonable degree of
privacy and a minimal amount of environmental noise during phone calls.
If authorized to do so under applicable law, the Contractor shall monitor and record detainee conversations. If
detainee telephone conversations can be monitored under applicable law, the Contractor shall provide notice to
detainees of the potential for monitoring. However, the Contractor shall also provide procedures at the facility for
detainees to be able to place unmonitored telephone calls to their attorneys.
Telephone rates shall not exceed the dominant carrier tariff rate and shall conform to all applicable federal, state,
and local telephone regulations.
The ICE designated Detainee Telephone Services (DTS) vendor will be the exclusive provider of detainee
telephones for this facility. The DTS contractor shall be allowed to install vending debit machines and shall receive
100 percent of all revenues collected by sale of prepaid debit services. The DTS provider shall be responsible for
furnishing all inventory and supply of prepaid debit cards to the Contractor. The DTS provider shall be responsible
for the costs incurred for installation of the equipment, any monthly telephone charges incurred from the operation
of DTS, and the maintenance and operation of the system. The Contractor shall not be entitled to any commissions,
fees, or revenues generated by the use of the DTS or the detainee telephones.
The Contractor shall inspect telephones for serviceability, in accordance with ICE policies and procedures. The
Contractor shall notify the COTR or ICE designees of any inoperable telephones.
F. Provide for the Special Needs of the Female Detainee Population
The Contractor shall provide programs and services to meet the special needs of the female detainee population,
including the provision of feminine hygiene products for the female detainee population.
G. Law Library
The Contractor shall provide secure space within the secure perimeter, either a dedicated room or a multipurpose
room for books and materials to provide a reading area – “Law Library” – in accordance with the ICE PBNDS on
Law Libraries and Legal Material.
H. Physical Plant
The facility operation and maintenance shall ensure that detainees are housed in a safe, secure, and humane manner.
All equipment, supplies, and services shall be Contractor-furnished except as otherwise noted.
The facility, whether new construction expansion or an existing physical plant, shall be designed, constructed,
operated, and maintained in accordance with all applicable federal, state, and local laws, regulations, codes,
guidelines, and policies. In the event of a conflict between federal, state, or local codes, regulations or
requirements, the most stringent shall apply. In the event there is more than one reference to a safety, health, or
environmental requirement in an applicable law, standard, code, regulation or Government policy, the most
stringent requirement shall apply.
The facility shall provide housing configurations commensurate with the security needs of the population.

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HSCEDM-09-R-00003
The facility, whether new construction expansion or existing physical plant, shall comply with 40 U.S.C. 619,
which stipulates compliance with nationally recognized codes and comply with the latest edition in effect on the
date of proposal submission of one of the following codes:
1.

The Uniform Building Code (UBC), with the State of facility location’s Amendments

2.

The Building Officials and Code Administrators (BOCA) National Building Code (NBC)

3.

The Standard Building Code (SBC)

In the event the jurisdiction in which the facility is located does not mandate use of UBC, BOCA NBC or SBC,
then the facility shall comply with the BOCA NBC. Whether the facility is new construction or an expansion of an
existing physical plant fire protection and life safety issues shall be governed by the latest edition of the National
Fire Protection Association (NFPA) 101 Code for Safety to Life from Fire in Buildings and Structures and
applicable National Fire Codes (NFC). Should conflicts occur between NBC and NFC, NFC shall apply.
E.O. 12699, as amended by E.O. 13286 - Whether new construction expansion or existing physical plant, the
facility shall comply with the Seismic Safety of Federal and Federally Assisted or Regulated New Building
Construction. The seismic safety requirements as set forth in either the 1991 International Conference of Building
Officials, the UBC, the 1992 BOCA, NBC (or the 1992 Amendments to the Southern Building Code Congress) or
SBC are the minimum standards. Should the code applicable for the state in which the facility is located be more
stringent than the other codes set forth herein; the state code shall prevails.
The facility, whether new construction expansion or existing physical plant, shall comply with the requirements of
the Architectural Barriers Act of 1968 as amended and the Rehabilitation Act of 1973 as amended. The standards
for facility accessibility by physically handicapped persons as set forth in “Uniform Federal Accessibility
Standards/Fed Std. - 795 4/01/88 Edition” (UFAS) shall apply. All areas of the buildings and site shall meet these
requirements.
Activities, which are implemented in whole or in part with federal funds, must comply with applicable legislation
and regulations established to protect the human or physical environment and to ensure public opportunity for
review. The Contractor shall remain in compliance with federal statutes during performance of the contract
including, but not limited to, the following Acts: Clean Air, Clean Water, Endangered Species, Resources
Conservation and Recovery; and other applicable laws, regulations and requirements. The Contractor shall also
comply with all applicable limitations and mitigation identified in any Environmental Assessment or
Environmental Impact Statement prepared in conjunction with the contract pursuant to the National Environmental
Policy Act, 42 U.S.C. 4321.
The Contractor shall be responsible for and shall indemnify and hold the Government harmless for any and all
spills, releases, emission, disposal and discharges of any toxic or hazardous substance, any pollutant, or any waste,
whether sudden or gradual, caused by or arising under the performance of the contract or any substance, material,
equipment, or facility utilized. For the purposes of any environmental statute or regulation, the Contractor shall be
considered the “owner and operator” for any facility utilized in the performance of the contract, and shall indemnify
and hold the Government harmless for the failure to adhere to any applicable law or regulation established to
protect the human or physical environment. The Contractor shall be responsible in the same manner as above
regardless of whether activities leading to or causing a spill, release, emission or discharge are performed by the
Contractor, its agent or designee, a detainee, visitors, or any third party.
If a spill(s) or release(s) of any substance into the environment occur, the Contractor shall immediately report the
incident to the COTR or ICE designated official. The liability for the spill or release of such substances rests solely
with the Contractor and its agent.
A safety program shall be maintained in compliance with all applicable Federal, state and local laws, statutes,
regulations and codes. The Contractor shall comply with the requirements of the Occupational Safety and Health
Act of 1970 and all codes and regulations associated with 29 CFR 1910 and 1926.
Fire Alarm Systems and Equipment - All fire detection, communication, alarm, annunciation, suppression and
related equipment shall be operated, inspected, maintained and tested in accordance with the most current edition of
the applicable NEC and Life Safety Codes.
The Contractor shall provide outside lighting sufficient to illuminate the entire facility and secure perimeter with at
least 1.5 candlepower per square foot in all areas.

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For new construction expansion or existing physical plant, final and completed, the Contractor prior to issuance of
the NTP shall submit design/construction documents to the COTR. For all new construction expansion, the
construction schedule shall be updated to reflect current progress and submitted to the COTR on a monthly basis.
Government staff will make periodic visits during construction to verify Contractor progress and compliance with
contract requirements. As-built drawings and current drawings of the buildings and site utilities shall be
maintained in a secure location during construction and contract performance. These updates shall be provided to
the COTR within 30 days of any changes made. Site utilities include, but are not limited to: water and sewer lines;
gas lines; tunnels; steam lines; chilled water lines; recording layouts; elevations; modifications; additions; etc. Two
copies of the as-built drawings shall be provided to the COTR in AUTOCAD release 14.0 on a CD-ROM no later
than 90 days after issuance of the NTP.
Promptly after the occurrence of any physical damage to the facility (including disturbances), the Contractor shall
report such damage to the COTR or ICE designated official. It shall be the responsibility of the Contractor to repair
such damage, to rebuild or restore the institution.
A number of Government staff will be on-site to monitor contract performance and manage other Government
interests associated with operation of the facility. Government staff will have full access to all areas of the facility.
Contractor access to Government required space must be pre-approved by the COTR. In cases of emergency the
Contractor shall notify the COTR promptly.
The Contractor shall provide operational space for ICE, Office of Principal Legal Advisor (OPLA), and Executive
Office for Immigration Review (EOIR) operations. Supplied design drawings are to be used as a guide regarding
space for EOIR functions. ICE will make evaluations of each individual offer regarding EOIR space and make
determinations of best value to the Government. All office and multiple use space shall be complete with
appropriate electrical, communication, and phone connections.
1.

ICE Support Space
Refer to ICE Design Standards for specific office and workstation sizes and specific furnishing requirements
for 1,575 beds. The Standards include but are not limited to the following:
A total of 44 offices and 55 workstations as outlined below:


1 Office - Assistant Field Office Director



1 Office - Officer in Charge



1 Office - Assistant Officer in Charge



1 Office - Intelligence Officer



1 Office - Chief Immigration Enforcement Agent



1 Office - Mission Support Specialist



2 Offices - Contracting Officer’s Technical Representative



2 Workstations - Mission Support Assistant



1 Workstation – Receptionist



1 Office - Intelligence Research Specialists



1 Workstation - OIC Secretary



6 Offices - Supervisory Detention and Deportation Officers



24 Offices - Deportation Officers



24 Workstations - Deportation Removal Assistants



1 Office - Training Officer



1 Office - Detention Operations Supervisor



3 Offices - Supervisory Immigration Enforcement Agents



27 Workstations - Immigration Enforcement Agents



File rooms (see Standards for size and quantity)
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HSCEDM-09-R-00003

2.



Conference rooms adjacent to or within ICE area (see Standards for size and quantity)



Employee break rooms (see Standards for size and quantity)



Employee gun lockers that meet the PBNDS



Employee fitness center/weight room that includes adequate locker room area with showers and restrooms



ICE Armory per the Detention Standards



Training room



Consulate Affairs room

OPLA Space
OPLA Space Requirements - based on a 1,575 Bed Correctional Detention Facility (if OPLA shall be located
or relocated elsewhere in the complex):
Refer to ICE/OPLA Design Standards for specific office and workstation sizes and specific furnishing and
utility requirements for a 1,575 bed Contract Detention Facility. All furniture and case goods shall be
furnished by the Contractor in accordance with ICE/OPLA Design Standards. The Standards include but are
not limited to the following:

3.



Supervisory Attorney hard walled office (see Standards for size)



12 - Attorney hard walled offices (see Standards for size)



4 - Legal Technician workstations (see Standards for size)



1 - Mail/File Clerk workstation (see Standards for size)



1 - Conference room/Law Library (see Standards for size)



1 - Break room (see Standards for size)



1 - Supply room (see Standards for size)



1 - Storage/Copier room (see Standards for size)



1 - Support workstation for fax/scanner/network printer (see Standards for size)



Separate entrance for OPLA staff is requested with access to parking lot, which must be ADA compliant.



OPLA Support Space must be provided per the ICE/OPLA Design Standards



OPLA space shall be contiguous.

EOIR Space
EOIR Space Requirements - based on a 1,575 Bed CDF (if the court shall be located or relocated elsewhere in
the complex):
Refer to ICE/EOIR Design Standards for specific office and workstation sizes and specific furnishing and
utility requirements for a 1,575 bed Contract Detention Facility. All furniture and case goods shall be
furnished by the Contractor in accordance with ICE/EOIR Design Standards. The Standards include but are
not limited to the following:


5 Courtrooms and accompanying office and support space shall be as per the ICE/EOIR Design Standards.
The courtrooms shall be sized as follows: 3 courtrooms shall be at the size per the design guide at 850
square feet, and 2 shall be at 650 square feet. Each courtroom should have the capability to hold live court
as well as conduct hearings via tele-video. All furniture and case goods shall be furnished by the
Contractor in accordance with ICE/EOIR Design Guide and specifications. Any expansion space shall be
contiguous to existing court space/function.



5 Courtroom Sub-Lobby (see Standards for size)



1 Judges’ secure corridor (see Standards for size)



1 Public/detainee secure corridor (see Standards for size)



15 Offices/enclosed spaces/functions (see Standards for size)
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HSCEDM-09-R-00003


15 Workstations (see Standards for size)



1 Visitation space (pro-bono room) must be provided to meet the ACA and NDS standards



Separate entrance for judges and staff is required with complete security system and access to parking lot,
which must be ADA compliant



EOIR Support Space must be provided per the ICE/EOIR Design Standards



EOIR space shall be contiguous.

For further EOIR space requirements, please see Executive Office for Immigration Review – Design Standards for
ICE/DRO Service Processing Centers and Contract Detention Facilities, May 12, 2006.
For further ICE and OPLA space requirements, please see Contract Detention Facility (CDF) Design Standards for
Immigration and Customs Enforcement (ICE), May 14, 2007; addendums: ICE Cabling Standards; Phone
Specifications.
Government space shall be climate controlled and located consistent with the administrative office space for the
Contractor’s staff. Government-occupied space shall be separate from, but accessible to, detainee housing units
and the centralized visiting area. Government-occupied space shall also be secure and inaccessible to Contractor
staff, except when specific permission is granted by on-site ICE, EOIR, or OPLA staff. The Contractor shall be
responsible for all maintenance, security, and janitorial costs associated with space designated for Government
staff.
4.

Additional Requirements
a.

Furniture
All furniture and case goods shall be furnished by the Contractor in accordance with ICE Design Guide
and specifications, which include ICE support space and all operational components which include EOIR,
OPLA, and DIHS space as required in accordance with the ICE Design Standards.

b. ICE IT Equipment
ICE will provide and install IT equipment in office spaces for ICE personnel only, to include computer
workstations and screens, printers, and fax machines. All infrastructure, cabling, and interfacing
equipment shall be provided by the Contractor at time of construction/expansion.
NOTE: ICE IT system must be a complete, independent, and physically separate system from the
Contractor’s IT system. The system shall serve all operational components: ICE, OPLA, and
DIHS. EOIR shall have a separate system within EOIR IT space as per the EOIR Design
Standards.
c.

Communication Equipment
The Contractor shall purchase, install and maintain a complete and operating communication system,
which includes but is not limited to: cabling, fiber optics, patch panels, landing blocks, circuits, PBX and
voice mail, phone sets and other supporting infrastructure and supporting system in compliance with ICE
specifications. Separate billing to ICE shall be established on all recurring service fees for
communications and IT. Systems shall be installed specifically for ICE use.
NOTE: ICE communication system must be a complete, independent, and physically separate system
from the Contractor’s communication system, and billed separately. The system shall serve all
operational components: ICE, OPLA, and DIHS. EOIR shall have a separate system within
EOIR IT space as per the EOIR Design Standards.

d. Visitation and Holding Space
Sufficient space shall be provided for contact and non-contact visitation and group and individual holding
rooms, including designated space to permit appropriate screening and searching of both detainees and
visitors in visitation areas. The Contractor shall provide at a minimum 25 non-contact rooms (at least 60
square feet each) and a minimum of 10 private, non-monitored attorney-client (detainee) rooms (at least

Attachment 1 – Sample Performance Work Statement
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HSCEDM-09-R-00003
100 square feet each). Space shall be provided for the storage of visitors’ personal items not allowed into
the visiting area.
e.

ICE Detention Standards
The Contractor shall provide a facility that will support and deliver all of the environmental and physical
requirements to ensure total compliance with the current ICE PBNDS. A facility includes all service and
support detention areas.
NOTE: ICE will review and approve all design documents, and maintain approval of final inspection of
the facility before occupancy.

f.

Parking Spaces
The Contractor shall provide no less than 100 parking spaces on-site at the facility exclusively for
Government use.

The Contractor shall ensure that video cameras monitor hallways, exits, and common areas. A qualified
individual shall be responsible for monitoring this system inside and outside the building. Considering that the
videos will be recordings of residents who may be seeking asylum or other considerations under U.S.
immigration law, the Contractor is required to maintain the tapes and may not release them to anyone, unless
approved by DHS. The Contractor shall develop a plan for keeping the videos for the duration of the project
period and destruction of them upon completion of the program.
XIII. PROPERTY ACCOUNTABILITY
A. General
The Contractor personnel shall not permit any Government property to be taken away or removed from the premises.
The Contractor shall enact practices to safeguard and protect Government property against abuse, loss, or any other such
incidents. Government property shall be used only for official business.
All Government property furnished under this contract shall remain property of the Government throughout the contract
term. ICE shall maintain a written inventory of all Government property issued to the Contractor for performance
hereunder. Upon expiration or termination of this contract, the Contractor shall render a written accounting to the
COTR of all such property. The Contractor shall assume all risk, and shall be responsible for any damage to or loss of
Government furnished property used by Contractor employees. Normal wear and tear will be allowed.
The Contractor, upon expiration or termination of services, shall immediately transfer to the COTR, any and all
Government property in its possession or in the possession of any individuals or organizations under its control,
except as otherwise provided for in this contract. The Contractor shall cooperate fully in transferring property to
the successor Contractor. The Government shall withhold final payment until adjustments are made for any lost
property.
B. Facility, Equipment, Materials, Supplies, and Instructions Furnished by the Government
The Government will furnish the following property at no cost to the Contractor:
Copies of the detention standards cited in the PWS and one copy of all pertinent operational manuals shall be provided
prior to starting work under the contract. The Contractor shall be responsible for duplication of these standards for
Contractor employees.
Administrative forms, Equal Employment Opportunity, Occupational Safety and Health Administration, Service
Contract Act, Drug Free Posters, and DHS OIG hotline poster, as required in this contract. As applicable
Department of Homeland Security (DHS) work orders will be issued to the Contractor via DHS Form I-203, Order
to Detain or Release Alien.
ICE office space equipment, such as, but not limited to: office telephones, copying machines, fax machines, computer
equipment, and typewriters for Government use. The Government shall be responsible for installation of conduit and
data lines within the dedicated Government office space.

Attachment 1 – Sample Performance Work Statement
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HSCEDM-09-R-00003
XIV. FIREARMS / BODY ARMOR
A. Firearms Requirements
The Contractor shall provide new firearms and maintain sufficient licensed firearms and ammunition to equip each
armed Detention Officer and armed supervisor(s) with a licensed weapon while on duty. Firearms may be re-issued
to new replacement employees throughout the life of the contract as long as the firearm is in serviceable condition.
Personal firearms shall not be used. A licensed gunsmith, in writing, shall certify all firearms safe and accurate.
Firearms shall be standard police service-type, semi-automatic capable of firing hollow-point ammunition that
meets the recommendations of the firearms manufacturer. Ammunition will be factory load only – no reloads. The
Contractor shall adhere to the manufacturer’s specifications regarding ammunition retention, e.g., ammunition shall
be properly rotated and older ammunition utilized prior to utilization of newer ammunition.
The Contractor shall provide sufficient ammunition for each armed Detention Officer, including uniformed contract
supervisor(s); they shall be issued three full magazines.
The Contractor shall account for all firearms and ammunition daily.
If any weapons or ammunition are missing from the inventory, the COTR shall be notified immediately.
All firearms shall be licensed by the State.
Firearms shall be inspected. This shall be documented by the Warden/Facility Director.
Loading, unloading, and cleaning of the firearms shall only take place in designated areas.
The firearms shall be cleaned and oiled as appropriate to ensure optimum operating conditions.
Firearms shall be carried with the safety on, if applicable, with a round in the chamber.
The Contractor shall maintain appropriate and ample supplies of firearms’ upkeep and maintenance equipment
(cleaning solvents, lubricating oil, rods, brushes, patches, and other normal maintenance tools).
The Contractor shall provide a complete listing of licensed firearms by serial numbers and by each safe location to
the COTR prior to beginning performance under this contract.
These lists shall be kept current through the terms of the contract and posted within each firearm’s safe.
The Contractor shall obtain and maintain on file appropriate State and municipality permits and weapons permits
for each officer.
A copy of this permit shall be provided to the COTR at least three working days prior to the anticipated assignment
date of any individual.
The Contractor shall ensure that its employees have all permits and licenses in their possession at all times while in
performance of this contract.
The Contractor shall provide safes/vaults for storage of firearms and ammunition, for each location where firearms
are issued or exchanged, which meet agency requirements and are approved for the storage of firearms and
ammunition.
The COTR is responsible for approving the proposed safes/vaults prior to usage. Contract supervisors and guards
shall make accurate receipt and return entries on a Firearms and Equipment Control Register.
Except when issuing or returning ammunition or firearms, each safe/vault shall remain locked at all times.
The Contractor shall be responsible for having the combination of each safe/vault changed at least once every six
months, or more often if circumstances warrant.
The Contractor shall certify firearms training to the COTR.
The Contractor shall certify proficiency every quarter.
The Contractor shall provide an ICE approved intermediate weapon(s).
The Contractor shall assign one or more contractor staff to the positions of: 1) Ammunition Control Officer and 2)
Firearms Control Officer, per ICE PBNDS.
Attachment 1 – Sample Performance Work Statement
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HSCEDM-09-R-00003

B. Body Armor Requirements
The Contractor shall provide body armor to all armed Detention Officers and armed supervisor(s).
Body armor shall be worn while on armed duty.
The body armor shall meet all requirements as set forth in the ICE Body Armor Policy. See Section J, Attachment
6.
The Contractor shall procure replacement body armor if the body armor becomes unserviceable, ill-fitting,
worn/damaged, or at the expiration of service life.
All armed Detention Officers and armed supervisors need to be made aware of the health risks associated with the
wearing of body armor in high heat/high humidity conditions and/or during strenuous exertion. When Detention
Officers and supervisors are required to wear body armor, they shall be provided opportunities to re-hydrate and
remove the body armor as necessary.
The use of personally owned body armor is not authorized.

Attachment 1 – Sample Performance Work Statement
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HSCEDM-09-R-00003

ATTACHMENT 2

MODEL QUALITY ASSURANCE
SURVEILLANCE PLAN
DETENTION SERVICES
SEATTLE AREA CONTRACT DETENTION FACILITY

U.S. Department of Homeland Security
Immigration and Customs Enforcement
HSCEDM-09-R-00003

Model Quality Assurance Surveillance Plan
Detention Services
Seattle Area Contract Detention Facility

HSCEDM-09-R-00003

Table of Contents
1.

INTRODUCTION

1

2. DEFINITIONS

1

3. QUALITY CONTROL PLAN

2

4. METHODS OF SURVEILLANCE

2

5. FUNCTIONAL PERFORMANCE AREAS AND STANDARDS

3

6. FAILURE TO MEET PERFORMANCE STANDARDS

4

7. NOTIFICATIONS

4

8. DETAINEE/MEMBER OF PUBLIC COMPLAINTS

5

9. ATTACHMENTS

6

Attachment A – Performance Requirements Summary

7

Attachment B – Contract discrepancy Report

11

Attachment C – On-Site Compliance Monitoring Tool

12

Attachment D – Staffing Plan

27

HSCEDM-09-R-00003

QUALITY ASSURANCE SURVEILLANCE PLAN
IMMIGRATION AND CUSTOMS ENFORCEMENT (ICE)
OFFICE OF DETENTION AND REMOVAL OPERATIONS (DRO)
1.

INTRODUCTION

The Government’s Quality Assurance Surveillance Plan (QASP) is based on the premise that the
Contractors, and not the Government, are responsible for the day-to-day operation of the CDF, the delivery
of secure housing of the detainees, Stationary Detention Services and Transportation of detainees, and all
the management and quality control actions required to meet the terms of the contract. The role of the
Government in quality assurance is to ensure performance standards are achieved and maintained. The
Contractor is required to develop a comprehensive program of inspections and monitoring actions and to
document its approach in a Quality Control Plan (QCP). The Contractor’s QCP, upon approval by the
Government, will be made a part of the resultant contract.
This QASP is designed to provide an effective surveillance method to monitor the Contractor’s
performance relative to the requirements listed in the contract. The QASP illustrates the systematic method
the Government (or its designated on-site representative) will use to evaluate the services the Contractor is
required to furnish.
This QASP is based on the principle that the Government must validate that the Contractor is complying
with Immigration and Customs Enforcement, Detention and Removal Operations (ICE/DRO) mandated
quality standards in providing security, detention, and transportation services. Performance standards
address all facets of guard services, detainee handling, including the related administrative, safety, health,
facility, records management, food, transportation, etc. Efficient management by the Contractor and use of
an approved QCP will ensure that the facility is operating within acceptable quality levels.

2.

DEFINITIONS

Acceptable Quality Level: The minimum level of quality that will be accepted by the Government in
order to meet the performance standards.
Contracting Officer’s Technical Representative (COTR): The COTR interacts with the Contractor to
inspect and accept services/work performed in accordance with the technical standards prescribed in the
contract. The Contracting Officer issues a written memorandum that appoints the COTR. Other
individuals may be designated to assist in the inspection and quality assurance surveillance activities.
Deduction: Funds may be deducted from a monthly invoice for an egregious act or event, or if the same
deficiency continues to occur. The Contractor will be notified immediately if such a situation arises. The
Contracting Officer in consultation with the Program Office will determine the amount of the deduction.
Amounts deducted are not recoverable. The assessment of deductions does not preclude the Contracting
Officer from initiating other applicable contract actions and remedies, if applicable.
Functional Area: A logical grouping of performance standards.
Measures: The method for evaluating compliance with the standards.
PBNDS: Performance Based National Detention Standards
Performance Requirements Summary (Attachment A): The Performance Requirements Summary
(PRS) depicts what the Government intends to qualitatively inspect. The PRS is based on the statutory,
regulatory, policy and operational considerations that will impact the contract as listed on the SOO, Section
C.9.

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HSCEDM-09-R-00003

The PRS identifies performance standards grouped into seven functional areas, and quality levels essential
for successful performance of each requirement. The PRS is used by the Government reviewers (or their
designated representative) when conducting quality assurance surveillance to guide them through the
inspection and review processes for assessing compliance in meeting Government standards.
Performance Standards: The performance standards are established in the DRO ICE Performance Based
National Detention Standards (PBNDS) and contained in the Detention Operations Manual, at
http://www.ice.gov/partners/dro/opsmanual/index.htm, as well as the ACA standards for Adult Local
Detention Facilities (ALDF). Other standards may also be defined in the contract.
Withholding: Amount of monthly invoice payment withheld pending correction of a deficiency. See
Attachment A for information on percentage of invoice amount that may be withheld for each functional
area. Funds withheld from payment are recoverable (see Sections 5 and 6) if the COTR and Contracting
Officer confirm resolution/correction and approve in writing, and should be included in the next month’s
invoice.

3.

QUALITY CONTROL PLAN

As a part of its agreement with the Government, the Contractor is required to develop, implement, and
maintain a Quality Control Plan (QCP) that describes the methods it will use to review its performance to
ensure it conforms to the performance requirements. Such reviews are performed by the Contractor in
order to validate its operations, and assure the Government that the services meet the performance
standards.
The Contractor’s QCP shall include monitoring methods that ensure and demonstrate its compliance with
the performance standards. This includes inspection methods and schedules that are consistent with the
regular reviews conducted by DRO. The reports and other results generated by the Contractor’s QCP
activities shall be provided to the COTR as requested.
The frequency and type of the Contractor’s reviews should be consistent with what is necessary to ensure
compliance with the performance standards, but no less frequently than what is described in the
Government’s monitoring instrument/worksheets (see Attachment C).
The Contractor is encouraged not to limit its inspection to only the processes outlined in the Government’s
standard; however, certain key documents must be produced by the Contractor to assure the Government
that the services meet the performance standards. Some of the documentation that must be generated and
made available to the COTR for inspections is listed below. The list is intended as illustrative and is not
all-inclusive. The Contractor must develop and implement a program that addresses the specific
requirement of each standard and the means it will use to document compliance.









4.

Written policies and procedures to implement and assess operational requirements of the standard
Documentation and record keeping ensuring ongoing operational compliance with the standards
(e.g., inventories, logbooks, register of receipts, reports)
Staff training records
Contract Discrepancy Reports (CDR)
Investigative reports
Medical records
Records of investigative actions taken
Equipment inspections

METHODS OF SURVEILLANCE

The Government will inspect the facility and operations using worksheets it developed for this purpose.
All facilities will be subject to an annual full facility review using the procedures outlined in the Detention
Management Control Program (DMCP), as well as the ACA Standards for ALDF. More frequent
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HSCEDM-09-R-00003

inspections may be required by the COTR. The Government’s annual full facility reviews will use the
monitoring checklists (see Attachment C) embedded in the standards to assess overall performance, by
reviewing specific items within the seven functional areas on a daily, weekly, monthly, and/or quarterly
basis. Both annual and routine inspections will include a review of the Contractor’s QCP activities
including the reports and results generated by them.
The COTR or designee will evaluate the Contractor’s performance by (a) conducting site visits to assess
the facility and detainee health and welfare conditions, (b) reviewing documentation, and (c) interviewing
the Contractor’s personnel and/or detainees. NOTE: For day-to-day activities, the Government will
conduct its surveillance using the worksheets created for this purpose, along with the Contract Deficiency
Reports (CDR); (see Attachment B) and the “Contract Performance Monitoring Tool” set forth in
Attachment C. Where ICE/DRO standards are referenced for annual review purposes, the “Monitoring
Instruments” and “Verification Sources” identified in the ICE/DRO standard will be used.
4.1 Site Visits: Site visits are used to observe actual performance and to conduct interviews to determine
the extent of compliance with performance standards, and to ensure any noted deficiencies are effectively
addressed and corrected as quickly as possible. All Government facilities will have an on-site COTR
designee. Routine reviews may involve direct observation of the Contractor’s personnel performing tasks,
interacting with detainees and other staff members, and/or reviewing documentation that demonstrates
compliance with the DRO performance based national detention standards. On-site inspections may be
performed by the ICE COTR or by other parties designated as representatives of ICE. Inspections may be
planned (e.g., annual inspections and the regularly scheduled inspections identified in Attachment C) or adhoc.
4.2 Ad-Hoc: These inspections are unscheduled and will be conducted as a result of special interests or
unexpected conditions arising from routine monitoring of the Contractor’s QCP, an unusual occurrence
pertaining to the agreement, or other ICE concerns. These inspections may also be used as a follow-up to a
previous inspection. Inspection findings will be provided to the Contractor as appropriate.
When visiting a site, either the COTR or a designated third party may conduct their own inspections of
Contractor’s performance activities, or accompany the Contractor’s designated Quality Control Inspector
(QCI) on scheduled inspections. The COTR may also immediately inspect the same area as soon as the
QCI has completed the quality control inspection to determine if any surveillance areas were overlooked.
The COTR may also inspect an area prior to the QCI and compare results. The COTR will record all
findings; certain deficiencies noted will be provided in writing and must be corrected within a reasonable
amount of time in the CDR (see Attachment B).
4.3 Review of Documentation: The Contractor must develop and maintain all documentation as
prescribed in the performance standards (e.g., post logs, policies, and records of corrective actions). In
addition to the documentation prescribed by the standards, the Contractor must also develop and maintain
documentation that demonstrates the results of its own inspections as prescribed in its QCP. The COTR
will review both forms of documentation to affirm that the facility conditions, policies/procedures, and
handling of detainees all conform to the performance standards stated herein. When reviewing the
Contractor’s documentation, the Government may review 100 percent of the documents, or a representative
sample. Documentation may be reviewed during a site visit, or at periodic points throughout the period of
performance.
4.4 Interviews and Other Feedback: The COTR will interview key members of the Contractor’s staff,
detainees, and other Government personnel to ascertain current practices and the extent of compliance with
the performance standards.

5.

FUNCTIONAL PERFORMANCE AREAS AND STANDARDS

To facilitate the performance review process, the required performance standards are organized into seven
functional areas corresponding to the requirements in the Performance Work Statement (PWS). Each
functional area represents a proportionate share (i.e., weight) of the monthly invoice amount payable to the
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HSCEDM-09-R-00003

Contractor based on meeting the performance standards. Payment withholdings will be based on these
percentages and weights applied to the overall monthly invoice.
ICE may unilaterally change the functional areas and associated standards affiliated with a specific
functional area. The Contracting Officer will notify the Contractor at least 30 calendar days in advance of
implementation of the new standard(s). If the Contractor is not provided with the notification, adjustment
to the new standards must be made within 30 calendar days after notification. If any change affects pricing,
the Contractor may submit a request for equitable price adjustment in accordance with the “Changes”
clause. ICE reserves the right to develop and implement new inspection techniques and instructions at any
time during performance without advance notice to the Contractor, so long as the standards are not more
stringent than those being replaced, unless agreed upon by the parties.

6.

FAILURE TO MEET PERFORMANCE STANDARDS

Performance of services in conformance with the PRS standards is essential for the Contractor to receive
full payment as identified in the contract. The Contracting Officer may take deductions against the
monthly invoices for unsatisfactory performance documented through surveillance of the Contractor’s
activities gained through site inspections, reviews of documentation (including monthly QCP reports),
interviews, and other feedback. As a result of its surveillance, the Contractor will be assigned the
following rating relative to each performance standard:
Rating
Acceptable
Deficient
At-Risk

Description
Based on the measures, the performance standard is demonstrated.
Based on the measures, compliance with most of the attributes of the performance
standard is demonstrated and observed with some area(s) needing improvement.
There are no critical areas of unacceptable performance
Based on the performance measures, the majority of a performance standard’s
attributes are not met.

Using the above standards as a guide, the Contracting Officer will implement adjustments to the
Contractor’s monthly invoice as prescribed in Attachment A.
Rather than withholding funds until a deficiency is corrected, there may be times when an event or a
deficiency is so egregious that the Government deducts (vs. “withholds”) amounts from the Contractor’s
monthly invoice. This may happen when an event occurs, such as an escape, traffic accident due to
Contractor’s negligence, or sexual abuse, when a particular deficiency is noted three or more times without
correction, or when the Contractor has failed to take timely action on a deficiency about which he/she was
properly and timely notified. The amount deducted will be consistent with the relative weight of the
functional performance area where the deficiency was noted. The deduction may be a one-time event, or
may continue until the Contractor has either corrected the deficiency, or made substantial progress in the
correction.
Further, a deficiency found in one functional area may tie into another. If a detainee escaped, for example,
a deficiency would be noted in “Security and Control,” but may also relate to a deficiency in the area of
“Administration and Management.”

7.

NOTIFICATIONS

(a) Based on the inspection of the Contractor’s performance, the COTR will document instances of
deficient or at-risk performance (e.g., noncompliance with the standard) using the CDR form located at
Attachment B. To the extent practicable, issues should be resolved informally, with the COTR and
Contractor working together. When documentation of an issue or deficiency is required, the
procedures set forth in this section will be followed.

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HSCEDM-09-R-00003

(b) When a CDR is required to document performance issues, it will be submitted to the Contractor with a
date when a response is due. Upon receipt of a CDR, the Contractor must immediately assess the
situation and either correct the deficiency as quickly as possible or prepare a corrective action plan. In
either event, the Contractor must return the CDR with the action planned or taken noted. After the
COTR reviews the Contractor’s response to the CDR including its plan/remedy, the COTR will either
accept the plan or correction or reject the correction or plan for revision and provide an explanation.
This process should take no more than one week. The CDR should not be used as a substitute for
quality control by the Contractor.
(c) The COTR and CO, in addition to any other designated ICE official, shall be notified immediately in
the event of all emergencies. Emergencies include, but are not limited to the following: activation of
disturbance control team(s); disturbances (including gang activities, group demonstrations, food
boycotts, work strikes, work-place violence, civil disturbances/protests); staff use of force including
use of lethal and less-lethal force (includes detainees in restraints more than eight hours); assaults on
staff/detainees resulting in injuries requiring medical attention (does not include routine medical
evaluation after the incident); fights resulting in injuries requiring medical attention; fires; full or
partial lock down of the facility; escape; weapons discharge; suicide attempts; deaths; declared or nondeclared hunger strikes; adverse incidents that attract unusual interest or significant publicity; adverse
weather (e.g., hurricanes, floods, ice/snow storms, heat waves, tornadoes); fence damage; power
outages; bomb threats; central detainee monitoring cases admitted to a community hospital; witness
security cases taken outside the facility; significant environmental problems that impact the facility
operations; transportation accidents (airlift, bus, etc.) resulting in injuries, death, or property damage;
and sexual assaults. Note that in an emergency situation, a CDR may not be issued until an
investigation has been completed.
(d) If the COTR concludes that the deficient or at-risk performance warrants a withholding or deduction,
the COTR must include the complete CDR (with official response from Contractor) in its monthly
report to DRO Headquarters, with a copy to the Contracting Officer. The CDR must be accompanied
by the COTR’s investigation report and written recommendation for any withholding. If contractual
action including a withholding or deduction is appropriate, DRO headquarters will forward the CDR
and supporting information to the Contracting Officer for action. The Contracting Officer will
consider the COTR’s recommendation and forward the CDR along with any relevant supporting
information to the Contractor in order to confirm or further discuss the prospective cure, including the
Government’s proposed course of action. As described in Section 6 above, portions of the monthly
invoice amount may be withheld until such time as the corrective action is completed, or a deduction
may be taken.
(e) Following receipt of the Contractor’s notification that the correction has been made, the COTR may reinspect the facility. Based upon the COTR’s findings, he/she will recommend that the Contracting
Officer continue to withhold a proportionate share of the payment until the correction is made, or
accept the correction as final and release the full amount withheld for that issue.
(f) If funds have been withheld and either the Government or the Contractor terminates the contract, those
funds will not be released. The Contractor may only receive withheld payments upon successful
correction of an instance of non-compliance. Further, the Contractor is not relieved of full
performance of the required services hereunder; the contract may be terminated upon adequate notice
from the Government based upon any one instance, or failure to remedy deficient performance, even if
a deduction was previously taken for any inadequate performance.
(g) The COTR will maintain a record of all open and resolved CDRs.

8.

DETAINEE/MEMBER OF PUBLIC COMPLAINTS

The detainee and the public are the ultimate recipients of the services identified in this contract. Any
complaints made known to the COTR will be logged and forwarded to the Contractor for remedy. Upon
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HSCEDM-09-R-00003

notification, the Contractor will be given a pre-specified number of hours after verbal notification from the
COTR to address the issue. The Contractor will submit documentation to the COTR regarding the actions
taken to remedy the situation. If the complaint is found to be invalid, the Contractor will document its
findings and notify the COTR.

9.

ATTACHMENTS
A. Performance Requirements Summary
B. Contract Discrepancy Report
C. On-Site Performance Monitoring Tool
D. Staffing Plan

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HSCEDM-09-R-00003

Attachment A- Performance Requirements Summary
FUNCTIONAL
AREA/
WEIGHT
Safety
(20%)
(Addresses a safe
work environment
for staff,
volunteers,
contractors and
detainees)

Security
(25%)
(Addresses protect
the community,
staff, contractors,
volunteers, and
detainees from
harm)

PERFORMANCE
STANDARD (NDS, ICE POLICIES, PWS)
PBNDS References: Part 1 - SAFETY
1)
Emergency Plans
2)
Environmental Health and Safety
3)
Transportation (by Land)
PWS Section References:
II-N.1 Detention Site Standards
II-N.2 Health and Medical Care
II-N.3 Medical Services
II-N.4 Armed Transportation Services
VI-J
Provide Security Inspection System
VII-J Control of Chemicals
VII-T Evacuation Plan
XI-A Food Service
PBNDS References: Part 2 - SECURITY
4)
Admission and Release
5)
Classification System
6)
Contraband
7)
Facility Security and Control
8)
Funds and Personal Property
9)
Hold Rooms in Detention Facilities
10)
Key and Lock Control
11)
Population Counts
12)
Post Orders
13)
Searches of Detainees
14)
Sexual Abuse and Assault Prevention
and Intervention
15)
Special Management Units
16)
Staff-Detainee Communication
17)
Tool Control
18)
Use of Force and Restraints

PERFORMANCE
MEASURE

METHOD OF
SURVEILLANCE

Performance measures are
reflected in the monitoring
instrument that accompanies each
standard or in the supplemental
performance monitoring tool
issued by the COTR

 Annual review of facility
using Detention
Management Control
Program (DMCP)
procedures and based upon
the performance standard
 Periodic reviews in
accordance with the
attached performance
monitoring tool
 Monthly review of
corrective action plan
results
 Ad-hoc reviews as needed
 CDRs
 Annual review of facility
using Detention
Management Control
Program (DMCP)
procedures and based upon
the performance standard
 Periodic reviews in
accordance with the
attached performance
monitoring tool
 Monthly review of
corrective action plan
results
 Ad-hoc reviews as needed
 CDRs

Annual review of facility using
Detention Management Control
Program (DMCP) procedures and
based upon the performance
standard
Periodic reviews in accordance
with the contract performance
monitoring tool (see attached)
Performance measures are
reflected in the monitoring
instrument that accompanies each
standard or in the supplemental
performance monitoring tool
issued by the COTR
Annual review of facility using
Detention Management Control
Program (DMCP) procedures and
based upon the performance
standard
Periodic reviews in accordance
with the contract performance
monitoring tool (see attached)

Model Quality Assurance Plan - Attachment A
Page 7 of 27

ACCEPTABLE
QUALITY
LEVEL

WITHHOLDING
CRITERIA

Performance fully
complies with all
elements of
standard at a level
no less than
acceptable (see
Section 6 of the
QASP)

A Contract Discrepancy Report
that cites violations of cited
PBNDS and PWS (contract)
sections that provide a safe
work environment for staff,
volunteers, contractors and
detainees, permits the Contract
Officer to withhold or deduct
up to 20% of a monthly
invoice until the Contract
Officer determines there is full
compliance with the standard
or section.

Performance fully
complies with all
elements of
standard at a level
no less than
acceptable (see
Section 6 of the
QASP)

A Contract Discrepancy Report
that cites violations of PBNDS
and PWS (contract) sections
that protect the community,
staff, contractors, volunteers,
and detainees from harm,
permits the Contract Officer to
withhold or deduct up to 25%
of a monthly invoice until the
Contract Officer determines
there is full compliance with
the standard or section.

HSCEDM-09-R-00003

FUNCTIONAL
AREA/
WEIGHT

PERFORMANCE
STANDARD (NDS, ICE POLICIES, PWS)

PERFORMANCE
MEASURE

METHOD OF
SURVEILLANCE

Performance measures are
reflected in the monitoring
instrument that accompanies each
standard or in the supplemental
performance monitoring tool
issued by the COTR

 Annual review of facility
using Detention
Management Control
Program (DMCP)
procedures and based upon
the performance standard
 Periodic reviews in
accordance with the
attached performance
monitoring tool
 Monthly review of
corrective action plan
results
 Ad-hoc reviews as needed
 CDRs

ACCEPTABLE
QUALITY
LEVEL

WITHHOLDING
CRITERIA

Performance fully
complies with all
elements of
standard at a level
no less than
acceptable (see
Section 6 of the
QASP)

A Contract Discrepancy Report
that cites violations of PBNDS
and PWS (contract) sections
that maintain an orderly
environment with clear
expectations of behavior and
systems of accountability
permits the Contract Officer to
withhold or deduct up to 10%
of a monthly invoice until the
Contract Officer determines
there is full compliance with
the standard or section.

PWS Section References:
II-N.5 Detention Services (Stationary)
II-N.6 Effectuating Departure of Detainees
III
Personnel
III-I
Keys and Access Control Devices
III-K Post Orders
III-E Contraband Program and Inspection
VI-A Manage and Account for Detainee
Assets
VI-B Manage the Receiving and Discharge of
Detainees
VI-E Establish and Maintain a Program for
Prevention of Sexual Abuse/Assault
VI-K Maintain Institutional Emergency
Readiness
VII
Facility Security and Control
XIV-A Firearms Requirements
XIV-B Body Armor
XI-A Food Service
Order
(10%)
(Addresses
contractor
responsibility to
maintain an
orderly
environment with
clear expectations
of behavior and
systems of
accountability)

PBNDS Reference: Part 3 - ORDER
19)
Disciplinary System
PWS Section References:
VIII Detainee Rights, Rules, Discipline, and
Privileges

Annual review of facility using
Detention Management Control
Program (DMCP) procedures and
based upon the performance
standard
Periodic reviews in accordance
with the contract performance
monitoring tool (see attached)

Model Quality Assurance Plan - Attachment A
Page 8 of 27

HSCEDM-09-R-00003

Care
(25%)
(Addresses contractor
responsibility to
provide for the basic
needs and personal
care of detainees)

PBNDS References: Part 4 - CARE
20)
Food Service
21)
Hunger Strikes
22)
Medical Care
23)
Personal Hygiene
24)
Suicide Prevention and Intervention
25)
Terminal Illness, Advanced
Directives, and Death
PWS Section References:
VI-F Establish & Maintain Program for
Suicide Prevention and Intervention
VII.U Injury, Illness, and Reports
VII.W Medical Requests
VII.X Emergency Medical Evacuation
VII.Y Sanitation and Hygienic Living
Conditions
IX.B Manage a Detainee Death
X.A Hospitalization of Detainees
XI
Food Services
XII.F Provide for Special Needs of Female
Detainee Population
XII-A Manage Detainee Clothing, Linen,
and Bedding

Activities
(10%)
(Addresses contractor
responsibilities to
reduce the negative
effects of
confinement)

PBNDS References: Part 5 - ACTIVITIES
26)
Correspondence and Other Mail
27)
Escorted Trips for Non-Medical
Emergencies
28)
Marriage Requests
29)
Recreation
30)
Religious Practices
31)
Telephone Access
32)
Visitation
33)
Voluntary Work Program
PWS Section References:
II-N.4 Armed Transportation Services
VII.S Correspondence and Other Mail
IX
Manage a Detainee Work Program
XII
Detainee Services and Programs
XII.E Detainee Telephone System

Performance measures are reflected
in the monitoring instrument that
accompanies each standard or in the
supplemental performance
monitoring tool issued by the COTR
Annual review of facility using
Detention Management Control
Program (DMCP) procedures and
based upon the performance
standard
Periodic reviews in accordance with
the contract performance monitoring
tool (see attached)

Performance measures are reflected
in the monitoring instrument that
accompanies each standard or in the
supplemental performance
monitoring tool issued by the COTR
Annual review of facility using
Detention Management Control
Program (DMCP) procedures and
based upon the performance
standard
Periodic reviews in accordance with
the contract performance monitoring
tool (see attached)

 Annual review of facility
using Detention Management
Control Program (DMCP)
procedures and based upon
the performance standard
 Periodic reviews in
accordance with the attached
performance monitoring tool
 Monthly review of corrective
action plan results
 Ad-hoc reviews as needed
 CDRs

Performance fully
complies with all
elements of standard
at a level no less than
acceptable (see
Section 6 of the
QASP)

A Contract Discrepancy
Report that cites violations
of PBNDS and
PWS(contract) sections that
provide for the basic needs
and personal care of
detainees, permits the
Contract Officer to withhold
or deduct up to 25% of a
monthly invoice until the
Contract Officer determines
there is full compliance with
the standard or section.

 Annual review of facility
using Detention Management
Control Program (DMCP)
procedures and based upon
the performance standard
 Periodic reviews in
accordance with the attached
performance monitoring tool
 Monthly review of corrective
action plan results
 Ad-hoc reviews as needed
 CDRs

Performance fully
complies with all
elements of standard
at a level no less than
acceptable (see
Section 6 of the
QASP)

A Contract Discrepancy
Report that cites violations
of PBNDS and PWS
(contract) sections that
reduce the negative effects of
confinement permits the
Contract Officer to withhold
or deduct up to 10% of a
monthly invoice until the
Contract Officer determines
there is full compliance with
the standard or section.

Model Quality Assurance Plan - Attachment A
Page 9 of 27

HSCEDM-09-R-00003

Justice
(0%)
(Addresses contractor
responsibilities to
treat detainees fairly
and respect their
legal rights-At this
Contract Detention
Facility, performance
of the applicable
PBNDS are the
responsibility of ICE
and are not the
responsibility of the
Contractor)
Administration and
Management
(10%)
(Addresses contractor
responsibilities to
administer and
manage the facility in
a professional and
responsible manner
consistent with legal
requirements)

PBNDS References: Part 6 - JUSTICE
34)
Detainee Handbook
35)
Grievance System
36)
Law Libraries and Legal Materials
37)
Legal Rights Group Presentations

Performance measures are reflected
in the monitoring instrument that
accompanies each standard or in the
supplemental performance
monitoring tool issued by the COTR

 Annual review of facility
using Detention Management
Control Program (DMCP)
procedures and based upon
the performance standard
 Periodic reviews in
accordance with the attached
performance monitoring tool
 Monthly review of corrective
action plan results
 Ad-hoc reviews as needed
 CDRs

Performance fully
complies with all
elements of standard
at a level no less than
acceptable (see
Section 6 of the
QASP)

A Contract Discrepancy
Report that cites violations
of PBNDS and PWS sections
that treat detainees fairly and
respect their legal rights,
permits the Contract Officer
to withhold or deduct up to
zero% of a monthly invoice
until the Contract Officer
determines there is full
compliance with the standard
or section.

Performance measures are reflected
in the monitoring instrument that
accompanies each standard or in the
supplemental performance
monitoring tool issued by the COTR

 Annual review of facility
using Detention Management
Control Program (DMCP)
procedures and based upon
the performance standard
 Periodic reviews in
accordance with the attached
performance monitoring tool
 Monthly review of corrective
action plan results
 Ad-hoc reviews as needed
 CDRs

Performance fully
complies with all
elements of standard
at a level no less than
acceptable (see
Section 6 of the
QASP)

A Contract Discrepancy
Report that cites violations
of PBNDS and PWS sections
that require the Contractor’s
administration and
management of the facility in
a professional and
responsible manner
consistent with legal
requirements, permits the
Contract Officer to withhold
or deduct up to 10% of a
monthly invoice until the
Contract Officer determines
there is full compliance with
the standard or section.

PWS references:
XII-G Law Library

PBNDS References: Part 7 - ADMIN &
MANAGEMENT
38)
Detention Files
39)
News Media Interviews and Tours
40)
Staff Training
41)
Transfer of Detainees
PWS references:
II-D Quality Control Plan
II-E Quality Assurance Surveillance Plan
II-I
Contractor’s Employee Manual
II-J
ICE Operations Manual
II-K Facility Staffing Plan and Key
Personnel
II-L Employee Standards
II-M Training Program
V
Training
VI-A Manage Information System for
Collecting, Retrieving, Storing and
Reporting Detainee Detention
VII-P Notification and Public Disclosures
VII- A through Y except H and JVII-O Intelligence Information
VII-Q Lost and Found
VII-U Injury Illness and Reports
VII-V Protection of Employees
XI-A Food Services

Model Quality Assurance Plan - Attachment A
Page 10 of 27

HSCEDM-09-R-00003

Attachment B - Contract Discrepancy Report
1. CONTRACT NUMBER

CONTRACT DISCREPANCY REPORT
.

Date:

Report Number:
2. TO: (Contractor and Manager Name)

3. FROM: (Name of COTR)

DATES
CONTRACTOR NOTIFICATION

CONTRACTOR RESPONSE DUE
BY

RETURNED BY CONTRACTOR

ACTION COMPLETE

4. DISCREPANCY OR PROBLEM (Describe in Detail: Include reference in PWS / Directive: Attach continuation sheet if necessary.)

5. SIGNATURE OF CONTRACTING OFFICER’S TECHNICAL REPRESENTATIVE (COTR)
7. FROM: (Contractor)

6. TO: (COTR)

8. CONTRACTOR RESPONSE AS TO CAUSE, CORRECTIVE ACTION AND ACTIONS TO PREVENT RECURRENCE. ATTACH
CONTINUATION SHEET IF NECESSARY. (Cite applicable Q.A. program procedures or new A.W. procedures.)

9. SIGNATURE OF CONTRACTOR REPRESENTATIVE

10. DATE

11. GOVERNMENT EVALUATION OF CONTRACTOR RESPONSE/RESOLUTION PLAN: (Acceptable response/plan, partial acceptance of response/plan,
rejection: attach continuation sheet if necessary)

12. GOVERNMENT ACTIONS (Payment withholding, cure notice, show cause, other.)

CLOSE OUT
NAME AND TITLE

SIGNATURE

CONTRACTOR
NOTIFIED
COTR
CONTRACTING
OFFICER

Model Quality Assurance Plan - Attachment B
Page 11 of 27

DATE

HSCEDM-09-R-00003

Attachment C – On-Site Compliance Monitoring Tool

Detention and Removal Operations
Facility Name: Seattle Washington Area Month/Year: 04/09
Rating
PERFORMANCE MONITORING MEASURE A/D/R/NA

Frequency
D W M Q

1. Emergency Plans
A.
B.
C.
D.
E.
F.
G.

Staff trained, and able to identify signs of detainee unrest
Written plans locate emergency shut off valves and switches
Evacuation routes primary and secondary
A complete set of emergency plans is available
Facility conducts mock emergency exercises throughout the
year to test specific plans
Staff work stoppage plan is available
The facility meets annually with local, state, & federal officials
to discuss MOUs and cooperative contingency plans

2. Environmental Health and Safety
A.
B.
C.
D.
E.
F.
G.

H.
I.
J.
K.

System for storing/issuing/maintaining hazardous materials
Complete inventories of hazardous materials maintained
A complete list of MSDS readily accessible to staff and
detainees
Fire prevention/control/evacuation plan
Conduct fire/evacuation drills according to schedule/standard
Staff trained to prevent contact with blood and bodily fluids
Emergency generators are tested bi-weekly
Every employee and detainee using flammable, toxic, or caustic
materials receives advance training in their use, storage, and
disposal
Safety Office (or officer) maintains files of inspection reports;
Including corrective actions taken
Facility appears clean and well maintained
All flammable and combustible materials (liquid and aerosol)
are stored and used according to label recommendations

A = ACCEPTABLE D = DEFICIENT R = RISK N/A = NOT APPLICABLE

Model Quality Assurance Plan - Attachment C
Page 12 of 27

Corrective Action
Required / Comments

Due Date

HSCEDM-09-R-00003

Frequency
D W M Q

PERFORMANCE MONITORING MEASURE

Rating
A/D/R/NA

3. Transportation (By Land)
A.
B.
C.
D.
E.
F.
G.

Documentation indicating safety repairs are completed
immediately and vehicles are not used until they have been
repaired and inspected, is available for review
Officers use a checklist during every vehicle inspection
Transporting officers limit driving time to 10 hours in any 15 hour
period when transporting detainees
Two officers with valid Commercial Drivers Licenses, (CDL’s)
required in any bus transporting detainees
Policies and procedures are in place addressing the use of
restraining equipment on transportation vehicles
Vehicles have 2 way radios, cellular telephones, equipment boxes
in accordance with the Use of Force standard
Vehicles have written contingency plans on board

4. Admission and Release
A.
B.
C.
D.
E.
F.
G.

ICE information is available for initial classification
Medical screening taking place within timeframes
Inventory detainee personal effects
Detainee funds accountability in place for admin/release
All visual searches documented and are not routine in procedure
Appropriate clothing and bedding issued
Orientation material in English, Spanish or most prevalent second
language

A.
B.

All detainees classified appropriately upon arrival
Reassessment and reclassification process in place

C.
D.

Housing assignments are based upon classification
Work assignments are based upon classification system
Detainees are assigned color coded uniforms/wrist bands to reflect
classification level

5. Classification System

E.

A = ACCEPTABLE D = DEFICIENT R = RISK N/A = NOT APPLICABLE

Model Quality Assurance Plan - Attachment C
Page 13 of 27

Corrective Action
Required / Comments

Due Date

HSCEDM-09-R-00003

Frequency
D W M Q

PERFORMANCE MONITORING MEASURE

Rating
A/D/R/NA

6. Contraband
A.
B.
C.

Policy in place for handling contraband
Contraband disposed of properly and documented
Facility staff make a concerted effort to control contraband

7. Facility Security and Control
A.
B.
C.
D.
E,
F.
G.
H.
I.
J.
K.

L.

M.
N.
O.

P.
Q.

Staff are required to conduct security check of assigned areas
All visitors officially recorded in a visitor log book
Front entrance staff inspect ID of everyone entering/exiting
Maintain a log of all incoming and departing vehicles
Housing unit searches occur at irregular times
Area searches documented in log book
Daily/Monthly fence checks completed and logged
Facility administrator or designee and department heads visit
housing units and activity areas weekly
Comprehensive staffing analysis determines staffing needs and
plans
Essential posts and positions are filled with qualified personnel
Officers monitor all vehicular traffic entering and leaving the
facility
The facility has a written policy and procedures to prevent the
introduction of contraband into the facility or any of its
components
Security officer posts located in or immediately adjacent to
detainee living areas to permit officers to see or hear and respond
promptly to emergency situations. Personal contact and
interaction between staff and detainees is required and facilitated
Daily procedures include: perimeter alarm system tests; physical
checks of the perimeter fence; documenting the results
Tools taken into the secure area of the facility are inspected and
inventoried before entering and prior to departure
The facility has in place a procedure and practice to gather,
analyze and utilize intelligence information to include areas such
as STGs, narcotics trafficking, financial info, telephone
surveillance, high profile detainees, visiting room activities, etc
The facility shares intelligence information with ICE

A = ACCEPTABLE D = DEFICIENT R = RISK N/A = NOT APPLICABLE
Model Quality Assurance Plan - Attachment C
Page 14 of 27

Corrective Action
Required / Comments

Due Date

HSCEDM-09-R-00003

Frequency
D W M Q

PERFORMANCE MONITORING MEASURE
8. Funds and Personal Property
A.
B.
C.
D.
E.
F.
G.

Inventory personal property/funds is maintained
Funds/valuables documented on receipt
Detainees property searched for contraband
Staff forward arriving detainees medication to medical staff
Detainee funds are deposited into the cash box
Staff secure every container used to store property with a tamper-proof
numbered strap
Quarterly audits of detainee baggage & luggage are conducted, verified, and
logged

9. Hold Rooms in Detention Facilities
A.
B.
C.
D.
E.
F.
G.
H.
I.
J.

Detainees are not held in hold rooms longer than 12 hours
All detainees pat searched prior to placement in hold room
Maintain detention log for each detainee in hold room
Written evacuation plan posted for each hold room
Hold rooms contain sufficient seating for the number of detainees held
The maximum occupancy for the hold room will be posted
No bunks/cots/beds or other related make shift sleeping apparatuses are
permitted inside hold rooms
Male and females are segregated from each other at all times
Detainees are provided with basic personal hygiene items such as water,
soap, toilet paper, cups for water, feminine hygiene items, diapers and wipes
Officers closely supervise the detention hold rooms. Hold rooms are
irregularly monitored every 15 minutes

10. Key and Lock Control
A.
B.
C.
D.
E.
F.

Maintain inventories of all keys/locks/locking devices
Emergency keys are available for all areas of the facility
Chit system used to issue security equip./keys/radios
Policy regarding restricted keys present and followed by staff
Facility has a key accountability policy and procedures to ensure key
accountability. The keys are physically counted daily
Locks and locking devices are continually inspected, maintained, and
inventoried

A = ACCEPTABLE D = DEFICIENT R = RISK N/A = NOT APPLICABLE
Model Quality Assurance Plan - Attachment C
Page 15 of 27

Rating
A/D/R/NA

Corrective Action
Required / Comments

Due
Date

HSCEDM-09-R-00003

Frequency
D

W M

PERFORMANCE MONITORING MEASURE

Q

Rating
A/D/R/
NA

11. Population Counts
A.
B.
C.
D.
E.

Staff conduct formal count at least once per 8 hour shift/ 3x per day
At least two officers participate in count for each area
Recount conducted when incorrect count is reported
Face to photo count conducted as necessary
Each detainee positively identified during count

12. Post Orders
A.
B.
C.
D.
E.

Every post has a post order, current & signed by the facility
administrator
Housing unit officers record all detainee activity in a log
Supervisor visits each housing area once per shift
Staff sign post orders, regardless of whether the assignment is
temporary, permanent, or due to an emergency
Anyone assigned to an armed post qualifies with the post weapons
before assuming post duty

13. Searches of Detainees
A.
B.
C.
D.

Unit shakedowns are conducted
Random shakedowns conducted & documented
The facility employs a schedule to insure that all areas of the facility
are routinely searched
Canines are not used for force, intimidation, or control of detainees.

14. Sexual Abuse and Assault Prevention and Intervention
A.
B.
C.
D.

The facility has a Sexual Abuse and Assault Prevention and
Intervention Program
Detainees are advised of the program
All staff are trained, initially and in annual refresher training, in the
prevention and intervention areas
Sexual Assault Awareness Notice is posted on all housing unit
bulletin boards

A = ACCEPTABLE D = DEFICIENT R = RISK N/A = NOT APPLICABLE

Model Quality Assurance Plan - Attachment C
Page 16 of 27

Corrective Action
Required / Comments

Due Date

HSCEDM-09-R-00003

Frequency
D W M Q

PERFORMANCE MONITORING MEASURE

Rating
A/D/R/NA

15. Special Management Units
A.
B.
C.
D.
E.
F.
G.
H.
I.
J.

K.
L.
M.

N.

O.

Written order accompany detainee placed in SMU
SMU reviews are conducted in a timely manner (3,7,14,30,60)
Admin SMU detainees enjoy same privileges as general population
Detainees in SMU have access to legal materials
Detainees in SMU retain visiting privileges
Maintain a permanent log regarding detainee related activities
Written order accompany detainee placed in disciplinary SMU
Detainees in disciplinary SMU have access to legal materials
Detainees in disciplinary SMU retain visiting privileges
Disciplinary SMU phone access limited to legal/consular calls
Detainees in SMUs may shave and shower three times weekly and
receive other basic services (laundry, hair care, barbering, clothing,
bedding, linen) on the same basis as the general population
The facility administrator (or designee) visits each SMU daily
A health care provider visits every detainee in a SMU at least 3x
week, and detainees are provided any medications prescribed for them
Detainees in the SMU are offered at least one hour of recreation per
day, scheduled at a reasonable time, at least five days per week.
Where cover is not provided to mitigate inclement weather, detainees
are provided weather-appropriate equipment and attire
When a detainee has been held in Admin Segregation for more than 30
days, the facility administrator notifies the Field Office Director, who
notifies the ICE/DRO Deputy Assistant Director, DMD

16. Staff-Detainee Communication
A.
B.
C.
D.
E.
F.
G.
H.

Housing unit rounds conducted daily by security staff
Housing unit rounds conducted daily by Deportation Staff
Detainee requests answered within 72 hours
ICE SDC visit schedules are posted in housing unit
Request forms are available to detainees
There is a secure box available for detainees to place requests in for
ICE staff that is checked on a daily basis
Unannounced ICE staff housing unit visits occur weekly
Visiting staff observe, document and communicate current climate and
conditions of confinement

A = ACCEPTABLE D = DEFICIENT R = RISK N/A = NOT APPLICABLE
Model Quality Assurance Plan - Attachment C
Page 17 of 27

Corrective Action
Required / Comments

Due Date

HSCEDM-09-R-00003

Frequency
D W M Q

PERFORMANCE MONITORING MEASURE

Rating
A/D/R/NA

17. Tool Control
A.
B.
C.
D.
E.

F.
G.
H.

Tool inventories conducted as specified
Tools marked and readily identifiable
Procedures for issuance of tools to staff and detainees
Inventory made of all tools by contractors prior to enter and exit
There is an individual who is responsible for developing a tool control
procedure and an inspection system to insure accountability
A metal or plastic chit is taken in exchange for all tools issued, and
when a tool is issued from a shadow board the receipt chit shall be
visible on the shadow board
Broken or worn out tools are surveyed and disposed of in an
appropriate and secure manner
Department heads are responsible for implementing proper tool
control procedures as described in the standard

18. Use of Physical Force and Restraints
A.
B.
C.
D.
E.
F.
G.
H.
I.

Policy governing immediate/calculated use of force
All use of force incidents documented and reviewed
Video tapes of incidents preserved/catalogued for 2 1/2 yrs
Detainee is seen by medical immediately after incident
Facility subscribes to prescribed confrontation avoidance procedures
Staff trained in use of force techniques
Appropriate procedures in place for using 4 and/or 5 point restraints
Medical staff consulted prior to deploying OC spray in calculated use
of force situations
All electronic stun devices inventoried and used by facility must be
approved by ICE National Firearms and Tactical Training Unit

19. Disciplinary System
A.
B.
C.
D.
E.

Rules of conduct/sanctions provided in writing
Incident reports investigated within 24 hours
Disciplinary panel adjudicate infractions
Disciplinary sanctions are in accordance with standards
Staff representation available

A = ACCEPTABLE D = DEFICIENT R = RISK N/A = NOT APPLICABLE

Model Quality Assurance Plan - Attachment C
Page 18 of 27

Corrective Action
Required / Comments

Due Date

HSCEDM-09-R-00003

Frequency
D W M Q

PERFORMANCE MONITORING MEASURE
20. Food Service
A.
B.
C.
D.
E.
F.
G.
H.
I.
J.

Appropriate security measures for sharps are in place
Appropriate food temperatures are maintained for both hot and cold food
Food Service department maintained at a high level of sanitation
Detainees receive safety and appropriate equipment training prior to
beginning work in department
A minimum of two hot meals served daily
Facility has a standard 35 day cycle menu
A registered dietician conducts nutritional analysis
All menu changes documented
Common fare menu for authorized detainees
Weekly inspections conducted and documented

21. Hunger Strikes
A.
B.
C.

Procedures for referring detainee to medical if verbally refused or observed
refusing to eat beyond 72 hours
Staff receive training in identification of hunger strike
Process for determining reason for hunger strike

22. Medical Care
A.
B.
C.
D.
E.
F.

G.
H.
I.
J.
K.
L.

Intake process includes medical and mental health screening
Sick call procedures established
Adequate medical staff available proportionate to population
Pharmaceuticals stored in a secure area
All detainees receive physical examination/assessment within 14 days of
arrival
Sick call slips available in English, Spanish and/or most prevalent second
language
The facility has a written plan for 24 hour emergency health care when no
medical staff are on-duty or when immediate outside medical attention is
required
Medical records are available and transferred with the detainee
Records are maintained of medication distribution
All sharps are under strict control and accountability
A sharps container is used to dispose of used sharps
The medical department is maintained at a high level of sanitation

A = ACCEPTABLE D = DEFICIENT R = RISK N/A = NOT APPLICABLE
Model Quality Assurance Plan - Attachment C
Page 19 of 27

Rating
A/D/R/NA

Corrective Action
Required / Comments

Due Date

HSCEDM-09-R-00003

Frequency
D W M Q

PERFORMANCE MONITORING MEASURE

Rating
A/D/R/NA

23. Personal Hygiene
A.
B.
C.
D.
E.
F.
G.

Clothing provided upon intake and exchanged weekly
Sheets and towels exchanged weekly
Climate appropriate clothing issued and maintained in good repair
Facility provides and replenishes personal hygiene items as needed, at
no cost to detainee
Showers operate between 100 degrees and 120 degrees
Showers meet ADA standards and requirements
Food Service detainee volunteers exchange garments daily

24. Suicide Prevention and Intervention
A.

B.
C.
D.

The facility has a written suicide prevention and intervention program
approved and signed by the health authority and facility administrator
which is reviewed annually
Every new staff member receives suicide-prevention training. Suicideprevention training occurs during the employee orientation program
and annually thereafter
The facility has a designated and approved isolation room for
evaluation and treatment
Staff observes and documents the status of a suicide-watch detainee at
least once every 15 minutes

25. Terminal Illness, Advanced Directives, and Death
A.
B.
C.
D.

Detainees who are chronically or terminally ill are transferred to an
appropriate off-site facility
The facility has written plans for addressing organ donations
There is a policy addressing Do Not Resuscitate Orders
The facility has written procedures detailing the proper notifications

26. Correspondence and Other Mail
A.
B.
C.
D.
E.
F.
G.

Incoming mail screened and delivered daily
Outgoing mail screened for contraband
Legal mail opened in front of detainee
Incoming funds processed properly
Rules for correspondence and other mail posted in housing unit or
common areas, and detainee handbook
Facility has a system for detainees to purchase stamps
SMU has same correspondence privileges as general population

A = ACCEPTABLE D = DEFICIENT R = RISK N/A = NOT APPLICABLE
Model Quality Assurance Plan - Attachment C
Page 20 of 27

Corrective Action
Required / Comments

Due Date

HSCEDM-09-R-00003

Frequency
D W M Q

PERFORMANCE MONITORING MEASURE

Rating
A/D/R/NA

27. Escorted Trips for Non-Medical Emergencies
A.

The Field Office Director considers and approves, on a case-by-case
basis, trips to visit an immediate family member in accordance with
standards

28. Marriage Requests
A.

Marriage written requests approved by FOD

A.
B.
C.
D.

Outdoor/indoor recreation is provided
Access to recreation activities 1 hour x 5 days
Staff conduct daily searches of recreation areas
In unit sedentary activities are available

A.
B.

Detainees are allowed to engage in religious services
Authorized religious items are allowed in detainee possession

A.
B.
C.
D.
E.
F.
G.
H.
I.

Upon intake, detainees are made aware of phone policies
Out of order phones reported to service provider
Telephones inspected regularly by staff
Telephone access rules posted in each housing unit
The number for the ICE OIG is posted in housing units
The pro bono list is posted in housing units
Emergency phone call messages delivered to detainees
Special access calls are available to detainees
Notification of telephone monitoring posted by unit phones

A.
B.
C.
D.
E.
F.
G.

Written visitation schedule posted and accessible to the public
General visitation log book maintained
Visitor dress code enforced
Legal visitation available 7 days a week
Facility complies with visitation schedule
Visitors are searched and identified per standards
Current list of Pro Bono services posted in detainee housing

29. Recreation

30. Religious Practices
31. Telephone Access

32. Visitation

A = ACCEPTABLE D = DEFICIENT R = RISK N/A = NOT APPLICABLE

Model Quality Assurance Plan - Attachment C
Page 21 of 27

Corrective Action
Required / Comments

Due Date

HSCEDM-09-R-00003

Frequency
D W M Q

PERFORMANCE MONITORING MEASURE
33. Voluntary Work Program
A.
B.
C.
D.
E.

B.
C.
D.

Facility has a voluntary work program
Maintain a written chart with work assignments/classification level
Facility complies with work hour and pay requirements for detainees
Detainees are medically screened to participate
Detainees receive proper training and safety equipment
Detainee housekeeping meets standards for neatness, cleanliness and
sanitation
34. Detainee Handbook
Staff aware of handbook contents and follow procedures
Available in both English and Spanish and/or second most prevalent
language
Handbook is updated as necessary
Orientation material available to illiterate detainees

A.
B.
C.
D.
E.

Grievance procedures in place
Staff awareness of procedures for emergency grievances
Grievance log is utilized
Staff forward any grievances that include staff misconduct to ICE
Informal resolution to a detainee grievance documented in detention file

F.
A.

35. Grievance System

36. Law Libraries and Legal Material
A.
B.
C.
D.
E.
F.
G.

Adequate equipment is available for detainees
Legal materials/law library current and available for detainees
Detainee access provided to include SMU
Denials documented
Schedule for use implemented 5 hours weekly per detainee
Access to legal material within 24 hours of written request
Indigent detainees provided free stamps/envelopes for legal matters

A.

ICE/DRO approved videos played for all incoming detainees
Posters announcing presentation appear in common areas at least 48 hours
prior to presentation
Detainees in SMU receive separate presentation
Facility ensures adequate presentations so all detainees wanting to attend
have the opportunity

37. Legal Rights Group Presentations
B.
C.
D.

A = ACCEPTABLE D = DEFICIENT R = RISK N/A = NOT APPLICABLE
Model Quality Assurance Plan - Attachment C
Page 22 of 27

Rating
A/D/R/NA

Corrective Action
Required / Comments

Due Date

HSCEDM-09-R-00003

Frequency
D W M Q

PERFORMANCE MONITORING MEASURE
38. Detention Files
A.
B.
C.

Detention file created for each new arrival
Detention files contain documents generated during custody
Detention files maintained in a secure area

39. News Media Interviews and Tours
A.

The facility has a procedure to address news media interview and tours in
accordance with NDS

40. Staff Training
A.
B.

The facility conducts appropriate orientation, initial training, and annual
training for all staff, contractors, and volunteers
Staff training is conducted according to a regular schedule with sufficient
classes to maintain pre-service and in-service training hour compliance

41. Transfer of Detainees
A.
B.
C.
D.

Detainee provided with detainee transfer notification form
Health records/transfer summary accompany detainee
Funds and personal property accompany detainee
A-File/work folder accompany detainee

A = ACCEPTABLE D = DEFICIENT R = RISK N/A = NOT APPLICABLE

Model Quality Assurance Plan - Attachment C
Page 23 of 27

Rating
A/D/R/NA

Corrective Action
Required / Comments

Due Date

HSCEDM-09-R-00003

Section Reference

COTR SUMMARY / COMMENTS

Contract Type: ___________
Submitted by COTR Name

Date

Model Quality Assurance Plan - Attachment C
Page 24 of 27

Sample QAP Contract Performance Monitoring Instrument – Key Indicators
Monthly Key Operational Indicators
Average Daily Population
Average Daily Population- Facility
Average Daily Population- Facility
Average Days in Custody
# Detainees Received
# Detainees Transferred
Classification
Detainee Classification # Level 1 End of Month
(EOM)
Detainee Classification # Level 2 EOM
Detainee Classification # Level 3 EOM
Special Management
Special Housing: # Placed AS
Special Housing: # Placed DS
# Temporary Beds in Use
Detainee Behavior - Number of Incidents
Assaults - Detainee-on-Detainee
Assaults - Detainee-on-Staff
Drug- or Alcohol-related
Disturbances
Hunger Strikes
Escape Attempts*
Escapes*
Suicide Attempts*
Deaths (Suicide, homicide, natural causes)*
Incidents of sexual abuse or assault
Gang related incidents
Hard contraband attach a summary report on
types & quantities recovered
Number of Detainee Grievances
Allegations of staff misconduct
Conditions of confinement
Food
Medical
Discipline
Group Grievances

Current
Month

Previous
Month

Model Quality Assurance Plan - Attachment C
Page 25 of 27

Difference

Number of Use of Force Incidents
Immediate
Calculated
# Uses of Chemical Agents
# Uses of Non-Lethal Weapons
# Uses of 4/5 Point Restraints
Personnel
Number Authorized Positions (all)
Number Employees on Board (all)
Number Authorized Positions - Security/Custody
Staff
Number Security/Custody Staff on Board
Other
Have there been any interviews by reporters, other
news media representatives, academics and others?
Attach supplemental info
Has there been any positive or negative facility or
detainee media coverage? Attach supplemental
info
There are weekly meetings between key ICE and
facility staff Y/N
Facility Quality Control Plan is in place Y/N.
Attach comments if necessary
When the facility houses males and females complete a separate
Operational Indicators section for each gender.

Model Quality Assurance Plan - Attachment C
Page 26 of 27

Attachment D – Staffing Plan

Insert Staffing Plan here.

Model Quality Assurance Plan - Attachment D
Page 27 of 27

HSCEDM-09-R-00003

ATTACHMENT 3

WAGE DETERMINATION 2005-2567 REVISION 10
DETENTION SERVICES
SEATTLE AREA CONTRACT DETENTION FACILITY

HSCEDM-09-R-00003
WD 05-2567 (Rev.-10) was first posted on www.wdol.gov on 11/04/2008
*************************************************************************************************
*************************************************************************************************
REGISTER OF WAGE DETERMINATIONS UNDER
|
U.S. DEPARTMENT OF LABOR
THE SERVICE CONTRACT ACT
| EMPLOYMENT STANDARDS ADMINISTRATION
By direction of the Secretary of Labor
|
WAGE AND HOUR DIVISION
|
WASHINGTON D.C. 20210
|
|
Wage Determination No.: 2005-2567
Shirley F. Ebbesen
Division of
|
Revision No.: 10
Director
Wage Determinations
|
Date of Revision: 10/28/2008
__________________________________________________ |_______________________________________________
State: Washington
Area: Washington Counties of Lewis, Pierce, Thurston
_________________________________________________________________________________
**Fringe Benefits Required Follow the Occupational Listing**
OCCUPATION CODE - TITLE

MINIMUM WAGE RATE

01000 - Administrative Support and Clerical Occupations
01011 - Accounting Clerk I
01012 - Accounting Clerk II
01013 - Accounting Clerk III
01020 - Administrative Assistant
01040 - Court Reporter
01051 - Data Entry Operator I
01052 - Data Entry Operator II
01060 - Dispatcher, Motor Vehicle
01070 - Document Preparation Clerk
01090 - Duplicating Machine Operator
01111 - General Clerk I
01112 - General Clerk II
01113 - General Clerk III
01120 - Housing Referral Assistant
01141 - Messenger Courier
01191 - Order Clerk I
01192 - Order Clerk II
01261 - Personnel Assistant (Employment) I
01262 - Personnel Assistant (Employment) II
01263 - Personnel Assistant (Employment) III
01270 - Production Control Clerk
01280 - Receptionist
01290 - Rental Clerk
01300 - Scheduler, Maintenance
01311 - Secretary I
01312 - Secretary II
01313 - Secretary III
01320 - Service Order Dispatcher
01410 - Supply Technician
01420 - Survey Worker
01531 - Travel Clerk I
01532 - Travel Clerk II
01533 - Travel Clerk III
01611 - Word Processor I
01612 - Word Processor II
01613 - Word Processor III
Attachment 3 –WAGE DETERMINATION 2005-2567, Rev. 10
Page 1 of 9

14.99
16.83
18.83
23.37
18.09
14.10
15.38
19.68
13.28
13.19
12.68
14.80
16.82
20.26
12.94
14.24
15.55
16.56
18.53
20.66
20.68
14.46
15.60
16.45
16.45
18.40
20.52
16.27
23.37
18.09
12.86
14.00
15.07
16.20
18.19
19.61

HSCEDM-09-R-00003
05000 - Automotive Service Occupations
05005 - Automobile Body Repairer, Fiberglass
05010 - Automotive Electrician
05040 - Automotive Glass Installer
05070 - Automotive Worker
05110 - Mobile Equipment Servicer
05130 - Motor Equipment Metal Mechanic
05160 - Motor Equipment Metal Worker
05190 - Motor Vehicle Mechanic
05220 - Motor Vehicle Mechanic Helper
05250 - Motor Vehicle Upholstery Worker
05280 - Motor Vehicle Wrecker
05310 - Painter, Automotive
05340 - Radiator Repair Specialist
05370 - Tire Repairer
05400 - Transmission Repair Specialist
07000 - Food Preparation and Service Occupations
07010 - Baker
07041 - Cook I
07042 - Cook II
07070 - Dishwasher
07130 - Food Service Worker
07210 - Meat Cutter
07260 - Waiter/Waitress
09000 - Furniture Maintenance and Repair Occupations
09010 - Electrostatic Spray Painter
09040 - Furniture Handler
09080 - Furniture Refinisher
09090 - Furniture Refinisher Helper
09110 - Furniture Repairer, Minor
09130 - Upholsterer
11000 - General Services and Support Occupations
11030 - Cleaner, Vehicles
11060 - Elevator Operator
11090 - Gardener
11122 - Housekeeping Aide
11150 - Janitor
11210 - Laborer, Grounds Maintenance
11240 - Maid or Houseman
11260 - Pruner
11270 - Tractor Operator
11330 - Trail Maintenance Worker
11360 - Window Cleaner
12000 - Health Occupations
12010 - Ambulance Driver
12011 - Breath Alcohol Technician
12012 - Certified Occupational Therapist Assistant
12015 - Certified Physical Therapist Assistant
12020 - Dental Assistant
12025 - Dental Hygienist
12030 - EKG Technician
12035 – Electro Neuro-diagnostic Technologist
12040 - Emergency Medical Technician
12071 - Licensed Practical Nurse I
12072 - Licensed Practical Nurse II
12073 - Licensed Practical Nurse III
12100 - Medical Assistant
Attachment 3 –WAGE DETERMINATION 2005-2567, Rev. 10
Page 2 of 9

21.78
21.78
18.03
20.46
18.55
21.78
20.46
21.89
18.55
20.46
20.46
21.12
20.46
14.81
21.78
14.00
12.23
13.36
9.59
10.17
19.20
10.20
17.45
15.33
17.45
15.33
16.37
18.05
11.51
11.55
16.64
12.01
14.19
15.07
10.53
13.17
17.43
15.07
15.22
21.63
19.31
20.86
20.35
18.08
41.66
28.89
28.89
21.26
17.26
19.31
21.53
16.21

HSCEDM-09-R-00003
12130 - Medical Laboratory Technician
12160 - Medical Record Clerk
12190 - Medical Record Technician
12195 - Medical Transcriptionist
12210 - Nuclear Medicine Technologist
12221 - Nursing Assistant I
12222 - Nursing Assistant II
12223 - Nursing Assistant III
12224 - Nursing Assistant IV
12235 - Optical Dispenser
12236 - Optical Technician
12250 - Pharmacy Technician
12280 - Phlebotomist
12305 - Radiologic Technologist
12311 - Registered Nurse I
12312 - Registered Nurse II
12313 - Registered Nurse II, Specialist
12314 - Registered Nurse III
12315 - Registered Nurse III, Anesthetist
12316 - Registered Nurse IV
12317 - Scheduler (Drug and Alcohol Testing)
13000 - Information and Arts Occupations
13011 - Exhibits Specialist I
13012 - Exhibits Specialist II
13013 - Exhibits Specialist III
13041 - Illustrator I
13042 - Illustrator II
13043 - Illustrator III
13047 - Librarian
13050 - Library Aide/Clerk
13054 - Library Information Technology Systems Administrator
13058 - Library Technician
13061 - Media Specialist I
13062 - Media Specialist II
13063 - Media Specialist III
13071 - Photographer I
13072 - Photographer II
13073 - Photographer III
13074 - Photographer IV
13075 - Photographer V
13110 - Video Teleconference Technician
14000 - Information Technology Occupations
14041 - Computer Operator I
14042 - Computer Operator II
14043 - Computer Operator III
14044 - Computer Operator IV
14045 - Computer Operator V
14071 - Computer Programmer I (1)
14072 - Computer Programmer II (1)
14073 - Computer Programmer III (1)
14074 - Computer Programmer IV (1)
14101 - Computer Systems Analyst I (1)
14102 - Computer Systems Analyst II (1)
14103 - Computer Systems Analyst III (1)
14150 - Peripheral Equipment Operator
14160 - Personal Computer Support Technician
15000 - Instructional Occupations
Attachment 3 –WAGE DETERMINATION 2005-2567, Rev. 10
Page 3 of 9

19.38
16.10
17.96
17.71
35.75
10.95
12.31
13.43
15.08
18.16
17.26
17.11
15.08
32.53
27.09
33.13
33.13
40.09
40.09
48.05
23.93
19.34
23.84
29.15
19.34
23.84
29.15
28.35
12.96
25.61
16.67
16.65
18.66
20.79
19.82
22.17
27.47
33.59
40.65
19.40
17.26
19.31
21.52
24.05
26.70
22.45
26.99

17.26
24.05

HSCEDM-09-R-00003
15010 - Aircrew Training Devices Instructor (Non-Rated)
15020 - Aircrew Training Devices Instructor (Rated)
15030 - Air Crew Training Devices Instructor (Pilot)
15050 - Computer Based Training Specialist / Instructor
15060 - Educational Technologist
15070 - Flight Instructor (Pilot)
15080 - Graphic Artist
15090 - Technical Instructor
15095 - Technical Instructor/Course Developer
15110 - Test Proctor
15120 - Tutor
16000 - Laundry, Dry-Cleaning, Pressing And Related Occupations
16010 - Assembler
16030 - Counter Attendant
16040 - Dry Cleaner
16070 - Finisher, Flatwork, Machine
16090 - Presser, Hand
16110 - Presser, Machine, Drycleaning
16130 - Presser, Machine, Shirts
16160 - Presser, Machine, Wearing Apparel, Laundry
16190 - Sewing Machine Operator
16220 - Tailor
16250 - Washer, Machine
19000 - Machine Tool Operation and Repair Occupations
19010 - Machine-Tool Operator (Tool Room)
19040 - Tool And Die Maker
21000 - Materials Handling And Packing Occupations
21020 - Forklift Operator
21030 - Material Coordinator
21040 - Material Expediter
21050 - Material Handling Laborer
21071 - Order Filler
21080 - Production Line Worker (Food Processing)
21110 - Shipping Packer
21130 - Shipping/Receiving Clerk
21140 - Store Worker I
21150 - Stock Clerk
21210 - Tools and Parts Attendant
21410 - Warehouse Specialist
23000 - Mechanics and Maintenance And Repair Occupations
23010 - Aerospace Structural Welder
23021 - Aircraft Mechanic I
23022 - Aircraft Mechanic II
23023 - Aircraft Mechanic III
23040 - Aircraft Mechanic Helper
23050 - Aircraft, Painter
23060 - Aircraft Servicer
23080 - Aircraft Worker
23110 - Appliance Mechanic
23120 - Bicycle Repairer
23125 - Cable Splicer
23130 - Carpenter, Maintenance
23140 - Carpet Layer
23160 - Electrician, Maintenance
23181 - Electronics Technician Maintenance I
23182 - Electronics Technician Maintenance II
23183 - Electronics Technician Maintenance III
Attachment 3 –WAGE DETERMINATION 2005-2567, Rev. 10
Page 4 of 9

31.27
37.84
44.77
31.27
30.07
44.77
23.88
23.24
25.01
17.80
17.80
9.59
9.59
12.04
9.59
9.59
9.59
9.59
9.59
12.84
13.63
10.81
23.51
26.62
19.87
20.68
20.68
15.41
14.16
19.87
18.13
18.13
14.79
18.66
19.87
19.87
29.37
28.50
29.37
30.25
22.11
25.14
24.97
26.38
22.41
14.81
29.13
26.29
23.70
28.34
25.05
26.13
27.06

HSCEDM-09-R-00003
23260 - Fabric Worker
23290 - Fire Alarm System Mechanic
23310 - Fire Extinguisher Repairer
23311 - Fuel Distribution System Mechanic
23312 - Fuel Distribution System Operator
23370 - General Maintenance Worker
23380 - Ground Support Equipment Mechanic
23381 - Ground Support Equipment Servicer
23382 - Ground Support Equipment Worker
23391 - Gunsmith I
23392 - Gunsmith II
23393 - Gunsmith III
23410 - Heating, Ventilation and Air-Conditioning Mechanic
23411 - Heating, Ventilation and Air Conditioning Mechanic (Research Facility)
23430 - Heavy Equipment Mechanic
23440 - Heavy Equipment Operator
23460 - Instrument Mechanic
23465 - Laboratory/Shelter Mechanic
23470 - Laborer
23510 - Locksmith
23530 - Machinery Maintenance Mechanic
23550 - Machinist, Maintenance
23580 - Maintenance Trades Helper
23591 - Metrology Technician I
23592 - Metrology Technician II
23593 - Metrology Technician III
23640 - Millwright
23710 - Office Appliance Repairer
23760 - Painter, Maintenance
23790 - Pipefitter, Maintenance
23810 - Plumber, Maintenance
23820 - Pneudraulic Systems Mechanic
23850 - Rigger
23870 - Scale Mechanic
23890 - Sheet-Metal Worker, Maintenance
23910 - Small Engine Mechanic
23931 - Telecommunications Mechanic I
23932 - Telecommunications Mechanic II
23950 - Telephone Lineman
23960 - Welder, Combination, Maintenance
23965 - Well Driller
23970 - Woodcraft Worker
23980 - Woodworker
24000 - Personal Needs Occupations
24570 - Child Care Attendant
24580 - Child Care Center Clerk
24610 - Chore Aide
24620 - Family Readiness and Support Services Coordinator
24630 - Homemaker
25000 - Plant and System Operations Occupations
25010 - Boiler Tender
25040 - Sewage Plant Operator
25070 - Stationary Engineer
25190 - Ventilation Equipment Tender
25210 - Water Treatment Plant Operator
27000 - Protective Service Occupations
27004 - Alarm Monitor
Attachment 3 –WAGE DETERMINATION 2005-2567, Rev. 10
Page 5 of 9

21.33
22.25
20.10
26.36
24.00
19.99
28.50
24.97
26.38
21.31
22.53
25.78
24.65
25.41
24.85
27.73
27.64
24.90
13.25
21.16
26.15
21.49
13.46
27.64
28.50
29.34
25.76
21.41
24.76
27.24
22.66
25.78
24.34
23.87
24.34
19.79
25.13
27.05
21.11
21.75
28.39
25.78
18.60
11.36
14.75
10.51
12.84
18.02
25.39
26.41
25.39
19.55
26.41
21.97

HSCEDM-09-R-00003
27007 - Baggage Inspector
27008 - Corrections Officer
27010 - Court Security Officer
27030 - Detection Dog Handler
27040 - Detention Officer
27070 - Firefighter
27101 - Guard I
27102 - Guard II
27131 - Police Officer I
27132 - Police Officer II
28000 - Recreation Occupations
28041 - Carnival Equipment Operator
28042 - Carnival Equipment Repairer
28043 - Carnival Equipment Worker
28210 - Gate Attendant/Gate Tender
28310 - Lifeguard
28350 - Park Attendant (Aide)
28510 - Recreation Aide/Health Facility Attendant
28515 - Recreation Specialist
28630 - Sports Official
28690 - Swimming Pool Operator
29000 - Stevedoring/Longshoremen Occupational Services
29010 - Blocker Bracer
29020 - Hatch Tender
29030 - Line Handler
29041 - Stevedore I
29042 - Stevedore II
30000 - Technical Occupations
30010 - Air Traffic Control Specialist, Center (HFO) (2)
30011 - Air Traffic Control Specialist, Station (HFO) (2)
30012 - Air Traffic Control Specialist, Terminal (HFO) (2)
30021 - Archeological Technician I
30022 - Archeological Technician II
30023 - Archeological Technician III
30030 - Cartographic Technician
30040 - Civil Engineering Technician
30061 - Drafter/CAD Operator I
30062 - Drafter/CAD Operator II
30063 - Drafter/CAD Operator III
30064 - Drafter/CAD Operator IV
30081 - Engineering Technician I
30082 - Engineering Technician II
30083 - Engineering Technician III
30084 - Engineering Technician IV
30085 - Engineering Technician V
30086 - Engineering Technician VI
30090 - Environmental Technician
30210 - Laboratory Technician
30240 - Mathematical Technician
30361 - Paralegal/Legal Assistant I
30362 - Paralegal/Legal Assistant II
30363 - Paralegal/Legal Assistant III
30364 - Paralegal/Legal Assistant IV
30390 - Photo-Optics Technician
30461 - Technical Writer I
30462 - Technical Writer II
30463 - Technical Writer III
Attachment 3 –WAGE DETERMINATION 2005-2567, Rev. 10
Page 6 of 9

13.70
22.07
26.68
13.69
23.51
28.65
13.70
20.04
30.82
34.23
11.69
12.44
9.42
14.44
11.39
14.56
10.89
15.00
11.39
15.27
25.32
25.32
25.32
24.43
26.42
35.93
24.78
27.28
20.54
23.62
29.26
29.26
25.47
21.11
23.62
26.33
32.39
18.29
20.53
22.97
28.46
34.80
42.12
24.56
20.69
29.26
20.79
25.76
27.26
29.44
29.26
24.32
29.74
35.00

HSCEDM-09-R-00003
30491 - Unexploded Ordnance (UXO) Technician I
22.83
30492 - Unexploded Ordnance (UXO) Technician II
27.63
30493 - Unexploded Ordnance (UXO) Technician III
33.11
30494 - Unexploded (UXO) Safety Escort
22.83
30495 - Unexploded (UXO) Sweep Personnel
22.83
30620 - Weather Observer, Combined Upper Air or Surface Programs (2)
19.83
30621 - Weather Observer, Senior (2)
22.97
31000 - Transportation/Mobile Equipment Operation Occupations
31020 - Bus Aide
13.80
31030 - Bus Driver
17.89
31043 - Driver Courier
16.16
31260 - Parking and Lot Attendant
10.03
31290 - Shuttle Bus Driver
16.73
31310 - Taxi Driver
13.29
31361 – Truck driver, Light
16.80
31362 – Truck driver, Medium
18.25
31363 – Truck driver, Heavy
19.28
31364 – Truck driver, Tractor-Trailer
19.28
99000 - Miscellaneous Occupations
99030 - Cashier
12.33
99050 - Desk Clerk
10.80
99095 - Embalmer
22.36
99251 - Laboratory Animal Caretaker I
11.93
99252 - Laboratory Animal Caretaker II
12.69
99310 - Mortician
25.80
99410 - Pest Controller
20.11
99510 - Photofinishing Worker
11.48
99710 - Recycling Laborer
20.49
99711 - Recycling Specialist
22.05
99730 - Refuse Collector
18.12
99810 - Sales Clerk
13.82
99820 - School Crossing Guard
15.02
99830 - Survey Party Chief
27.75
99831 - Surveying Aide
16.19
99832 - Surveying Technician
22.18
99840 - Vending Machine Attendant
14.52
99841 - Vending Machine Repairer
18.54
99842 - Vending Machine Repairer Helper
15.85
________________________________________________________________________________
ALL OCCUPATIONS LISTED ABOVE RECEIVE THE FOLLOWING BENEFITS:
HEALTH & WELFARE: $3.24 per hour or $129.60 per week or $561.60 per month
VACATION: 2 weeks paid vacation after 1 year of service with a contractor or successor; 3 weeks after 5 years, and 4
weeks after 15 years. Length of service includes the whole span of continuous service with the present contractor or
successor, wherever employed, and with the predecessor contractors in the performance of similar work at the same
Federal facility. (Reg. 29 CFR 4.173)
HOLIDAYS: A minimum of ten paid holidays per year, New Year's Day, Martin Luther King Jr's Birthday,
Washington's Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving
Day, and Christmas Day. (A contractor may substitute for any of the named holidays another day off with pay in
accordance with a plan communicated to the employees involved.)(See 29 CFR 4174)
THE OCCUPATIONS WHICH HAVE PARENTHESES AFTER THEM RECEIVE THE FOLLOWING BENEFITS (as
numbered):
Attachment 3 –WAGE DETERMINATION 2005-2567, Rev. 10
Page 7 of 9

HSCEDM-09-R-00003
1) COMPUTER EMPLOYEES: Under the SCA at section 8(b), this wage determination does not apply to any employee
who individually qualifies as a bona fide executive, administrative, or professional employee as defined in 29 C.F.R. Part
541. Because most Computer System Analysts and Computer Programmers who are compensated at a rate not less than
$27.63 (or on a salary or fee basis at a rate not less than $455 per week) an hour would likely qualify as exempt computer
professionals, (29 C.F.R. 541.400) wage rates may not be listed on this wage determination for all occupations within
those job families. In addition, because this wage determination may not list a wage rate for some or all occupations
within those job families if the survey data indicates that the prevailing wage rate for the occupation equals or exceeds
$27.63 per hour conformances may be necessary for certain nonexempt employees. For example, if an individual
employee is nonexempt but nevertheless performs duties within the scope of one of the Computer Systems Analyst or
Computer Programmer occupations for which this wage determination does not specify an SCA wage rate, then the wage
rate for that employee must be conformed in accordance with the conformance procedures described in the conformance
note included on this wage determination. Additionally, because job titles vary widely and change quickly in the
computer industry, job titles are not determinative of the application of the computer professional exemption. Therefore,
the exemption applies only to computer employees who satisfy the compensation requirements and whose primary duty
consists of:
(1) The application of systems analysis techniques and procedures, including consulting with users, to determine
hardware, software or system functional specifications;
(2) The design, development, documentation, analysis, creation, testing or modification of computer systems or
programs, including prototypes, based on and related to user or system design specifications;
(3) The design, documentation, testing, creation or modification of computer programs related to machine operating
systems; or
(4) A combination of the aforementioned duties, the performance of which requires the same level of skills. (29 C.F.R.
541.400).
2) AIR TRAFFIC CONTROLLERS AND WEATHER OBSERVERS - NIGHT PAY & SUNDAY PAY: If you work at
night as part of a regular tour of duty, you will earn a night differential and receive an additional 10% of basic pay for any
hours worked between 6pm and 6am. If you are a full-time employed (40 hours a week) and Sunday is part of your
regularly scheduled workweek, you are paid at your rate of basic pay plus a Sunday premium of 25% of your basic rate
for each hour of Sunday work which is not overtime (i.e. occasional work on Sunday outside the normal tour of duty is
considered overtime work).
HAZARDOUS PAY DIFFERENTIAL: An 8 percent differential is applicable to employees employed in a position that
represents a high degree of hazard when working with or in close proximity to ordinance, explosives, and incendiary
materials. This includes work such as screening, blending, dying, mixing, and pressing of sensitive ordinance,
explosives, and pyrotechnic compositions such as lead oxide, black powder and photoflash powder. All dry-house
activities involving propellants or explosives. Demilitarization, modification, renovation, demolition, and maintenance
operations on sensitive ordnance, explosives, and incendiary materials. All operations involving re-grading and cleaning
of artillery ranges.
A 4 percent differential is applicable to employees employed in a position that represents a low degree of hazard when
working with, or in close proximity to ordance, (or employees possibly adjacent to) explosives and incendiary materials
which involves potential injury such as laceration of hands, face, or arms of the employee engaged in the operation,
irritation of the skin, minor burns and the like; minimal damage to immediate or adjacent work area or equipment being
used. All operations involving, unloading, storage, and hauling of ordinance, explosive, and incendiary ordnance material
other than small arms ammunition. These differentials are only applicable to work that has been specifically designated
by the agency for ordinance, explosives, and incendiary material differential pay.
** UNIFORM ALLOWANCE **
If employees are required to wear uniforms in the performance of this contract (either by the terms of the Government
contract, by the employer, by the state or local law, etc.), the cost of furnishing such uniforms and maintaining (by
laundering or dry cleaning) such uniforms is an expense that may not be borne by an employee where such cost reduces
the hourly rate below that required by the wage determination. The Department of Labor will accept payment in
accordance with the following standards as compliance:

Attachment 3 –WAGE DETERMINATION 2005-2567, Rev. 10
Page 8 of 9

HSCEDM-09-R-00003
The contractor or subcontractor is required to furnish all employees with an adequate number of uniforms without cost or
to reimburse employees for the actual cost of the uniforms. In addition, where uniform cleaning and maintenance is made
the responsibility of the employee, all contractors and subcontractors subject to this wage determination shall (in the
absence of a bona fide collective bargaining agreement providing for a different amount, or the furnishing of contrary
affirmative proof as to the actual cost), reimburse all employees for such cleaning and maintenance at a rate of $3.35 per
week (or $.67 cents per day). However, in those instances where the uniforms furnished are made of "wash and wear"
materials, may be routinely washed and dried with other personal garments, and do not require any special treatment such
as dry cleaning, daily washing, or commercial laundering in order to meet the cleanliness or appearance standards set by
the terms of the Government contract, by the contractor, by law, or by the nature of the work, there is no requirement that
employees be reimbursed for uniform maintenance costs. The duties of employees under job titles listed are those
described in the "Service Contract Act Directory of Occupations", Fifth Edition, April 2006, unless otherwise indicated.
Copies of the Directory are available on the Internet. A links to the Directory may be found on the WHD home page at
http://www.dol.gov/esa/whd/ or through the Wage Determinations On-Line (WDOL) Website at http://wdol.gov/.
REQUEST FOR AUTHORIZATION OF ADDITIONAL CLASSIFICATION AND WAGE RATE {Standard Form
1444 (SF 1444)}
Conformance Process:
The contracting officer shall require that any class of service employee which is not listed herein and which is to be
employed under the contract (i.e., the work to be performed is not performed by any classification listed in the wage
determination), be classified by the contractor so as to provide a reasonable relationship (i.e., appropriate level of skill
comparison) between such unlisted classifications and the classifications listed in the wage determination. Such
conformed classes of employees shall be paid the monetary wages and furnished the fringe benefits as are determined.
Such conforming process shall be initiated by the contractor prior to the performance of contract work by such unlisted
class(es) of employees. The conformed classification, wage rate, and/or fringe benefits shall be retroactive to the
commencement date of the contract. {See Section 4.6 (C)(vi)} When multiple wage determinations are included in a
contract, a separate SF 1444 should be prepared for each wage determination to which a class(es) is to be conformed.
The process for preparing a conformance request is as follows:
1) When preparing the bid, the contractor identifies the need for a conformed occupation) and computes a proposed rate).
2) After contract award, the contractor prepares a written report listing in order proposed classification title), a Federal
grade equivalency (FGE) for each proposed classification), job description), and rationale for proposed wage rate),
including information regarding the agreement or disagreement of the authorized representative of the employees
involved, or where there is no authorized representative, the employees themselves. This report should be submitted to
the contracting officer no later than 30 days after such unlisted class(es) of employees performs any contract work.
3) The contracting officer reviews the proposed action and promptly submits a report of the action, together with the
agency's recommendations and pertinent information including the position of the contractor and the employees, to the
Wage and Hour Division, Employment Standards Administration, U.S. Department of Labor, for review. (See section
4.6(b) (2) of Regulations 29 CFR Part 4).
4) Within 30 days of receipt, the Wage and Hour Division approves, modifies, or disapproves the action via transmittal to
the agency contracting officer, or notifies the contracting officer that additional time will be required to process the
request.
5) The contracting officer transmits the Wage and Hour decision to the contractor.
6) The contractor informs the affected employees.
Information required by the Regulations must be submitted on SF 1444 or bond paper.
When preparing a conformance request, the "Service Contract Act Directory of Occupations" (the Directory) should be
used to compare job definitions to insure that duties requested are not performed by a classification already listed in the
wage determination. Remember, it is not the job title, but the required tasks that determine whether a class is included in
an established wage determination. Conformances may not be used to artificially split, combine, or subdivide
classifications listed in the wage determination.
Attachment 3 –WAGE DETERMINATION 2005-2567, Rev. 10
Page 9 of 9

HSCEDM-09-R-00003

ATTACHMENT 4

SENIORITY LISTING
DETENTION SERVICES
SEATTLE AREA CONTRACT DETENTION FACILITY

HSCEDM-09-R-00003

TITLE
DETENTION OFFICER
DETENTION OFFICER
SUPV, SHIFT
DETENTION OFFICER
TRANSPORTATION OFFICER
DETENTION OFFICER
SUPV, SHIFT
TRANSPORTATION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
TRANSPORTATION OFFICER
SUPV, SHIFT
COURT SECURITY OFFICER
TRANSPORTATION OFFICER
DETENTION OFFICER
TRANSPORTATION OFFICER
CHIEF OF SECURITY
DETENTION OFFICER
TRANSPORTATION OFFICER
COURT SECURITY OFFICER
DETENTION OFFICER
DETENTION OFFICER
P/T DETENTION OFFICER
DETENTION OFFICER
SUPV, SHIFT
DETENTION OFFICER
DETENTION OFFICER, FS
CLASSIFICATION OFFICER
TRANSPORTATION OFFICER
ADMINISTRATIVE ASSISTANT
DETENTION OFFICER
SUPV, SHIFT
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
MIS SPECIALIST
FACILITY ADMINISTRATOR
DETENTION OFFICER
SUPV, SHIFT
DETENTION OFFICER
TRAINING ADMINISTRATOR
ACCOUNTING CLERK
COMPLIANCE ADMINISTRATOR

HIRE DATE
9/10/1990
6/29/1992
3/23/1993
1/5/1994
7/13/1994
7/18/1994
1/9/1995
9/11/1995
9/21/1995
10/17/1995
10/28/1996
9/2/1997
11/14/1998
2/8/1999
2/10/1999
7/26/1999
8/30/1999
1/18/2000
4/17/2000
4/24/2000
6/19/2000
6/19/2000
6/19/2000
8/21/2000
11/6/2000
5/14/2001
8/22/2001
9/24/2001
9/24/2001
9/24/2001
3/25/2002
3/25/2002
4/21/2003
5/5/2003
5/19/2003
8/18/2003
8/25/2003
10/20/2003
12/1/2003
12/1/2003
12/1/2003
1/12/2004
1/26/2004
2/9/2004

Attachment 4 - SENIORITY LISTING
1 of 5

HSCEDM-09-R-00003

DETENTION OFFICER
2/23/2004
DETENTION OFFICER
2/23/2004
DETENTION OFFICER
2/23/2004
DETENTION OFFICER
2/23/2004
SUPV, SHIFT
2/23/2004
DETENTION OFFICER
2/23/2004
DETENTION OFFICER
2/23/2004
FIRE & SAFETY MANAGER
2/23/2004
DETENTION OFFICER
2/23/2004
DETENTION OFFICER
2/23/2004
ASST FACILITY ADMIN, SECURIT2/23/2004
TRANSPORTATION OFFICER
2/23/2004
TRANSPORTATION OFFICER
2/23/2004
TRANSPORTATION OFFICER
2/23/2004
TRANSPORTATION OFFICER
2/23/2004
TRANSPORTATION OFFICER
2/23/2004
TRANSPORTATION OFFICER
2/23/2004
DETENTION OFFICER
5/3/2004
DETENTION OFFICER
5/3/2004
RECORDS TECHNICIAN
5/3/2004
MAINTENANCE TECHNICIAN
6/28/2004
TRANSPORTATION OFFICER
8/2/2004
DETENTION OFFICER
10/4/2004
DETENTION OFFICER
10/4/2004
DETENTION OFFICER
10/4/2004
DETENTION OFFICER
10/4/2004
DETENTION OFFICER
10/4/2004
TRANSPORTATION OFFICER
10/4/2004
TRANSPORTATION OFFICER
10/4/2004
DETENTION OFFICER
10/12/2004
DETENTION OFFICER
10/12/2004
DETENTION OFFICER
10/12/2004
DETENTION OFFICER
10/12/2004
DETENTION OFFICER
5/16/2005
TRANSPORTATION OFFICER
5/16/2005
SUPV, SHIFT
9/19/2005
DETENTION OFFICER
9/19/2005
DETENTION OFFICER
9/19/2005
DETENTION OFFICER
9/19/2005
TRANSPORTATION OFFICER
9/19/2005
TRANSPORTATION OFFICER
9/19/2005
DETENTION OFFICER
1/9/2006
DETENTION OFFICER
1/9/2006
DETENTION OFFICER
1/9/2006
SUPV, SHIFT
1/9/2006

Attachment 4 - SENIORITY LISTING
2 of 5

HSCEDM-09-R-00003

DETENTION OFFICER
TRANSPORTATION OFFICER
TRANSPORTATION OFFICER
TRANSPORTATION OFFICER
SECRETARY
DETENTION OFFICER
COURT SECURITY OFFICER
COURT SECURITY OFFICER
TRANSPORTATION OFFICER
TRANSPORTATION OFFICER
TRANSPORTATION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
TRANSPORTATION OFFICER
TRANSPORTATION OFFICER
TRANSPORTATION OFFICER
TRANSPORTATION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
TRANSPORTATION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
TRANSPORTATION OFFICER
TRANSPORTATION OFFICER
DETENTION OFFICER, FS
MGR, FOOD SERVICE
DETENTION OFFICER, FS
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER

1/9/2006
4/10/2006
4/10/2006
4/10/2006
4/24/2006
4/24/2006
4/24/2006
4/24/2006
4/24/2006
4/24/2006
4/24/2006
8/28/2006
8/28/2006
8/28/2006
8/28/2006
8/28/2006
8/28/2006
8/28/2006
8/28/2006
8/28/2006
1/8/2007
1/8/2007
1/8/2007
1/8/2007
1/8/2007
1/8/2007
1/8/2007
2/12/2007
2/12/2007
2/12/2007
2/12/2007
2/12/2007
2/12/2007
3/19/2007
3/19/2007
3/19/2007
6/18/2007
6/18/2007
6/18/2007
6/18/2007
6/18/2007
6/18/2007
6/18/2007
6/18/2007
6/18/2007

Attachment 4 - SENIORITY LISTING
3 of 5

HSCEDM-09-R-00003

DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER, FS
DETENTION OFFICER, FS
JANITOR
P/T DETENTION OFFICER
JANITOR
DETENTION OFFICER
INMATE ACCOUNTS CLERK
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER, FS
RECREATION SPECIALIST
MGR, BUSINESS
P/T DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
P/T DETENTION OFFICER
DETENTION OFFICER
HR ASSISTANT
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
P/T DETENTION OFFICER
DETENTION OFFICER
RECREATION SPECIALIST
MGR, FACILITY MAINTENANCE
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER

6/18/2007
6/18/2007
6/18/2007
6/18/2007
6/18/2007
6/18/2007
6/18/2007
6/18/2007
6/18/2007
6/18/2007
6/18/2007
6/18/2007
6/18/2007
6/18/2007
6/18/2007
7/2/2007
8/7/2007
8/27/2007
11/13/2007
12/10/2007
12/10/2007
12/10/2007
12/10/2007
12/10/2007
12/10/2007
12/10/2007
12/10/2007
1/28/2008
2/25/2008
2/25/2008
2/25/2008
2/25/2008
2/25/2008
6/2/2008
6/2/2008
6/2/2008
6/2/2008
6/2/2008
6/2/2008
6/2/2008
6/2/2008
6/2/2008
9/15/2008
9/15/2008
9/15/2008

Attachment 4 - SENIORITY LISTING
4 of 5

HSCEDM-09-R-00003

DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
P/T DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
INMATE ACCOUNTS CLERK
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER
DETENTION OFFICER

9/15/2008
9/15/2008
9/15/2008
9/15/2008
9/15/2008
9/15/2008
9/15/2008
9/15/2008
9/15/2008
9/15/2008
9/15/2008
10/14/2008
10/14/2008
10/14/2008
10/14/2008
10/14/2008
10/14/2008
10/14/2008
10/14/2008
10/14/2008
10/14/2008
10/14/2008
10/14/2008

Attachment 4 - SENIORITY LISTING
5 of 5

HSCEDM-09-R-00003

ATTACHMENT 5

DELIVERABLES
DETENTION SERVICES
SEATTLE AREA CONTRACT DETENTION FACILITY

HSCEDM-09-R-00003

ATTACHMENT 4 – DELIVERABLES OF WRITTEN DOCUMENTATION
DETENTION AND TRANSPORTATION SERVICE
Copies of each deliverable shall be submitted to either the Contracting Officer or the COTR as described in the
“Delivery/Days after Award Column”.
ITEM

DESCRIPTION

A001

Quality Control Plan

A002

A003

Copy of the document stating that
the employee has received and
reviewed the DRO Policy and
Procedures Manual (DROPPM)
Staffing Plan

A004

Resumes of Key Personnel

A005

Organizational Chart

A006

Training Program

A007

A012

Employee’s certifications that they
have read and understand the
standards of conduct
Copy of Standards of conduct and
corresponding disciplinary actions
Report of employee(s) in violation
or attempt to violate standards of
conduct
Medical examination conducted by
a licensed physician
Notification of change in
employee’s health status
Random drug-screening results

A013

Contraband control program

A014

A015

Employee termination, transfer,
suspension, personnel action
relating to disqualifying
information or incidents of
delinquency
Personnel files

A016

Uniform approval by COTR

A017

Certification that each contract
employee has been issued
approved credentials
Registrations, commissions,
permits, or licenses for each
uniformed employee

A008
A009

A010
A011

A018

SECTION-C
SUBSECTION
Section II
Item D
Section II
Item J

DELIVERY/DAYS AFTER AWARD
At post-award conference or as directed by the
CO
Upon request by COTR

Section 2
Item K

Within 30 days of revision or upon
Government’s request

Section II
Item K, Para. 3
Section II
Item K, Para.4
Section II
Item M
Section III
Item A

Subject to review and approval by the CO and
COTR before employee EOD
Within 15 days of revision and upon
Government request
Subject for review and approval by the CO and
COTR within 30 days after Contract Award
Prior to EOD to COTR

Section III
Item A
Section III
Item A, Para. 7

Prior to EOD to COTR

Section III
Item C
Section III
Item C, Para. 9
Section III
Item D
Section III
Item E
Section III
Item F

30 days prior to EOD.

Section III
Item J
Section III
Item K

Upon request by COTR or CO

Section III
Item K,
Section III
Item L

Immediately (immediate verbal report, with
written follow-up) to COTR

Immediately to COTR
To COTR within 24 hours after receipt
Within 30 days of award to CO and COTR
Immediately (immediate verbal report, with
written follow-up) to COTR

Uniform sample or clothing swatches and badges
within 7 days of contract award. Any changes in
uniform will be subject immediately for review
by the CO and COTR before implementation.
Prior to EOD to COTR

Prior to EOD to COTR

Attachment 5 – DELIVERABLES
Page 1 of 2

HSCEDM-09-R-00003
A019
A020

Detention Officer Assignment
Roster
Manpower Report

A021

E-QIP Security Process

Section III
Item N, Para. 1
Section III
Item N, Para. 1
Section IV

A022

Training Program

Section V

30 days after contract award to CO and COTR

A023

Institutional Emergency Plan

A024

Log Books

Section VI
Item K
Section VII
Item D

Within 7 days after contract award to COTR
and CO
Upon request by COTR

A025
A026

Manifest of Detainees
Monthly status reports

Daily to COTR
Monthly to COTR

A027

A028

Copy of certification stating
employee understands and agrees
to comply with Post Orders
Physical force incident Report

Section VII, Item E
Section VII
Item E
Section VII
Item K

A029

Written report for escapes

A030

Evacuation Plan

Verbal immediately and written prior to end of
shift to COTR
Immediately (verbal report immediately and
written report prior to end of shift to COTR
30 days after contract award to CO and COTR

A031

Injury, illness, physical harm or
threat to safety, health or welfare

Section VII
Item M
Section VII
Item R
Section VII
Item T
Section VII
Item T

A032

Detainee death or injury

Section X,
Item B

A033

Commissary Inventory

A034

Firearms - a complete listing of
licensed firearms by serial numbers
and by each safe location
Appropriate state and municipality
permits and weapons permit for
each officer
Firearms training certificates

Section XII
Item D
Section XIV
Item A

A035

A036

Posted 1 week in advance and copy to COTR
only
Monthly to COTR
Prior to EOD to COTR

Upon request to COTR

Immediately (verbal report immediately and
written report prior to end of shift) no later than
24 hours of incident to COTR
Immediately (Verbal report immediately and
written report prior to end of shift) no later than
24 hours of incident to COTR
Upon request to COTR
7 days after contract award to COTR

Section XIV
Item A,

Three working days prior to employee EOD to
COTR

Section XIV
Item A.

Prior to Entry On Duty (EOD) or performance
of duty involving firearms to COTR

Attachment 5 – DELIVERABLES
Page 2 of 2

HSCEDM-09-R-00003

ATTACHMENT 6

IMMIGRATION & CUSTOMS ENFORCEMENT (ICE)
BODY ARMOR POLICY
DETENTION SERVICES
SEATTLE AREA CONTRACT DETENTION FACILITY

HSCEDM-09-R-00003

U.S. IMMIGRATION AND CUSTOMS ENFORCEMENT
ICE Policy System

OFFICE OF PRIMARY INTEREST: Director of Operations (National Firearms and
Tactical Training Unit)
DISTRIBUTION:
DIRECTIVE NO.:
ISSUE DATE:
EFFECTIVE DATE:
REVIEW DATE:
SUPERSEDES:

ICE
70001.1
02/04/2005
02/04/2005
02/04/2008
see section 3

DIRECTIVE TITLE: ICE Body Armor Policy
1.

PURPOSE and SCOPE. To establish the U.S. Immigration and Customs
Enforcement (ICE) policy for the use of personal protective soft body armor
(body armor) and identify related management and employee responsibilities.
This directive applies to all components of ICE with armed officers.

2.

AUTHORITIES/REFERENCES.

2.1.

Statutory and Regulatory Authority
8 USC 1103

2.2.

ICE Policy
Interim ICE Firearms Policy (July 7, 2004)
Interim ICE Use of Force Policy (July 7, 2004)

2.3

National Institute of Justice Reference Documents
Ballistic Resistance of Personal Body Armor (NIJ Standard 0101-03 and 0101-04
and amendments)
Selection and Application Guide to Personal Body Armor (NIJ Guide 100-01 and
100-98, and amendments)

3.

SUPERSEDED/CANCELLED POLICY/SUMMARY OF CHANGES.
This directive supersedes previous legacy policies, issuances and previously
recognized processes for soft body armor for all ICE offices with armed officers.

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4.

DEFINITIONS.

4.1.

Body Armor - A protective garment designed to stop a variety of standard
handgun projectiles. The armor is not designed to stop all projectiles, especially
those fired from high-caliber rifles. Unless rated as stab resistant, this armor is
not designed to prevent injury from sharp or cutting or piercing-type weapons.
No body armor is designed as a replacement for common sense, good judgment
and proper street survival procedures and tactics.

4.2.

Technology Standards for Body Armor – The Law Enforcement and
Corrections Standards and Testing Program (LECSTP) is sponsored by the Office
of Science and Technology of the National Institute of Justice (NIJ),
Department of Justice (DOJ). The LECSTP is an applied research effort that
determines the technological needs of justice systems agencies, sets minimum
performance standards for specific devices, tests commercially available
equipment against those standards and disseminates the standards and the test
results to criminal justice agencies nationally and internationally. The NIJ
reference documents for this policy are listed in the Authorities section and are as
follows: Ballistic Resistance of Personal Body Armor (NIJ Standard 0101-03 and
0101-04) and Selection and Application Guide to Personal Body Armor
(NIJ Guide 100-01 and 100-98), to include amendments.

5.

POLICY

5.1.

All ICE employees authorized to carry firearms as a condition of employment
shall be issued protective body armor. New employees will be fitted for
body armor during their initial training at the Federal Law Enforcement Training
Center (FLETC) or as specified by ICE. Replacement of expired or damaged
body armor in the field shall be coordinated with the designated official for that
operational component, most often the Senior Firearms Instructor (SFI).

5.2.

The ballistic resistance performance standard for protective body armor requires a
minimum of threat level type IIA protection, with side panel coverage, and must
meet the current NIJ standards.

5.3.

All ICE armed officers are strongly encouraged to wear their issued body armor
while performing law enforcement duties. When not being worn, body armor
should be readily accessible in the vehicle or building where the officer is
working. When away from the vehicle or building, the ICE armed officer does
not have to carry the body armor, unless instructed by a supervisor.

5.4.

All Federal Protective Service (FPS) armed uniformed officers shall wear their
issued body armor while in the performance of their law enforcement duties.
When in a non-uniform status or not being worn, body armor should be readily
accessible in the vehicle or building where the officer is working. When away

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from the vehicle or building, the ICE armed officer does not have to carry the
body armor, unless instructed by an FPS supervisor.
5.5.

All Detention and Removal Operations (DRO) armed uniformed officers shall
wear their issued body armor while in the performance of their law enforcement
duties. When not being worn, body armor should be readily accessible in the
vehicle or building where the officer is working. DRO armed officers performing
administrative duties or duties inside a detention facility shall not be required to
wear their issued body armor.

5.6.

Due to their covert mission within the aviation environment, Federal Air Marshals
shall wear issued body armor according to their internal guidance and procedures
as established by the Director, Federal Air Marshal Service.

5.7.

The wearing of body armor during normal operations is at the discretion of the
employee, except during activities as specified in the Procedures Section of this
directive and for FPS and DRO armed officers as stated above in sections 5.4 and
5.5.

5.8.

All employees need to be aware of the health risks associated with the wearing of
body armor in high-heat/high humidity conditions and/or during strenuous
exertion. When employees are required to wear body armor, they shall be
provided opportunities to rehydrate and remove the body armor as necessary.

5.9.

ICE does not authorize the use of personally owned body armor for armed
officers while functioning as ICE employees. Any exception to this requirement
first must be approved by the director of the operational component and then by
the Director of the National Firearms and Tactical Training Unit (NFTTU).

6.

RESPONSIBILITIES.

6.1.

The NFTTU is responsible for the development of all national policy and
procedures, and exercises program management responsibility for the body armor
program.

6.2.

The NFTTU shall coordinate all research, testing, evaluation, procurement,
distribution and destruction of body armor.

6.3.

The SFIs are responsible for coordinating requests for body armor, ensuring
training requirements are met and conducting inspections of all body armor as
required by the NFTTU.

6.4.

Supervisors are responsible for ensuring armed personnel under their supervision
are issued body armor and that it has not exceeded its expiration date.

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6.5.

Supervisors are responsible for ensuring that all personnel issued body armor
comply with the mandatory requirements for wearing body armor specified in the
Procedures Section of this policy.

6.6.

ICE officers are responsible for the proper care and inspection of the issued
body armor in accordance with the manufacturer’s recommendations and ballistic
panel labeling.

6.7.

ICE officers are required to attend, participate and complete all mandated body
armor training as required by ICE and/or their operational component.

7.

PROCEDURES.

7.1.

The NFTTU will develop standard operating procedures to be used for the
selection, procurement, issuance, accountability, replacement and disposal of all
ICE-owned and issued body armor.

7.2.

The NFTTU shall maintain the national inventory system for body armor. Unless
otherwise identified by the NFTTU, the Firearms Inventory System (FIS) module
in the Automated Management Information System is the national inventory
system and will be the official system of record for the accountability, transfer
and inventory of all ICE body armor.

7.3.

The officer to whom the body armor is issued is responsible for electronically
accepting it in the designated automated inventory system. Body armor should
not be documented on any other ICE property record document other than for
exigent circumstances and only as an interim hand receipt until FIS can be
properly updated by the responsible officer(s).

7.4.

A 100 percent body armor inventory shall be performed annually by all
employees issued body armor in FIS. Responsible officials (supervisory
personnel) shall ensure that the employees complete their annual inventory and
verification process in FIS within 30 days of notification of the initiation of the
inventory process. Employees who fail to complete their inventory and
verifications within the specified 30 days may be subject to disciplinary action.

7.5.

In the event that body armor is lost or stolen, it must be reported to the NFTTU
via facsimile (814-946-9995) and FIS within 48 hours of discovery by the
employee to whom it was issued. This FIS reporting requirement does not
preclude any other reporting requirement(s) mandated by any other ICE policy or
procedure. The stolen body armor information, with serial number, shall also be
entered into the National Crime Information Center (NCIC) database.

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7.6.

The wearing of body armor by ICE armed officers is mandatory during the
following activities:

7.6.1. Special Response Team (SRT) deployments when officers are part of an arrest, or
operate as an entry or perimeter element;
7.6.2. Executing arrests in pre-planned situations. ICE officers working in an
undercover capacity, or in support of another officer working in an undercover
capacity, may be exempted from the requirement of wearing body armor stated in
this section, if the wearing of the body armor presents a danger of being exposed
as a law enforcement officer. This exemption pertains to officers who will be
working in close proximity to violators and who may identify the officer as a
law enforcement officer by noticing the body armor. In all cases, the exemption
must be approved by a first-line supervisor prior to the operation;
7.6.3. Execution of high-risk search warrants until the premises are secured and cleared
or at the discretion of the first-line supervisor;
7.6.4. Apprehension phases of air and marine interdiction operations;
7.6.5. Transportation, storage or destruction of seized narcotics, currency or other
high risk or valuable commodity;
7.6.6. During normal operations for FPS and DRO officers, if armed, and in uniform as
stated above in sections 5.4., 5.5. and 5.7.;
7.6.7. In emergency situations where ICE management determines there is an immediate
threat to the safety of employees. In addition to the nature of the emergency
situation, ICE management will also determine the duration of the emergency
and, accordingly, the length of time that body armor must be worn; and,
7.6.8. During all DRO fugitive apprehension operations regardless of whether it is a
formalized, preplanned operation or not. This does not include simple
investigative inquiries when an apprehension is not anticipated by the DRO armed
officer.
7.7.

SFIs shall ensure that training is provided to each employee who is issued
body armor. SFIs shall ensure that all training is documented in the appropriate
system as identified by the NFTTU.

7.8.

Body armor training covers the following:
x

Circumstances/situations when body armor must be worn;

x

Type of body armor that is necessary;

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ATTACHMENT 7

DETENTION & REMOVAL OPERATION POLICY AND
PROCEDURE MANUAL (DROPPM)
VEHICLE ORDERING MENU
(APPENDIX 32-1)
DETENTION SERVICES
SEATTLE AREA CONTRACT DETENTION FACILITY

HSCEDM-09-R-00003

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ATTACHMENT 8

PAST PERFORMANCE QUESTIONNAIRE
DETENTION SERVICES
SEATTLE AREA CONTRACT DETENTION FACILITY

HSCEDM-09-R-00003

PAST PERFORMANCE QUESTIONNAIRE

NAME OF CONTRACTOR REQUESTING THE REFERENCE:________________________

The company who has provided you with this form is proposing on a Department of
Homeland Security, Immigration and Customs Enforcement Request for Proposal to provide
Contractor-Operated, Contractor-Owned Detention and Transportation Services at the Seattle,
Washington area.
The purpose of this questionnaire is to obtain information regarding the past performance for
the above named Contractor relative to a contract, completed or in progress, with your
company/agency. It is requested that the individual(s) responsible for the administrative
oversight of the project (e.g. Contract Specialist, Contract Administrator, COTR, COR, etc) to
respond on this questionnaire. More than one copy of the questionnaire may be submitted if
responses from more than one individual are appropriate. Handwritten responses are
sufficient.
We would greatly appreciate your input regarding the Contractor’s Past Performance. This
information will not be disclosed to the offeror/contractor.
Upon completion of the questionnaire, please email the completed form directly to
rosemarie.mendoza@dhs.gov or fax to 949-360-3013, ATTN: Rosemarie Mendoza, no later
than May 1, 2009 at 2:00 PM PT (PacificTime). If you have any questions, please call
Rosemarie Mendoza at 949-425-7027. We appreciate your efforts on our behalf.

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PAST PERFORMANCE QUESTIONNAIRE

PART ONE: GENERAL INFORMATION
1. OFFEROR’S NAME AND ADDRESS

2. CUSTOMER ORGANIZATION

3. CONTRACT NUMBER:

2a. EVALUATOR
NAME:
TITLE:
PHONE NO:

4. TOTAL CONTRACT VALUE:

___________________________
(INCLUDING ALL OPTIONS)

5. CONTRACT AWARD DATE:
/

/

/

7. CONTRACT TYPE (Circle All That Apply):
FP

6. CONTRACT COMPLETION DATE:

CPFF

CPAF OTHER

/

8. COMPLEXITY OF WORK (Circle
One Response):
DIFFICULT
ROUTINE

9. BRIEF DESCRIPTION OF THE CONTRACT IN THE WORK PERFORMED:

10. HOW MANY BUILDINGS AND/OR POSTS WERE REQUIRED TO BE STAFFED?

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PART TWO: OFFEROR PERFORMANCE RATING
Offeror performance factors are:
Past Performance will be evaluated in the following areas: recency and relevance of experience; corporate
commitment; quality of services; timeliness of performance; and effective utilization of resources.
Adjectival ratings are defined below and should be used as a reference in assessing performance:
Rating
Neutral
(N)
Outstanding
(O)

Good
(G)

Acceptable
(A)

Unacceptable
(U)

A
1

2

3

4

Definition
No past performance or experience is available for evaluation. The Offeror has asserted that it
has no directly related or similar relevant past performance experience. The proposal receives
no merit or demerit for this factor.
Based on the Offeror’s record of past performance, no issues, concerns, or risks are associated
with receiving timely services and contract performance. Past performance surveys and the
Offeror’s experiences indicate that the Offeror has proven its capability to exceed the
requirements of the contract you are rating.
The Offeror’s record of past performance indicates there is little or no risk associated with
receiving quality products, timely services, and full contract performance. Past performance
surveys and the Offeror’s experience indicate the Offeror will meet or exceed the requirements
of the contract you are rating.
The Offeror’s record of past performance indicates that there is an acceptable amount of risk
associated with receiving quality products, timely services, and contract performance. Past
performance surveys and the Offeror’s experience indicate the Offeror has no problems
meeting the requirements of the contract you are rating.
The Offeror’s record of past performance indicates it will be unable to meet the requirements
of the contract you are rating.

DEMONSTRATED CORPORATE
COMMITTMENT
Was the contractor able to solve contract
performance problems without extensive
guidance from the customer?
Did the contractor supply adequate, timely and
qualified replacement personnel for all
positions?
How effective has the contractor been in
understanding and responding to client
problems?
What is the contractor’s history on actually
using key personnel proposed in the offer as
key personnel under the contract?

Outstanding

Good

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Accept.

Unaccept.

N/A

HSCEDM-09-R-00003

B

QUALITY OF SERVICE

1

Did the contractor provide quality services?

2

Did the contractor provide quality reports and
documentation (i.e., accurate, current and
complete)?

C
1

2
3

4

D
1
2

TIMELINESS OF PERFORMANCE

Outstanding

Good

Accept.

Unaccept.

N/A

Outstanding

Good

Accept.

Unaccept.

N/A

Outstanding

Good

Accept.

Unaccept.

N/A

Did the contractor adhere to contract delivery
schedules in the following areas:
(a) Performance of services?
(b) Delivery of reports or other
documentation?
Were replacement personnel identified and
assigned to the project in a timely manner?
To what extent did the contractor submit
required proposals and invoices for temporary
services in a timely manner?
How would you rate the contractor’s
responsiveness to emergency situations?

EFFECTIVE UTILIZATION OF
RESOURCES
To what extent did the contractor meet the cost
estimate?
Did the contractor effectively plan work to
ensure maximum effective utilization of
resources?

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1.

Has this contract been partially or completely terminated for default or convenience?
YES

Default

Convenience

NO
If yes, please explain (e.g. inability to meet cost, performance, or delivery schedules also include contract number, name, address, and phone number of Terminating
Contracting Officer - TCO).

2.

What was the contractor’s greatest strength in the performance of the contract?

3.

What was the contractor’s greatest weakness in the performance of the contract?

4.

How did the contractor communicate with you, the client agency, and contracting
personnel to address issues and correct problems?

5.

Would you award another contract to this contractor?
YES

No

COMMENTS:

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PART THREE: EVALUATOR’S CERTIFICATION
I HEREBY CERTIFY THAT THE INFORMATION IN THIS FORM IS ACCURATE
AND COMPLETE TO THE BEST OF MY KNOWLEDGE.

SIGNATURE OF EVALUATOR

TITLE OF EVALUATOR

DATE

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ATTACHMENT 9

PAST PERFORMANCE INFORMATION FORM
DETENTION SERVICES
SEATTLE AREA CONTRACT DETENTION FACILITY

HSCEDM-09-R-00003

PAST PERFORMANCE INFORMATION FORM
1. Name of Contracting Activity, Government Agency, Commercial Firm or Other Organization

2. Contracting Activity Address

3. Contract Number or Reference Number

4. Date of Contract

5. Beginning Date of Contract

6. Completion Date of Contract

7. Contract Value

8. Type of Contract

9a. Technical Point of Contract (name, title, address,
telephone and email address

9b. Contracting or Procurement Point of Contact
(name, title, address, telephone and email address)

_______________________________________________
_______________________________________________
_______________________________________________
_______________________________________________
_______________________________________________

________________________________________
________________________________________
________________________________________
________________________________________
________________________________________

10. Place of Contract Performance

11. Description of contract work (Use a continuation sheet if necessary)

12. List of major subcontractors for the identified contract:

__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

Attachment 9 – PAST PERFORMANCE INFORMATION

HSCEDM-09-R-00003

ATTACHMENT 10

E-QIP INSTRUCTIONS AND FORMS
DETENTION SERVICES
SEATTLE AREA CONTRACT DETENTION FACILITY

HSCEDM-09-R-00003

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READ THIS BEFORE COMPLETING THE BACKGROUND INVESTIGATION
FORMS INCLUDED IN THIS PACKET

Office of Professional Responsibility
U.S. Department of Homeland Security
24000 Avila Road, Room 5260
Laguna Niguel CA 92677

Dear Applicant:
The U. S. Immigration and Customs Enforcement (ICE) used the Electronic Questionnaire for
Investigations Processing (e-QIP), in lieu of paper versions of the SF-86, Questionnaire for National
Security Positions and SF-85P, Questionnaire for Public Trust Positions. The e-QIP System is a
web-based automated system that allows applicants to electronically enter, update, and transmit their
personal investigative data over a secure Internet connection to the ICE Personnel Security Unit.
We request that you go to the following OPM-IS website: www.opm.gov/e-qip to enter the
Electronic Questionnaires for Investigations Processing (e-QIP) Gateway. Please note that e-QIP is
not compatible with MacIntosh computers. Also, it is recommended you download Adobe Acrobat
Reader 7.0 to avoid printing problems. Once you have entered the e-QIP website, please read the
“Quick Reference Guide for the Applicant,”prior to proceeding further. Once you finish reading the
quick reference guide, go to the e-QIP Applicant Site and follow the prompts.
The prompts will ask you to answer the following three (3) default Golden Questions:
1) What is your LAST name?
2) In what four-digit YEAR were you born?
3) In what CITY were you born? Enter “Unknown” as the answer to the question “In what
city were you born”.
NOTE: If you previously completed the e-QIP version of the SF-86 or SF-85P, you will be prompted
to answer the Golden Questions that you previously selected. If you do not remember the answers
to these questions, you must contact the ICE Personnel Security Unit (ICE PSU) to have your
Golden Questions reset. The ICE-PSU may be contacted via email or phone (ICE-PersonnelSecurity@dhs.gov / 866-731-5039). It is strongly recommended that you change your golden
questions and answers to combinations that only you know.
Note: National Security Directive 63 requires ten (10) years of information for the following
questions on the Standard Form (SF) 86, “Questionnaire for National Security Positions.”
9. Where You Have Lived
10. Where You Went To School
11. Your Employment Activities
22. Your Employment Record
23. Your Police Record
24. Public Record Civil Court Action

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Page 2

Once you have completed the electronic SF-86 or SF-85P, you will need to verify the information
by clicking the “Certify” button. This step certifies that you have provided correct and accurate
information. After you have certified the information, you will be able to print a copy. You are
required to provide 2 sets of the completed electronic form to the ICE PSU. We recommend
you print a copy to retain for your own records. You MUST print, sign, and date the Signature
Form, Authorization for Release of Information, and Authorization for Release of Medical
Information. If you do not provide 2 complete sets, including the signature and release forms, to
the ICE PSU, your package will be rejected and you will have to reenter the information online and
resubmit. In addition to completing the electronic SF-86 or SF-85P, you MUST complete and
submit the following:
DHS 11000-9 Credit Disclosure
Foreign National Relative and Associate Statement
Optional Form 306, Declaration of Federal Employment
FD 258 Fingerprint Charts (2)
Your background investigation cannot be initiated without all required forms to include the
fingerprint charts. You must be fingerprinted by an authorized fingerprinting official using the
required fingerprint charts. If you are located in the Washington, D.C. area, you may be
fingerprinted in the Fingerprint & ID Unit at the Chester A. Arthur Building (CAB), 425 I Street,
NW, Monday through Friday between 8AM and 3PM. No appointment is necessary. The required
fingerprint charts, included in your package, are also available at the CAB. Some local police
departments also provide fingerprinting services.
Please complete the electronic form within 5 days. Complete packages must be received in this
office within 10 days of completing the electronic SF-86 or SF-85P. After completing all required
forms (electronic and paper) to include the fingerprint charts, coordinate submission of the complete
package with your contract company and your responsible ICE Contracting Officer’s Technical
Representative/Contracting Officer’s Representative (COTR/COR). If you fail to go online and/or
fail to submit a complete package in a timely manner, ICE may discontinue processing without
further notice. You will then need to coordinate with your Contract Company and COTR/COR
regarding the possibility of further consideration.
Congratulations on your selection! We are looking forward to you becoming a productive member
of the ICE Team.

Theresa Creagh
Supervisory Personnel Security Specialist
Personnel Security Unit

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Version 1.07

e-QIP Checklist
Please complete each step below before submitting your e-QIP forms!
Setup Steps




Helpful Hints/Actions

IBM Compatible Computer
Need Adobe Acrobat 7.0
Enable Web Browser & TLS 1.0

MacIntosh is not compatible
Download at www.adobe.com
Refer to e-QIP Quick Reference Guide

STEP 1 - e-QIP Navigation


Log on to www.opm.gov/e-qip.
o Click on Enter e-QIP applicant site
o A “browser checker” will test your computer’s compatibility.
o You will be prompted to change the TLS settings, if necessary.
o If you are ready to proceed, click "Continue."



Enter your social security number and click “submit”.



Single click on box that states: “Allow me to see my Golden Answers as I type them.”
o If you change your Golden Questions, make sure that you can remember the answers
to those questions.



Enter golden questions:
o In what city were you born?
o What is your last name?
o In what year were you born?

Answer golden questions:
*Enter: Unknown
Make sure first letter is Capitalized
Enter: Four-digit year: _ _ _ _

*If you tried entering unknown and you get an error message, then enter in your actual
city of birth.
If you do not remember the answers to these questions, you must contact our office to
have your Golden Questions reset.
If you previously completed the e-QIP version of the SF-86 form, you will be prompted to
answer the Golden Questions that you selected previously.

STEP 2 - Data Entry


Enter data and save
o If you receive errors or warnings, check for the following:
- Look for gaps and/or missing information, and then make additions or
corrections.
- Other problems – see Quick Reference Guide

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STEP 3 - Validate, Review & Certify


Validate and review
o Use navigation pull-down menu and select validate, review and certify.
o Correct all errors at this point (if any).
o Select GO.



Certify
o Single click “Certify Investigation Request” button.

STEP 4 - Certify My Answers are True


Certify My Answers are True
o Go to navigation menu, select “Certify That My Answers Are True”
o Click GO. (This locks your answers)

STEP 5 - Display & Print





Step One: Display archival copy
Step Two: Print 3 sets of the archival copy
Step Three: Display the signature forms
Step Four: Print 3 copies of the signature forms, then sign and date the forms

STEP 6 - Release to Agency


Click button to “Release Request/Transmit to Agency”

You will not be able to access e-QIP after this point, and
your golden questions will change to invalid questions.
STEP 7 - Send Forms to Agency


Send required number of copies (review letter for number of copies you need to submit)
of your e-QIP archival Copy and signature forms (signed and dated) with your other
pre-employment forms to the Office of Professional Responsibility, Personnel Security
Unit, Laguna Niguel CA .

For technical support: Refer to the e-QIP Quick Reference Guide first, then for computer technical
problems only, call the OPM Help Line: 1-866-631-3019.

2

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ELECTRONIC QUESTIONNAIRES FOR INVESTIGATIONS PROCESSING

e-QIP

Version 1.07
*
QUICK REFERENCE GUIDE FOR THE APPLICANT

U.S. Immigration and Customs Enforcement (ICE)
Office of Professional Responsibility
Personnel Security Unit

Questions? Please contact:
Department of Homeland Security
U.S Immigration and Customs Enforcement
1-866-731-5039
E-mail: ICE-Personnel-Security@dhs.gov

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Web Browser Requirements
If using Microsoft Internet Explorer (IE), you must have version 5.5 or later, with Service Pack 2. Internet
Options for IE should be set as follows:

Enable JavaScript

Enable Cookies

Enable Scripting

Enable TLS 1.0 (this option is disabled by default.).
To enable TLS 1.0 in IE, on the top menu:
 Select TOOLS
 Select INTERNET OPTIONS
 Select the tab labeled ADVANCED
 Scroll down to the section labeled SECURITY
 Check the box to enable TLS 1.0
 Click the OK button to save
If using AOL, open a separate window in IE (outside AOL) and set TLS 1.0 following the instructions above; or
directly within AOL, go to the top menu in AOL, then:
 Select SAFETY
 Select SETTINGS
 Select INTERNET PROPERTIES
 Under RELATED SETTINGS, select INTERNET EXPLORER SETTINGS, then the ADVANCED tab
 Scroll down to SECURITY
 Check TLS 1.0
 Click the APPLY and OK buttons
 Click SAVE in the AOL Browser Settings box
If you are using Mozilla, you must have at least version 0.9.4. Although security settings may already be defaulted
to the proper values, you should verify so by following this process:
 Select EDIT
 Select PREFERENCES
 Select PRIVACY AND SECURITY
 Select SSL
 Under SSL Protocol Versions, enable SSL VERSION 2, SSL VERSION 3, and TLS
Mozilla users must also verify that they are enabled to use cookies. To do so, go to your browser’s toolbar and
verify in the following order:
 Select EDIT
 Select PREFERNCES
 Select PRIVACY AND SECURITY
 Select COOKIES
 Ensure that either ENABLE COOKIES FOR THE ORIGINATING WEBSITE ONLY or ENABLE ALL
COOKIES is checked
e-QIP is also compatible with Netscape Navigator, version 6.1 or later. If you are using JAWS screen-reading
software, please note that JAWS requires the use of Internet Explorer, version 5.5 or later.

Getting Started
1.
2.
3.

4.
5.
4

Start your internet browser and enter the following URL website address: www.opm.gov/e-qip/
The e-QIP Gateway Page will appear. Scroll down and click the link labeled e-QIP APPLICANT SITE.
A “browser checker” utility will automatically run and test your computer for e-QIP compatibility. Click
the CONTINUE button to proceed to the application. (If after doing so you receive the error message
“Page Cannot Be Displayed,” please follow the previous instructions to enable TLS 1.0.)
A Security Alert box will appear, asking “Do you want to proceed?” Click the YES button with the mouse,
or type <CTRL Y> to continue.
The e-QIP Welcome Screen will appear. Enter your Social Security Number in the text entry boxes, and
click the SUBMIT button to logon to the e-QIP applicant site.
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6.

Answer the three (3) default Golden Questions and then you may create new Golden Questions and
Answers on the next page (please see the applicable section inside this brochure for further information).
7. Click the highlighted link that says: Enter Your Data.
8. Complete the SF-86 questions and save as instructed. Validation of your data will occur after every screen
save.
9. Be sure to CERTIFY/SUBMIT your form when your form is complete.
10. Print out the release forms and certification for your signature. These signature forms need to be returned
to your hiring agency. You may also print out an archival copy for your own records. (If you are having
difficulty opening the forms to print, right click on the link, choose SAVE AS, and then save the file on
your computer. Open up the Adobe Acrobat reader program separately in its own window (not through
Internet Explorer), and then open the file you saved in order to print it out.

Choosing Your Golden Questions/Answers
It is YOUR RESPONSIBILITY to provide and remember Golden Questions unique to you. Golden Questions
enable e-QIP to verify your identity. Create a combination of Golden Questions that only you can know the correct
answers to in order to assure that no one can attempt to impersonate you on the e-QIP system. Please carefully
consider who else may possibly know the answer to each possible Golden Question you enter. Please remember that
it may be 5 years before you return to the e-QIP system for a future reinvestigation.

Entering Your Golden Questions/Answers
After you have selected your set of Golden Questions/Answers, enter each Question under a “Question” header and
enter the corresponding Answer under the "Answer" block directly under that question. You must provide a nonblank answer for each question you provide, and vice versa. You must provide three Golden Questions.
It is your responsibility to protect the answers to your Golden Questions. Golden Answers are your “password” to
the e-QIP system. The text entry fields for Golden Answers are not password protected to allow for more accurate
entry of your answers. Asterisks automatically mask Golden Answers, but if you choose, you can view your
answers while typing them by clicking the ALLOW ME TO SEE MY GOLDEN ANSWERS checkbox. Do not
allow someone to see your computer screen while your answers are on the screen. If someone acquires your
answers, they will be able to logon to the e-QIP system under your identity, allowing them to access your personal
data.

Entering Your Data
First Time Data Entry: Prior to entering data for the first time, read the instructions on the “Form Completion
Instructions” screen. Indicate that you have read and understand the document by clicking the corresponding button.
You will then be shown a disclaimer screen that provides additional instructions required by Executive Order 12968.
You will need to indicate that you have read and understand the additional instructions by clicking the
corresponding button.
Question Navigation: You may use the Navigation pull-down menu to go to any question, in any order by selecting
the item and clicking GO. The navigation menu is located in the top right-hand corner of the screen.
Errors and Warnings: After clicking SAVE, if the system displays the same screen with "Validation Results" listed
at the top, you must correct the data you have just entered. You will only get validation messages if you have not
answered a question appropriately.
For validation "Error" messages, you may correct your data by scrolling to the appropriate field and editing. After
making corrections, click the SAVE button at the bottom of this page to save your changes.
For validation “Warning” messages, you may either provide the requested information or click the EXPLAIN button
next to the message to explain why the information cannot be supplied. Upon clicking EXPLAIN you may provide
an explanation in the text field or check the box labeled I DO NOT KNOW THE REQUESTED INFORMATION.
After choosing an action, click the SAVE button to save your changes.
For validation "Error" and "Warning" messages, you may also choose to click the SAVE/CONTINUE button. If
you click SAVE/CONTINUE, you may advance to the next question screen and correct the information at a later
time prior to the final submission of your form. If you make a mistake and want to start over on a given screen,
click on the RESET THIS SCREEN button at any time prior to clicking the SAVE button. When you are finished
and ready to proceed, click the SAVE button. Upon clicking SAVE, your information will be submitted and you
will proceed to the next screen.
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Displaying Your Data
When you are ready to display and/or print your SF-86 information that has been entered into e-QIP, select the
“Display” command from the top banner (located in the upper left-hand corner). By selecting “Display”, a new
browser window will appear using Adobe Acrobat Reader. This window will generate a .PDF file which will
display on the screen all the data that has been entered up to that point. If desired, you can print the displayed data
by first selecting FILE, and then PRINT from the new browser window. You can also save a copy of the displayed
data to your own floppy disk. To do so, click on the floppy disk icon to save the file. If you are having difficulty
printing your forms, please see the instructions outlined in the “Getting Started” section of this brochure.

Validating Your Data
Although the e-QIP system will automatically validate your data after every screen save, you may also do a manual
validation. To do so, go to the navigation pull-down menu and select VALIDATE, REVIEW, AND CERTIFY,
then select GO to the right of the pull-down menu, and the system will take you to that screen. The validation
results may show errors that need to be corrected. Read the validation results and the associated errors. To correct
your answers, use the navigation pull-down menu to go to the question that needs to be edited, make the necessary
changes, and click the SAVE button.

Listing Expected Attachments
You should create a list of attachments that you expect to provide to your employing agency. Everyone will have a
standard set of attachments such as the SF-86 General Release form, resume, OF 306, etc. There may be additional
attachments depending on what position you are applying for. Ask your agency if you are not sure what attachments
you are required to provide.
To create your list of expected attachments, go to the navigation pull-down menu and select EXPECTED
ATTACHMENTS. Then select GO to the right of the pull-down menu, and the system will take you to that screen.
(You will be shown this automatically if you complete your SF-86 form in sequence. If you choose to skip from
question to question, you will need to select this command manually.)
This screen allows you to create, delete, and/or edit a list of expected attachments that you will send with your
request. Please write your Social Security Number on every piece of paper that you plan to give to your employing
agency. You may either mail, drop off, or fax your attachments to your agency, along with your signature forms.

Certifying Your Data
When you have completed all the questions on the SF-86 and are ready to submit, select the CERTIFY THAT MY
ANSWERS ARE TRUE command from the navigation menu at the top of the screen and click on GO. Ensure that
you have completely entered your data, validated your data for errors, and reviewed your data for correctness.
Follow the instructions on the “Certify” screen.
Certify that the answers you provided on the questionnaire are correct and accurate. After certification, your
answers to the questionnaire will be locked and unavailable for editing. Select DISPLAY in the upper-left hand
corner of the screen to generate a .PDF printable copy of your SF-86 data, release forms, and certification statement.
Your computer must have Adobe Acrobat in order to view a .PDF file; this free software download is available at:
www.adobe.com/products/acrobat/readstep2.html
You are required to print the release form(s) and the certification statement. If you do not have a printer, you
should consult your agency and ask for assistance. After printing, please sign them (preferably in black ink) and
return the originals to your agency.
After you have successfully certified your form and released it to your agency, you cannot change your data.
However, the next time you need access to e-QIP, such as for a future reinvestigation, most of your data will
repopulate the e-QIP form, eliminating the need to reenter all of your data.

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ADDENDUM TO REVISED FORM 86 –
“QUESTIONNAIRE FOR NATIONAL SECURITY
POSITIONS”
Some of the questions on the revised SF-86 specify a time frame, or investigative scope of
seven (7) years. This time frame is not consistent with the National Security Directive
(NSD) 63, “Single Scope Background Investigations”, dated October 21, 1991.
Accordingly, the Office of Personnel Management has issued interim instructions that
require a ten (10) year time frame for specific questions on the SF-86 for those cases in
which the form is being completed for a single scope background investigation (SBI).
The following questions on the revised SF-86 should be answered with a ten (10) year time frame for the
case to meet the NSC 63 standards:
9
10
11
12
21
22
23
29

*

*

*

*

*

*

Residences
Schools
Employment
References
Medical
Discharges
Police Record
Court Actions

*

*

*

*

*

*

*

*

*

*

I acknowledge that I have read and understand that some questions on the SF-86 specify a time frame of seven (7) years,
which is not consistent with the NSC 63 Standards for Single Scope Background Investigations. Accordingly, the
specified questions on this addendum are to be answered with a ten (10) year time frame to meet the NSC 63 Standards.

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